Greystar

Number of Developments

21

Ratings

4.36 Rating

Rating (based on 1754 reviews)

Excellent

56.27%

Very Good

35.23%

Average

5.02%

Disappointing

2.22%

Very Poor

1.25%

Greystar is a global leader in rental housing. With over 29 years’ experience in the US. Greystar have also expanded to the UK and Europe, particularly The Netherlands, Frankfurt, Barcelona, Paris, Ireland and Madrid, with a number of purpose-built rental communities. These offer premium quality apartments with exclusive resident amenities. It continually strives to provide beautiful living environments and innovative services that enhance the living experience

Developments

In addition to over 450,000 apartments in the US, Greystar manages several developments across London, including build to rent schemes Sailmakers in Canary Wharf,  The Well House, Charter Place in Hounslow, and our Greenford Quay development in West London.

MyLo, also by Greystar, is a collection of rental apartments located within existing developments in zone 1 & 2 locations across London. MyLo offers apartments for rent in Aldgate, Nine Elms and Fulham Riverside. All Greystar managed buildings are offered with concierge service, exclusive onsite amenities and, with the exception of Bradstowe House in Harrow, are pet friendly.

They have also recently opened their doors to Oxbow, their first build to rent scheme in Manchester, Equipment Works, their first build to rent scheme in Walthamstow and Ten Degrees, the tallest building in Croydon.

In December 2021, Fizzy Living was acquired by Greystar, adding eight new developments across London to their portfolio – Fizzy Canning Town, Fizzy Epsom, Fizzy Poplar, Fizzy Stepney Green, Fizzy Lewisham, Fizzy Walthamstow, Fizzy Hayes and Fizzy East16. All Fizzy buildings come with free superfast broadband and an on-site Property Manager, known as BOB.

Greystar Reviews

Based on a 2021 survey of residents, 92% of residents who completed a survey on HomeViews would recommend Greystar to their friends and family.

You can read more by clicking below to read what residents have to say about living there. If you can’t find your residential development listed on HomeViews, you can click here to submit your listing. Also, if you’re already a Greystar resident, click here to submit a review.

Award winner

Residents have rated this company an award winner! Select a development below to see which awards it has won.

Developments

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Greystar reviews

Reviews

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Showing 1754 reviews

Perfect living!

Verified Resident
Verified Resident
Review Date Feb 2021

The management team are so professional and helpful. Within minutes of reporting an issue you are contacted and an arranged time is made to rectify any issues.
They are a really friendly and professional team. Highly recommend

Please tell us what you like and dislike about this area:

This is the perfect area location wise, with a DLR station around the corner and shops a stones throw away. The harbour is lovely to walk around and the area is very safe.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew about the building work going on, however the properties are sound proof and you can hardly hear anything

What is the best feature of your home:

I love the furniture in the property and the kitchen and appliances are great and brand new!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hi Laura Jane, what a lovely review. Thank you so much for taking the time to leave us this review! Really thrilled to hear the team responded fast to your issue and glad you like our furniture and kitchen appliances. I will be sure to share with the team at Sailmakers.

The happiest renter in (Canning) Town

Fizzy living really has reinvented renting for me. Having lived in Fizzy Canning Town since September, I couldn’t have had a better renting experience. There are no hidden fees, no stress and no catches, just quality service and happy days renting. The flats themselves are modern, spacious and furnished to a high standard. All of the appliances that Fizzy provides have worked seamlessly and have been of a very high specification; which is very much different to my past renting experiences! If we ever have had a problem, Fizzy’s maintenance team have been there to solve it instantly and always know how to solve the problem. It’s great to have people to call on who you can trust!Here at Fizzy Canning Town, we are really lucky to have Serina as our Bob. She is incredibly helpful and I don’t think I’ve ever seen her without a smile on her face. In fact, Serina always puts a smile on my face by playing motivational music to get us through those hard mornings, and leaving out treats for our return! Canning Town itself is a really great place for young professionals to live and is very well connected. We have a great range of shops and places to eat out, and a wonderful marketplace right on our doorstep with the best fresh fruit and veg around! There is also a great Fitness4Less just around the corner. Canning Town is on the DLR and Jubilee Line and Canary Wharf and Stratford are therefore easily accessible. It is also extremely quick and convenient to fizzy to the city! One of the things I love most about Fizzy living is that we can have pets. Although I’m yet to convince my flat mates to get a dog, it’s so lovely to be surrounded by other people’s pets. Having pets around has really transformed Fizzy from a block of flats to a home!Fizzy living also has a very sociable and friendly atmosphere. It’s always a pleasure to see the same friendly faces everyday and catch up with my fellow renters at the Fizzy socials. I’d recommend Fizzy living to anyone who is friendly, fun and wants a stress free renting experience. Here at Fizzy Canning Town, I really have made some friends for life!

