Manager response

Dear Nadwine, thank you so much for your kind and thoughtful review. We’re absolutely delighted to hear that you’ve had such a positive experience at Chapel Wharf and that you find the building well-maintained and the facilities clean and modern. We take great pride in ensuring that our residents feel comfortable and at home so your recognition of Tony at reception truly means a lot and we’ll be sure to pass on your lovely feedback to him. We’re also glad that the convenience of the location has exceeded your expectations. Being close to shops, restaurants, and transport links certainly helps make everyday life that much easier. Thank you again for your recommendation. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know.

Manager response

Amro, thank you so much for your glowing review - we’re thrilled to hear that your experience at The Point has been such a positive one, and that you’ve found the team attentive, friendly, and proactive. Clear communication and a supportive atmosphere are top priorities for us, so your kind words are truly appreciated. We're also pleased that the facilities - from the gym and laundry room to the drop-me box service - have met your expectations. And what a lovely surprise that the views turned out to be even better than expected! Thank you again for taking the time to share your feedback and for recommending us. Should you ever need anything, our team is always here to help.

Manager response

Thank you for taking the time to share your experience of living at The Point. We're really pleased to hear that you found the facilities spacious, modern, and well-maintained, and that both the property and building management teams provided a high standard of service during your stay. It’s great to know that the co-working hub proved to be a useful addition for you, and that you enjoyed the convenience of our location close to shops, bars, and restaurants. We’re sorry to hear about the delay in resolving the kitchen works before your move-out. That’s certainly not the experience we aim to provide, and we appreciate your feedback as it helps us identify areas where we can improve. Thank you again for your honest and helpful review, and we wish you all the best in your next home.

Manager response

Thank you for sharing such a thoughtful review of life at Chapel Wharf. We’re delighted to hear the modern design, well-kept facilities and - most importantly - the warm welcome from Rob, Joseph and the rest of the team, has helped you feel at home. They’ll be delighted to know their friendly, professional approach is appreciated. We appreciate your feedback about rent levels and understand the importance of feeling you’re getting the right balance between cost and benefits. We regularly benchmark our rents against comparable developments in the area to keep our pricing competitive, and if you'd ever like a refresher of the onsite amenities, just let us know. Thank you again for your recommendation!

Manager response

Thank you Chris for taking the time to share your experience – it’s wonderful to hear you’re enjoying life at the development after two years with us - and that you’re enjoying the resident events and getting to know your neighbours. If there are any activities you’d like to see added to the social calendar, just share your ideas with the team – we’re always open to new suggestions. Providing prompt, reliable support is something the whole team prides itself on so thank you for recognising James and Courtney - they'll be thrilled to know they've helped. Once again, thank you for the glowing recommendation and if there’s ever anything you need, just let us know.