However, I do have to say that the customer service could most definitely be improved. The guys who work at the concierge are amazing and will go above and beyond for the residents but unfortunately that stops with them, and has not been the same treatment from the managers. When I have had problems with my apartment which were the fault of Moda, I didn’t receive any kind of compensation, not even an apology.

I think one thing that Angel Gardens is missing is a rubbish chute, it doesn’t seem very “luxury” to have to carry all of your dirty bins and rubbish down in the lift with everyone. Another thing that could be improved is having an intercom system to let guests up. I have been told that we do not have one to make things more “exclusive” but to me it just feels like more of an effort for the residents to have to keep going up and down every time we want to let somebody in.

Please tell us what you like and dislike about this area:

The area is great, I love how Angel Gardens is positioned perfectly between town and the northern quarter

Please share one thing (or more) which you wish you had known before you moved in:

That there were no rubbish disposal chutes and no intercom system.

How has the building management responded to any problems or issues you have raised:

Eventually, yes. The issues were fixed which was the bare minimum I would have expected but without any kind of compensation or apology.

Concierge – excellent! Great team,,,, Especially Dave, Gemma et al….

Maintenance – excellent! Especially Ryan and team members – Thanks Mike and Reece for all ao your assistance to date.

Property is well-maintained – common areas cleaned daily (including exterior grounds etc.). regular touch-up painting noted and garbage area maintained in a satisfactory manner.

Please tell us what you like and dislike about this area:

Having relocated to Manchester from overseas towards the end of last year, I have found the area to fit my needs perfectly. The staff have all been courteous, the residents friendly and the location, for me is PERFECT (restaurants, retail, health and minutes walk/access to downtown GREAT)!

Please share one thing (or more) which you wish you had known before you moved in:

I’m getting really petty here, I was really disappointed that my apartment lacked recessed lighting in the living room. A kitchen island would have been nice too. Also, would probably opt for an upper level apartment with an identical layout (sq ft as current apt.) – doggies see too much activity that keeps them wound up as they can easily see other dogs walking by or out in the courtyard etc.

How has the building management responded to any problems or issues you have raised:

These guys are phenomenal. Very helpful. Thanks for sorting out my flat screen issue. You went beyond the call of duty.

My only issue is that the team is really busy and may not show up for a scheduled visit and fail to call to let you know that they’re unable to come – happened a couple of times causing the wife and I to waste an entire day waiting for the team to arrive. No worries though, when they do show, have always been pleased with the quality of the job completed.

Bottom line — great place to live but the high expense is only worth it if you are able to take advantage of all the many amentities (on-site gym, in-personal social events, etc.).

Please tell us what you like and dislike about this area:

Conveniently located to Ancoats and City Centre, everything you need is at your doorstep.

Please share one thing (or more) which you wish you had known before you moved in:

To the extent the building itself would be locked down

What is the best feature of your home:

The entire building has a luxury finish and views are outstanding

As a new building Moda has a job of work to do to win the trust of residents and privately many of the residents share their frustrations with each other.

It often feels like the building is still being completed and is waiting for each rent cycle to add touches to the building.

The complex has multiple rent prices and this means the building contains a mix of those who pay high rents and those who are in sharing apartments.

Personally I believe at a certain rent level their should be some differentiation in the service and access to amenities received. This is especially true because of Moda’s plan to charge for the communal spaces (cinema & dining room), this doesn’t feel like good value for money when residents in the tower are paying multiple thousands in rent each month.

The concierge however is brilliant!

Please tell us what you like and dislike about this area:

The local area is mostly quite and you don’t hear much noise from the street below. There is only one shop within close walking distance (the Co-op) which has all the essentials. It’s also close to all the transport links Manchester has to offer. Restaurants are located close by in the nearby printworks centre.

Please share one thing (or more) which you wish you had known before you moved in:

I’d like to have known how the building was moving forward to charge for communal spaces.

How has the building management responded to any problems or issues you have raised:

Moda generally responds quickly to requests and complaints to the best of their ability.