Please tell us what you like and dislike about this area:

Like: well connectedDislike: could do with more bars and shops

Please share one thing (or more) which you wish you had known before you moved in:

That the beds are queen size rather than standard double; although it did give me an excuse to go shopping for some nice new bed sheets!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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4 years at FizzyPoplar

I’ve been a resident at FizzyPoplar for four years now, moving here with my dog Pickles in 2016. That was one of the initial draws to Fizzy Living – it’s pet friendly. Additionally my apartment has a large terrace and there a large park opposite the block.

The second draw was the great transport links. On the DLR, I can get to Bank in 20/30 minutes from the nearby Westferry station. Same for Tower Gateway. If I fancy a trip up to Stratford, a train from Langdon Park gets me there in a similar time. Also it’s only a 15 minute walk to Canary Wharf for the Jubilee line (and Elizabeth line, when it opens).

Being so close to Canary Wharf brings those benefits: there’s plenty of bars, restaurants and cinemas nearby. There’s an on-site gym for residents.

The flat itself it’s great. Spacious and a good layout for sharing with a flatmate. Fizzy Living have been very accommodating for a switchover when the time came for my previous flatmate to move on, being very flexible, allowing things to move as we needed.

Fizzy Living have always responded to repair requests or other issues promptly. They’re my first London landlord and they’ve set the bar… I don’t think I’ll move on until I’m ready to buy.

Please tell us what you like and dislike about this area:

Great transport links
Close Canary Wharf with all its restaurants, bars, shops and cinemas.

Please share one thing (or more) which you wish you had known before you moved in:

Pet rent!
I’ve only ever had one dispute since moving into the property and that was the the expectation of pent rent – it’s £50/month for my dog. I’m still not really convinced it’s anything other than pure profit for the landlord, but in the grand scheme it’s not that big of a deal (and it seems all pet friendly landlords in london charge it too!)

What is the best feature of your home:

Definitely the terrace. It’s huge and during the summer becomes an extended part of the living room – cocktails in the sun 🙂

4
Facilities
4
Design
5
Location
4
Value
5
Management
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Nice, modern flats and pet friendly

We’ve been living at Fizzy Walthamstow for 6 months now and are really happy so far. The flat is well planned with modern amenities. Our flat is facing a busy road so unfortunately it gets noisy if we open the windows/balcony, but with everything closed we can’t here much from the street at all. It feels well built, it stays nice and warm in the winter.It’s great renting from company rather than a private landlord. We feel safe we’ll get to stay in this place and have made it a real home. They usually respond quickly to issues and if needed we can pop down to talk to them in office.It’s nice they receive parcels when we’re not at home on weekdays. Occasionally I’ve had a delivery in the daytime on a Friday but not been home in time to pick it up before the Fizzy office closes and have had to wait the whole weekend to pick it up which can be a bit annoying. I think they’re meant to drop parcels off at the flats at the end of the day but it doesn’t seem to happen every day.

Please tell us what you like and dislike about this area:

It’s super close to the tube, and on the Victoria line which is really frequent and fast. There are some corner shops, a Coop and a Turkish restaurant but not much else around. I would have liked more options for food. Walthamstow Central is only one stop away though and there are shops and nice restaurants and bars there. It’s great being so close to Walthamstow Wetlands and Lea River for walks and bike rides.

Please share one thing (or more) which you wish you had known before you moved in:

The bathtub is very shallow!

