Top-performing developers and operators are increasingly using HomeViews data to set KPIs, source new business and even set performance-related pay. Here we take a closer look at three of the highest-rated BTR operators on HomeViews and how they use our data to measure, improve, and expand operations.
Resident satisfaction is now a standard success metric for residential buildings – particularly in the competitive, service-oriented Build to Rent sector. Resident sentiment directly impacts achieved rents, churn, and shows investors how efficiently their assets are being run.
Contractual KPI at Allsop
(rated 4.87/5 on HomeViews)
“HomeViews ratings are the contractual KPI between us and our investors.”
Matt Smith – CEO, Allsop Letting & Management
HomeViews data and benchmarks quantify what good looks like for highly competitive operators like Allsop Letting & Management. This gives investors a clear view of how their assets are performing across a wide range of performance metrics: Management, Design, Location, Value, Facilities, Customer Service and more. Matt Smith, CEO at Allsop Letting & Management, explains:
“HomeViews ratings are the contractual KPI between us and our investors, as well as for operating teams to benchmark against our wider portfolio and the BTR sector.”
As well as being a HomeViews Partner, Allsop worked closely with us to help develop the HomeViews Pro dashboard that now gives them powerful analytical tools across our 38,000+ resident reviews.
Renewals and new business at Dandara Living
(rated 4.89/5 on HomeViews)
“HomeViews is the best measurement of customer satisfaction and management performance in the BTR sector.”
Paul Bormann – Managing Director, Dandara Living
Another operator at the top of its class is Dandara Living. Achieving ‘Excellent’ ratings in over 91% of its reviews, the company is expanding its operations across the UK, with an extensive pipeline of BTR homes.
“We use HomeViews ratings and data in our renewal discussions with all investors as well as any new business opportunities and prospecting,” explains Managing Director Paul Bormann. “HomeViews is widely accepted as the best measurement of customer satisfaction and management performance in the BTR sector.”
“Our on-site teams use HomeViews as a key resident engagement and KPI tool,” he adds. “Their own KPIs and annual reviews include HomeViews ratings. HomeViews is much more than just a review site for Dandara Living – it’s an integral part of how we measure our performance internally and for our investors.”
Competitor and sector benchmarks at Moda Living
(rated 4.71/5 on HomeViews)
“HomeViews provides fair, transparent and benchmarked performance metrics against key competitors and the wider BTR sector.”
Richard Smith – Managing Director, Moda Living
An investor, developer and operator with sky-high reviews on HomeViews, Moda Living has established itself at the forefront of service-driven residential provision.
Moda has partnered with HomeViews for many years. The company draws strategic insights from resident feedback and embeds our data into its operational processes, as Managing Director Richard Smith explains:
“HomeViews data is totally unique and is an invaluable part of our team management and operations.
“At Moda we use HomeViews to help provide clear KPIs for our operational teams at each community. This not only increases resident engagement but also provides fair, transparent and benchmarked performance metrics against key competitors and the wider BTR sector.”
How can we help you?
Every one of the UK’s Top 20 highest-rated BTR communities partners with us to better understand their residents, amplify positive reviews, justify renewals, report to investors and secure new business.
To find out how resident reviews can help you, just drop me a message at rory@homeviews.com.
HomeViews provides verified resident reviews of the UK’s housing developments. We’re working with developers, house builders, operators, housing associations and the Government to recognise high performers and help improve standards in the built environment.
