A Guide to Living in Borough of Ealing

Please review your development:

Overall, the property is good and the amenities are very convenient. However, there is room for improvement such as:
– The hall sometimes smell of garbage
– The gym has equipment out of order for extended periods of time
– The interior walls could use a new coat of paint

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to add, everything I had to say was mentioned above.

How has the building management responded to any problems or issues you have raised:

The building management has always been helpful. The only complaint I have is the time it takes to solve an issue.

Please review your development:

The couches provided when moving in are not comfortable and the couch covers are very itchy. I wish there were more mirrors built in in the apartment and in all the elevators. Cleaners are doing the best they can , but I would like to see corridors more clean and smelling clean as well

Please share one thing (or more) which you wish you had known before you moved in:

That the cleaning services is considered pricey, and that if i added the kitchen sink and microwave the price would double

How has the building management responded to any problems or issues you have raised:

Yes, but I do feel like the management do not support each other when it comes to serious situations.

Please review your development:

Great facilities building is a bit dark but it’s beautiful hope they change the colour when they redecorate. But overall it’s a lovely spacious building with a lot of character the management are second to none very empathetic and quick to respond to

Please share one thing (or more) which you wish you had known before you moved in:

Nothing at the moment once I think of something I’ll let you know

How has the building management responded to any problems or issues you have raised:

Yes they have and have been supportive and they act

There is private parking available at something extortionate like £150 a month. There is no free parking for visitors or guests and street parking does not exist within/around the development without a permit.

There is absolutely nothing to do nearby for residents wishing to be social. No bars, no restaurants – nothing. The development itself has many vacant commercial units but these have been unoccupied since the site opened a few years ago. There is supposed to be a bar opening soon on site, but this has been ‘Coming Soon’ for c.12 months now – they’ve actually managed to build another huge residential block sooner than open this new bar.

As this is a site under construction, it’s near impossible to have the windows open during the day as it’s a building site from 7am-7pm daily (even some Sunday’s).

Please review your development:

The building and apartments themselves are very nice, they are high spec with premium SMEG appliances. There’s not really anything negative to say about the design or facilities. I will say that the bin chutes are often out of order/blocked (likely due to a lack of rotation of the bins on the ground floor) – this causes residents to leave bin bags next to the bin chutes (rightly so in my opinion). The management try to issue fines (unenforceable) if you don’t do things like take your rubbish down (which is as a result of their faulty chute system).

The communal areas are designed well. The gym is adequate, I would prefer there to be more free weights (squat rack/free bench), but understand for safety they use fixed machines. It’s nice though that this is included in the rent.

I will say that some things were sold to us incorrectly by the estate agents, or since moving in policies have changed. We were told the communal areas such as the games room/dining kitchen/cinema would be free to book – but after 9 months of living here they decided that for exclusive use, you would need to pay.

I am now in my second year living here (it will be my last). Rent increased 9% vs the previous year, despite supply of vacant units increasing and no additional amenities have appeared on site – property prices are also in a downward trend across the country. The leasing team will not negotiate, and if you don’t agree with their renewal price – it’s goodbye. It seems they would rather have people move out and have units vacant for multiple months, than offer a slight discount for guaranteed residency and income. I can see other apartments that have moved out after 1 year and their unit has been vacant for 3+ months… not sure how they’re going to fill the current building under construction.

Greenford Quay has lots of potential, but until there are things for residents to do nearby without having to travel via to Ealing, Notting Hill, White City, Central London etc – I can see this being a poor investment for Greystar.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d know how hot it would get in the summer. I have never put the heating on once, because during the winter the temperate within the flat is at a minimum 19 degrees, and in the summer it reaches 33 degrees. There is no air conditioning in the flats, and the flats trap the heat. The summer months here are unbearable.

How has the building management responded to any problems or issues you have raised:

Maintenance issues are sorted quickly and the building management team are responsive when it comes to complaints/queries.