5
Facilities
4
Design
4
Location
5
Value
5
Management
User submitted image of  Fizzy Walthamstow, E17
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Anything but Hassle Free Living

Where to start? When we first moved in (May 2021) we were asked to write a Homereview for a bottle of Prosecco, but we couldn’t bear to lie about our poor experience for some bubbly. We were hoping a lot of our issues would be dealt with and understood that it was a new development, but sadly that has not been the case. We were told that our flat would be professionally cleaned before move in, however that was not the case. It was covered in a thick layer of dust and the floor boards were covered in installation glue. After hours of cleaning, around 2am we discovered that we had no hot water. This issue persisted for 3 of the 4 weekends the first month we lived here. We were very unsatisfied with the furnishings (which we did not get the chance to see before move in) and they did work with us on that a bit. We were able to buy our own mattress. Several members of staff said the rest could be removed but alas top management said we would have to move to another flat to go unfurnished, as well as reapply for a flat. We are on our second, brand new sofa, and it creeks to high heaven when sit or lay on it.

Upon viewing we were told that we would have a concierge serve M-F 9-5, it happened for a couple of weeks and then nada. A few months ago they moved the Concierge desk over to the newly opened second building, and just recently brought it back. They are currently having BOBs take turns manning the lobby after months of stolen packages and vandalism throughout the building. This issue extends to the parcel lockers and fob system. The lockers often glitch and residents won’t get notified there is a delivery, assuming the delivery men use them at all. The fob system also glitches, you get random calls with no one there, or the call doesn’t come through. It also made it so that they had to remove the lock on the security door for several weeks as it had malfunctioned to the point that residents could not enter or exit the building.

Also upon viewing we were told that certain amenities would be made available to us, and given the hefty price-tag they were selling points before we signed our lease. Now, they have been removed from the website after they were unable to maintain them. Fizzy will say that it’s it is because of their requisition by Greystar, but these issues started before that. We were told that we would be able to book out the trendy FClub for events fee free, however, there is now a laundry list of fees and deposits you have to put down in spit of the fact that Fizzy has a card on file for everyone (in case of damages).

Communal spaces are run by HML that sort of do a good job… they do have cleaners come in weekly, but often times you can find the lifts a mess, and the lobby walls are dirty and not as impressive as they were upon moving. We do expect some wear and tear, but with the additional construction on-site it is terrible. Windows are currently only cleaned twice a year, so the beautiful view is often obstructed by copious amounts of dust.

Please tell us what you like and dislike about this area:

As Canning Town is an up and coming area, and Fizzy East16 is a literal stones throw away from Canning Town Station, transpo is fantastic. However this makes the building prone to break-ins and package theft, will touch on this more later. Shops are convenient and we are looking forward to more restaurants opening up in the area. The train noise is loud if you’re in a unit facing the tracks and the traffic can make the street noise unbearable if you’re on the other side of the building. There is parking available for a fee, but it is down the street, and would strongly suggest being vehicle free if you’re planning on moving here. Our bin room is always over flowing as there are not enough bins or collection times. There is also a family of rats that have taken up residence here.

Please share one thing (or more) which you wish you had known before you moved in:

Great:
-The view is actually pretty tremendous! Our cat loves chirping at the birds that fly by.
-There is a pretty solid group that lives here, always willing to share a LFT, a cup of sugar, or babysit pets.
-The pets are the most good looking you can find in all of London.
-Some staff are quite friendly and take the fact that this is our home seriously.
-Proximity to transpo and shops

Bad:
-The finishes are not as luxury as they appear. The paint chips with a slight breeze. The backsplash in the kitchen is water soluble, and impossible to keep clean.
-Noise can be an issue if you’re a light sleeper.
-Repairs can take forever, though they do seem to be stepping up their game.
-It gets unbearably hot in summer, the beautiful, large windows basically turn your flat into a green house, and with the construction going on in the area, dust is a beast if you open your windows (will say that there is Air-con in the Fclub).

How has the building management responded to any problems or issues you have raised:

We have had a myriad of repairs done, but we are often waiting around for hours for an engineer and no one will show up. Makes scheduling meetings a nightmare. I thin, I calculated something like a weeks worth of time just sitting waiting for a ghost to show up. Definitely don’t feel as though Fizzy takes it’s residents time seriously.

There was a leak from an improperly installed dishwasher above us, and it took out our hall closet for over a month with mold. Luckily, we didn’t sustain much in damages, but we were unable to use that space and it effectively wiped out our ability to use one of our loos, as we had to use it as storage until repairs were completed. Of which they first sent out a plumber (for mold) and didn’t follow up with afterwards. We eventually chased staff down in the office as a last ditch effort before going to the council.

2
Facilities
4
Design
4
Location
2
Value
2
Management
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