The Lexington, L3

Manager response

Hi Charlie, Thank you for sharing such a balanced and thoughtful review. We are really happy to hear that you enjoy living in the building and that the area works so well for your day-to-day life. It is great to know that the local amenities and the evening options nearby add to your overall experience. Your kind words about Callum and Caitlin mean a lot to us. They genuinely care about residents, and it is wonderful to hear that their support has made such a positive difference for you. We will be sure to pass your feedback on to them. We completely understand how ongoing issues in the building can be frustrating, especially things like the bin chute. Thank you for your patience while these are addressed. We are glad that when problems arise, you find the team responsive and willing to step in quickly. Callum helping out on maintenance rest days is a great example of the team spirit we aim for. Thank you again for taking the time to share your experience and for recommending us. We are really pleased to have you as part of The Lexington community.

Manager response

Hi Blair, Thank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear how much Caitlin and Callum have contributed to your experience here. They take real pride in looking after our residents, and your kind words about their friendliness, professionalism, and genuine care will mean a great deal to them. It is wonderful to know that you felt supported from the moment you arrived and that your move-in was smooth. That is exactly the experience we want every resident to have. We are also really pleased that any issues in your apartment have been resolved quickly. Our team works hard to make sure things are taken care of without hassle. Thank you again for the lovely feedback and for recommending us. We are so glad to have you as part of The Lexington community.

Manager response

Hi Simon, Thank you for taking the time to share your thoughts. We appreciate your honesty about the building, and it is great to know that the team has helped create such a welcoming atmosphere. Hearing that you enjoy the resident events and the community feel truly means a lot. We are glad the local area works well for you too. Many residents enjoy that blend of city energy and a calmer environment, and it is good to hear it offers the balance you were hoping for. We understand how inconvenient the bin chute can be when it is not functioning properly. Your feedback helps us continue to focus on improving this, and we appreciate your patience while we work on more reliable solutions. Thank you also for highlighting the efforts of the management team. Ensuring residents feel supported and safe is at the heart of what we do, and it is encouraging to know this has been reflected in your experience. We appreciate your feedback and are grateful to have you living here at The Lexington.

Manager response

Hi Sophie, Thank you for taking the time to share your experience. We are thrilled to hear that Callum and Caitlin, along with the rest of the team, have made such a positive impact. It is wonderful that you enjoy the events and that they help bring the community together. We are glad your move-in went smoothly and that you find the building beautiful and modern. We also appreciate your note about match days—while they can make getting around busier, it’s great to hear that the area still feels vibrant and enjoyable on quieter days. We are pleased that maintenance issues have been handled quickly and that James, our new maintenance manager, has been so helpful. Your feedback is very encouraging for the team. Thank you for your kind words and for recommending us. We are delighted to have you as part of The Lexington community.