Sovereign Network Group

Please tell us about the good and bad aspects of living in your local area:

Not much around , only an Iceland and a small co op for shopping if you wish to shop you must walk 20 min for the retail park with few shops.

Please share one thing (or more) which you wish you had known before you moved in:

I would have like to know before moving in that they don’t follow their own contract and not protecting the tenants deposit as requested by law. Would have love to know in advance that they actually they don’t repair never the problems in the flat and also that flats are given with already issue in it as showers not working , washing machines not working , windows not following the safety fire laws of being able to open at least 55cm . Staff never replies to emails or is able to help at all. Complaint s aren’t also escalated or acknowledge , and of course not fixed

What is the best feature of your home:

Nothing , lost of designed and safety problems that has been highlighted already and nothing done. The shower was bad install as pipes were the other way round and only hot boiling water running , windows cannot open to safety ventilation or as per fire law requirements either,

Please tell us about the good and bad aspects of living in your local area:

Rough end of a good neighbourhood. Some unsavoury characters are still in the area, as it's all redeveloped council estates, but it should gentrify in time. The main reason to avoid is because of HomeGroup and their complete lack of competence or care.

Please share one thing (or more) which you wish you had known before you moved in:

HomeGroup will make your experience a nightmare, and you will feel trapped and helpless as they are a bunch of incompetent jobsworths with no ability to follow through on anything. Issues go unresolved for weeks/months, emails and calls go unanswered, and they are completely failing in even the most basic requirements of their job.

What is the best feature of your home:

Good insulation, close to transport and shops, energy efficient.

Please tell us about the good and bad aspects of living in your local area:

This is one of the most air polluted and noise polluted area in London. It is however a great location near all attractions of London.

Please share one thing (or more) which you wish you had known before you moved in:

That there would not be a nice garden with allotments in the back garden like they promised.

What is the best feature of your home:

Back facing balcony where it's wonderful to spend time in the summer.

Please tell us about the good and bad aspects of living in your local area:

Would be a decent enough place to live if there was any return for the service charge. No security and no maintenance. Currently targeted by thieves on a daily basis who can just walk into the building. Has been like this for weeks and SMG couldn’t care less. Estate was supposed to be refreshed after a decade and hasn’t happened. Lifts have never worked properly.

How has the building management responded to any problems or issues you have raised:

They don’t respond. They send you emails, but don’t actually do anything that involves physical work

Please share one thing (or more) which you wish you had known before you moved in:

That you will have to pay service charges and ground rent on an ongoing basis, but will then have to pay for any work that needs doing on the estate yourself as SNG will just take the money and run

What is the best feature of your home:

Convenience – it is very near to the tube station and shops

Please tell us about the good and bad aspects of living in your local area:

Located in quiet and beautiful area near Northolt Park. There is no busy and noisy streets near by. There is a lack of big shops near by. Just one local grocery shop. South Ruislip and Greenford are the closest big shopping centres.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew before there will be parking limitations

What is the best feature of your home:

The best feature in my home is kitchen with nice joinery units and Zanussi appliances