I am shared owner with L&Q, the finishes and white goods provided with the flat are of a very cheap standard, I wish there was some storage provision in the bathroom, unable to add any without full remodelling, will have to be a project for the future .

L&Q were great when we first moved in, now we have nothing but problems, they introduced a ‘poor door’ system retrospectively after a year which prevents shared owners having access to certain amenities and through certain entrance routes and the courtyard garden which is a complete joke, a blatant attempt to make the properties more appealing through miss-selling and actually in breach of the terms of our lease agreements.

They also changed the management company who calculate the service charge per flat size which lead to substantial service charge increases for many residents. I won’t pretend to understand what the size of your flat has to do with the amount of service you use. Mind boggling.

The management company are also completely incompetent, our Property Manager has zero people skills, she also treats and speaks to residents with utter contempt and always tries to appoint blame to residents rather than taking ownership and addressing issues.

Please tell us what you like and dislike about this area:

The area is great, the development is right next to the Thames and Tide path, great for summer walks.

Under 10 mins walk to North Greenwich tube station which does get extremley busy during peak hours and can be difficult to get on a train. They will need to improve tube services as the area further developments because it’s already operating at capacity. Plenty of bus options nearby too and North Greenwich Pier is walking distance for Thames Clipper and the cable cars.

Plenty of shops and restaurants within walking distance, Icon shopping centre at the o2 and there’s a retail park in Charlton including an Ikea also just 1 tube stop away from Canary Wharf which also has lots of shops and restaurants . Restaurants at the o2 do get packed on concert nights so best to avoid on concert nights.

Please share one thing (or more) which you wish you had known before you moved in:

I would never have used the shared ownership scheme if I had known I would be treated like a poor social housing tenant. Even though I own a share of £570k flat, pay rent on the portion I don’t own and service charges, we are treated worse than somebody that’s just renting privately and paying less.

How has the building management responded to any problems or issues you have raised:

Poorly, we have a list of outstanding issues, we have formed a Residents Association to press these issues further.