Privacy Policy

General and who we are: HomeViews Platform Limited. (HomeViews, we, or us) is a company incorporated in England and Wales with company registration number 10290376. Our registered address is HomeViews Platform Limited, Unit 2.05, 12-18 Hoxton Street, London, N1 6NG. Via our website at homeviews.com (the Website). Our service allows users to gather information on residential developments, post opinions of the same, and permits us to contact you with details of any responses to your posts as further described in our Terms of use.

This Privacy Policy sets out the basis on which any personal data (meaning information about an individual from which that individual can be personally identified) we collect from you (either directly or by a third party on our behalf), or that you or others provide to us, will be processed by us, is shared with others, how we keep it safe and the rights you have to access and control its use.

For the purpose of data protection laws, the data controller is HomeViews Platform Limited.Please read this Privacy Policy carefully to understand how we handle your personal data. By engaging with us in the ways set out in this Privacy Policy, you confirm that you have read and understood the entirety of this Privacy Policy, as it applies to you.

You have rights to object: You may ask to us stop using your personal data for direct marketing and where we use of your personal information on the basis of our, or another person’s, legitimate interest. You can find out more information in section 7.

What this policy contains: This Privacy Policy describes the following important topics relating to your personal data (click on the links to find out more):

  1. Basis for processing personal data
  2. Categories of personal data we collect from you
  3. Uses made of the personal data
  4. Where we store personal data
  5. Risks and how we keep your personal data secure
  6. Period of storage
  7. Your rights under data protection law
  8. Children
  9. Links on our Website
  10. Changes to our Privacy Policy
  11. Contact
  1. Basis for processing personal data

    1. Paragraphs 1.2 – 1.9 below explain how and why we process your personal data, as well as the legal bases on which rely for carrying out this processing.
    2. To perform a contract we have entered into with you or take steps in order to enter into contracts with you: Where you use the Website, we will process your personal data to provide the Service to you as further described in our Terms of use, which includes:
      1. creating and administering your HomeViews account, and to enable you to login on subsequent visits to the Website;
      2. uploading and maintaining on the Website any User Content (as defined in our Terms of use) you submit to the Website (either as a consumer or as a business), such as reviews, responses to reviews, or questions submitted to the Website to be used in surveys;
      3. where you make an enquiry in respect of a listing published on our Website (including through the listing page itself or via our chat feature), passing on your data to the relevant developer who can then contact you directly about your enquiry;
      4. where you are a business customer and you have requested it, to send you a copy of HomeViews’ Insights Reports;
      5. administering any promotions and competitions you enter that we may run from time to time;
      6. any other processing necessary to enforce our Terms of Us

      Our use of your personal data in this way may include sharing your personal data with certain third parties as set out in paragraph 1.8 below. We need to process your personal data in this way to be able to provide the Service to you at your request. If you do not wish to provide us with your personal data in this way, you will be unable to create a user account and use all the full functionality of our Website. Subject to the terms of our Cookie policy, you will still be able to browse the Website.

    3. To make the Website better: We will also process your personal data in order to provide you with a more effective user experience (such as by displaying goods we believe you will be interested in, based on your use of the Website and browsing habits). This processing means that your experience of the Website will be more tailored to you, and that the content you see on the Website may differ from someone accessing the same site with a different purchase history or browsing habits. We also use various cookies to help us improve the Website (more details are set out in our Cookie policy), and share your personal data with third party analytics and search engine providers that assist us in the improvement and optimisation of the Website.We will also process your personal data for the purposes of making the Website more secure, and to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

      The legal basis on which we process your data in these circumstances is our legitimate interest to provide you with the best customer experience we can, and to ensure that the Website is kept secure. The use of non-essential cookies is subject to your consent. You can also prevent us from using your personal data in this way by using the ‘do not track’ functionality in your internet browser. If you enable such do not track functionality, the Website may be less tailored to your needs and preferences. Please see our Cookie policy for further details of the cookies we use on the Website.

    4. To provide customer services to you: We may also process your personal data in order to provide various supporting customer services to you (such as where you contact us with a question in connection the Service or the Website). The legal basis on which we process your personal data in these circumstances is your consent. If you do not provide us with the personal data we request from you for customer services purposes, we may not be able to fully answer your queries.
    5. For marketing purposes where:
      1. you have opted in via the Website to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided; and/or
      2. you have opted in via the Website to receive marketing communications from third parties, we will process your personal data by transferring it to the relevant third party, in each case, the legal basis on which we process your personal data is your consent. You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us at info@homeviews.com with “Personal Data” in the subject line or, where relevant, by following the unsubscribe link in every marketing communication you receive from us.
    6. If our business is sold: We will transfer your personal data to a third party:
      1. in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets (at all times in accordance with data protection legislation); or
      2. if HomeViews or substantially all of its assets are acquired by a third party, in which case personal data held by HomeViews about its customers will be one of the assets transferred to the purchaser.In each case, the legal basis on which we process your data in these circumstances is our legitimate interest to ensure our business can be continued by a purchaser. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
    7. In certain circumstances we may also need to share your personal data if we are under a duty to disclose or share personal data in order to comply with a legal obligation.
    8. We may also share your personal data with third parties or authorise third-parties or categories of third parties to collect and process your personal data on our behalf, such as:
      1. suppliers who distribute surveys on our behalf;
      2. suppliers who conduct business analytics;
      3. service providers who provide customer services on our behalf;
      4. suppliers who provide information technology and office services, including software and website development, website hosting, management and evaluation, exchange and cross referencing;
      5. subcontractors, such as payment providers, as well as credit reference agencies for the purposes of assessing fraud, credit and/or security risks;
      6. companies that assist us in our marketing, advertising and promotional activities, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
      7. analytics and search engine providers that assist us in the improvement and optimisation of our Website.

