I am shared owner with L&Q, the finishes and white goods provided with the flat are of a very cheap standard, I wish there was some storage provision in the bathroom, unable to add any without full remodelling, will have to be a project for the future .

L&Q were great when we first moved in, now we have nothing but problems, they introduced a ‘poor door’ system retrospectively after a year which prevents shared owners having access to certain amenities and through certain entrance routes and the courtyard garden which is a complete joke, a blatant attempt to make the properties more appealing through miss-selling and actually in breach of the terms of our lease agreements.

They also changed the management company who calculate the service charge per flat size which lead to substantial service charge increases for many residents. I won’t pretend to understand what the size of your flat has to do with the amount of service you use. Mind boggling.

The management company are also completely incompetent, our Property Manager has zero people skills, she also treats and speaks to residents with utter contempt and always tries to appoint blame to residents rather than taking ownership and addressing issues.

Please tell us what you like and dislike about this area:

The area is great, the development is right next to the Thames and Tide path, great for summer walks.

Under 10 mins walk to North Greenwich tube station which does get extremley busy during peak hours and can be difficult to get on a train. They will need to improve tube services as the area further developments because it’s already operating at capacity. Plenty of bus options nearby too and North Greenwich Pier is walking distance for Thames Clipper and the cable cars.

Plenty of shops and restaurants within walking distance, Icon shopping centre at the o2 and there’s a retail park in Charlton including an Ikea also just 1 tube stop away from Canary Wharf which also has lots of shops and restaurants . Restaurants at the o2 do get packed on concert nights so best to avoid on concert nights.

Please share one thing (or more) which you wish you had known before you moved in:

I would never have used the shared ownership scheme if I had known I would be treated like a poor social housing tenant. Even though I own a share of £570k flat, pay rent on the portion I don’t own and service charges, we are treated worse than somebody that’s just renting privately and paying less.

How has the building management responded to any problems or issues you have raised:

Poorly, we have a list of outstanding issues, we have formed a Residents Association to press these issues further.

Please tell us what you like and dislike about this area:

The location is really good, very close to transport options and different lines, what facilitates when something goes wrong. The area is well maintained and clean, with a few exceptions coming from council houses. All buildingds around have a good design. There are not many shops in the development (apart from Sainbury’s that is really handy) but with a short walk either to Chiswick or Acton you can find more options. Parking is a big problem, if you are building a brand new building, make space for everyone that lives there to park, it is just silly to not do that. Also is a shame there is no space around for barbecuing.

Please share one thing (or more) which you wish you had known before you moved in:

The re-sale fee is abusive (there is an obligation to sell via housing association for there first months). It was clear the % charged would be on the market value of the property and not on my share, btw I still have doubts if I am being fooled around.

Issues:

Please tell us what you like and dislike about this area:

The area itself is fine being close to South Acton overground and Acton Town tube. There has been a growth in amenities around the high street too.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had done more research into the issues L&Q developments have been facing all over the country. The amount of grief this development has given me and other residents is unimaginable.

The bathroom also has thin walls that backs onto part of the neighbours kitchen and garden there lists of noise and sleepless nights.

Van has been marked up and bin on a Monday are being left near cars

Neighbours are neighbours from hell constant loud music throughout the day and night. I have not had one good night slee since moved in and I have nothing but regrets moving to this site with the lack of uneducated and unclean neighbours that live within the site.

The build also has defects of which was logged early last year and still till this day nothing has been done to amend these issues. Example of one issue no heating and draft coming from windows and wet floor around the edges of the rooms.
Plus many other concerns

Barking and Dagenham and mainstay ignore your issues and concern and have shown nothing but neglect to issues.

The dust since moved in has been really bad on health and the noise from the development also has been unbearable. Works sometimes have started before 8am Monday to Sunday.

Please share one thing (or more) which you wish you had known before you moved in:

Landlord would have been honest and much more structure organised.

The homes were not ready and therefore they were rushed and finished with a poor standard. Even though the homes were not ready to be moved into they landlord still allowed this.

Many people that live within the complex have messed up some of the areas and looks messy.