About L&Q

L&Q – also known as London and Quadrant – is a housing association and residential developer that’s been operating for 50 years. Based in Lewisham, L&Q specialises in property development across London, East Anglia and England’s South East. The company aims to build 100,000 new homes in the next decade, and offers the Help to Buy scheme on many of its developments. In April 2018, L&Q and East Thames Group became one organisation, meaning that L&Q will now provide homes and services to East Thames residents.

L&Q developments

There are a number of L&Q developments currently listed on HomeViews – from North London’s centrally located Colindale Gardens to peaceful Davis Way in South London’s Sidcup. You’ll also see some ‘in construction’ units, such as Wandsworth Exchange – an upcoming mixed-use development close to Wandsworth Town station.

L&Q reviews

“All the flat come with outdoor space, either a private balcony or terrace. It’s big enough for table chairs and a small cheeky bbq…..The Landlord looks after the building well; if there are any issues with the flat it is usually resolved within a few days.” – Chi, verified resident at L&Q’s Weavers Quarter

You can read reviews of L&Q developments by clicking on the properties in the list below. If you live in an L&Q development, click here to leave your review. If you know of L&Q properties that aren’t yet on HomeViews, you can submit a new listing here.

Number of Developments

34

Ratings

3.90 Rating

Rating (based on 321 reviews)

Excellent

21.50%

Very Good

53.89%

Average

17.76%

Disappointing

3.43%

Very Poor

3.43%

Developments

MAP

Showing all 34 developments

L&Q reviews

Reviews

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Showing 321 reviews

Poor quality homes and even worse management

1
Facilities
2
Design
3
Location
1
Value
1
Management

I’ve lived here since phase 1 of Acton Gardens was built in 2013. One word: Avoid.

Issues:

Poor quality fittings
All the door handles had to be changed within a year of normal use. The locksmith we engaged told us that the handles and doors were of poor quality in the first place which was why they broke so quickly.Lift breakdown
Within the first year, the only lift in the building used to break down every alternate week for about a period of 6-12 months until residents protested against paying the increase in service charge until a new lift was fitted. This inconvenience has caused the elderly and disabled a lack of access and frankly should be illegal.

Hot water
It’s been about 6 years since phase 1, and we’ve been having issues with the communal boilers / power cuts up till today. The hot water would be down for long periods especially over winter and any fix would only be temporary. It’s come to a point where you can’t take being able to have a warm shower for granted.

Communications
We are currently receiving text messages informing us of any outages – primarily hot water related issues. However, this usually comes much later after we have reported it to the L&Q emergency number, which might be useful to some, but not the majority who have had to experience it firsthand. When reporting and asking for updates on outages, helplines are staffed with rude CS agents who sound like they need additional training / are inadequately informed by the service/operations team, so they are not in a position to provide proper updates.
What is concerning is that these issues (hot water, broken lifts and poor quality fittings) are not unique to Acton Gardens. Properties all over the country by L&Q are experiencing similar issues. A simple search online would surface lots of examples. Save your hard-earned money for another place with a developer who genuinely wants to provide quality homes.
Please tell us what you like and dislike about this area:

The area itself is fine being close to South Acton overground and Acton Town tube. There has been a growth in amenities around the high street too.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had done more research into the issues L&Q developments have been facing all over the country. The amount of grief this development has given me and other residents is unimaginable.

1
Facilities
2
Design
3
Location
1
Value
1
Management
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Nightmare

1
Facilities
1
Design
3
Location
1
Value
1
Management

The build is not done correctly, the noise travelling from properties underneath Is very bad. The same from the properties either side. There is no such thing as having piece of mind within your own home. The master room you can hear the neighbours toilet being used and all kitchen appliances being used since the neighbours kitchen is on the same floor (2)as my rooms. Constantly hearing showers being used in both bedrooms and dripping off water.

The bathroom also has thin walls that backs onto part of the neighbours kitchen and garden there lists of noise and sleepless nights.

Van has been marked up and bin on a Monday are being left near cars

Neighbours are neighbours from hell constant loud music throughout the day and night. I have not had one good night slee since moved in and I have nothing but regrets moving to this site with the lack of uneducated and unclean neighbours that live within the site.

The build also has defects of which was logged early last year and still till this day nothing has been done to amend these issues. Example of one issue no heating and draft coming from windows and wet floor around the edges of the rooms.
Plus many other concerns

Barking and Dagenham and mainstay ignore your issues and concern and have shown nothing but neglect to issues.

The dust since moved in has been really bad on health and the noise from the development also has been unbearable. Works sometimes have started before 8am Monday to Sunday.

Please share one thing (or more) which you wish you had known before you moved in:

Landlord would have been honest and much more structure organised.

The homes were not ready and therefore they were rushed and finished with a poor standard. Even though the homes were not ready to be moved into they landlord still allowed this.

Many people that live within the complex have messed up some of the areas and looks messy.

1
Facilities
1
Design
3
Location
1
Value
1
Management
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Poor management L and Q

1
Facilities
2
Design
3
Location
1
Value
1
Management

I have lived here since 2017 and have had to help L and Q manage the estate we pay them for. I find them disinterested, uncommunicative, self absorbed on how wonderful they are performing. They really believe their own rubbish.
They have no plans to manage estate
No able to review faults with our residents reporting.
Non ability to support all types of residents. Be that social, part owner and owners.
They have self appointed themselves to manage but are failing us and the community. They should give up their management right and resign.

Please tell us what you like and dislike about this area:

Inability to manage and have criticism given against them. For two whole years they have not changed and can not manage anything. Blocks. Roads. Grounds.

Please share one thing (or more) which you wish you had known before you moved in:

The rates was lower and then they have increased rates higher than inflation thinking this is approapriate.

1
Facilities
2
Design
3
Location
1
Value
1
Management
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Noisy area

4
Facilities
4
Design
5
Location
4
Value
2
Management

The lift breaks regularly which makes it difficult for me to get upstairs especially considering that I have an 18 month old and twins on the way. The housing manager does not deal with issues well however L&Q do fix things within the time frame. We recently had an issue where someone used a third party company to repair their toilet which resulted in a flood in my apartment, in response to this, L&Q only fixed the tiles that were broken and used tiles that did not match the original ones. The area has a lot of facilities to offer e.g great transport links and shops along with a diverse culture. The council tax is very high. My house is spacious but we get a lot of noise in from the pub opposite and the unnecessarily loud traffic.

I would like there to be more parking, as theres quite a few spaces free but they don’t allow us to use it.

Please tell us what you like and dislike about this area:

Like – West green road as its quite diverse here.
Dislike – Noisy

Please share one thing (or more) which you wish you had known before you moved in:

I wish I was told about the noise from neighbours and the pub.

Are there any facilities you would like added, or that you have but do not use:

More parking would be great as theres quite a few spaces free but they don’t allow us to use it.

4
Facilities
4
Design
5
Location
4
Value
2
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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