      Such processing may be necessary for example, to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party service providers have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

    9. We may also disclose and use anonymised, aggregated reporting and statistics about users of our website or our goods and services for the purpose of analytics, internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.
  2. Categories of information we collect from you

    We will collect and process the following personal data:

    1. Information you give us: This is information about you that you give us by filling in forms on the Website, or by corresponding with us by phone, e-mail or otherwise. It includes (without limitation) information you provide when you register for a user account, post any User Content (as defined in our Terms of use)on the Website, enter any competition, promotion or survey that we may run from time to time, and when you contact us in relation to the Website. The information you give us may include (without limitation) names, addresses, email addresses, phone numbers, any other data you provide to us when you correspond with us, and any updates to such data you provide to us.
    2. Information we collect about you: With regard to each of your visits to the Website we will automatically collect the following information:
      1. technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform, and cookie data (as set out in our Cookie policy); and
      2. information about your visit, including the full Uniform Resource Locators, clickstream to, through and from the Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
    3. Information we receive from other sources: We may receive information about you when you use the Website, or when other users post content relating to you. We are also working closely with third parties (including business partners, sub-contractors, advertising networks, analytics providers, hosting providers and search information providers) from whom we may also receive information about you.
    4. We do not process any special categories of personal data, meaning personal data revealing:
      1. racial or ethnic origin;
      2. political opinions; religious or philosophical beliefs or trade union membership;
      3. genetic or biometric data that uniquely identifies you;
      4. data concerning your health, sex life or sexual orientation; or
      5. data relating to criminal convictions or offences or related security measures.
  3. Uses made of the personal data

    1. We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
    2. You acknowledge that any personal data that you include in your User Content (as defined in our Terms of use) will be made public on the Website. It is your responsibility to ensure that you do not include in any content any personal data or other information that you do not want to be made public.
  4. Where we store personal data

    1. The personal data that we collect from you may be transferred to and/or stored on servers located outside of the European Economic Area (the “EEA”) including to the USA. It may be processed by staff operating outside of the EEA who work for us or for one of our suppliers. Further details on to whom your personal data may be disclosed are set out in section 1
    2. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. In particular, any transfer of your personal data made by us to a location outside of the EEA will either:
      1. in the case of US based entities, be to an entity that is registered with the EU-US Privacy Shield (https://www.privacyshield.gov);
      2. in the case of entities in other countries outside the EEA (including the US), such entity has entered into European Commission approved standard contractual arrangements with us.

      Further details on the steps we take to protect your personal data, in these cases is available from us on request by contacting us by email at info@homeviews.com at any time.

  5. Risks and how we keep your personal data secure

    The main risk of our processing of your personal data is if it is lost, stolen or misused. This could lead to your personal data being in the hands of someone else who may use it fraudulently or make public information that you would prefer to keep private.For this reason, HomeViews is committed to protecting your personal data from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your personal data, including through use of appropriate organisational and technical measures, such as using TLS with 2048-bit keys and encryption measures.Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our Website and that any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and that you comply with the password requirements in our Terms of use

  6. Period of storage

    We keep your personal data for no longer than necessary for the purposes for which the personal data is processed. The length of time we retain personal data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

  7. Your rights under data protection laws

    You can exercise any of your rights by contacting us at info@homeviews.com with “Personal Data Request” in the subject line.

    1. Right of access – You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing.
    2. Right to rectification – You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.
    3. Right to restriction – You have a right to ask us to restrict the way that we process your personal data in certain specific circumstances.You can ask us for further information on these specific circumstances by contacting us.
    4. Right to data portability – You have the right to receive your personal data in structured, standard machine readable format and the right to transmit such personal data to another controller.
    5. Right to erasure – You have a right to ask us to delete any personal data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us.
    6. Right to stop marketing – You have a right to ask us to stop using your personal data for direct-marketing purposes. If you exercise this right, we will stop using your personal data for this purpose.
    7. Right to object – You have a right to ask us to consider any valid objections which you have to our use of your personal data where we process your personal data on the basis of our or another person’s legitimate interest.
    8. We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period allowed by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances, for example if we need to keep using the data to comply with our own legal obligations or to establish, exercise or defend legal claims.
      If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

  8. Children

    You must be aged 18 or over to use our Website and Service. Our Website and Service are not directed at children under the age of 18 and we do not knowingly collect any personal data from visitors in this age group.
    If you are under the age of 18 and we learn that we have inadvertently obtained personal data from you from our Website or from any other source, then we will delete that information as soon as possible.
    Please contact us at info@homeviews.com if you are aware that we may have inadvertently collected personal data from a child under the age of 18.

  9. The Website may, from time to time, contain links to and from the websites of third parties including our partner networks and affiliates. If you follow a link to any of these websites, please note that you will leave the Website and these websites are then responsible for how they process your personal data and should have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check the privacy policies of these third party websites before you submit any personal data to them.

  10. Changes to our Privacy Policy

    Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate (e.g. where there is a significant change to the way that we will process your personal data), notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy and ensure that you keep the email address that you have registered with us up to date.

  11. Contact

    Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@homeviews.com with “Privacy Policy” in the subject line.
    In accordance with Article 77 of the General Data Protection Regulation, you may also make a complaint to the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. In the UK, the data protection regulator is the Information Commissioner’s Office. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.

This Privacy Policy was last updated on 18th March 2020