A Guide to Living in Merseyside

Please review your development:

Building is modern – looks like the interior of a hotel and is always clean. Rubbish chutes on each corridor ensures building and rooms are able to be kept clean and avoid smells without having to go down to the bin area.
Reception staff very helpful and friendly and communicate often with residents via emails. Gym facilities available on site and are always clean. An induction session is provided on the first few weeks of move in to ensure safety.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to add. I viewed the accommodation before moving in so was able to ask questions. On arrival for move in everything was explained and if you need anything reception or maintenance are always available to help.

How has the building management responded to any problems or issues you have raised:

Excellent – problems or issues raised are resolved within a few days max and a solution is always provided.

Please review your development:

Very clean, modern warm and welcoming – the property management team are amazing. Always there to chat and listen, very helpful. I Love the residents social events that they put on, I think this very important and gives a real sense of community and helps people connect

Please share one thing (or more) which you wish you had known before you moved in:

This is the second time we have lived at the keel so I knew what to expect and it is the reason me and my partner chose to move here again when we decided to move back to Liverpool

How has the building management responded to any problems or issues you have raised:

To be honest there hasn’t ever been any issues everything has always gone very smoothly – anything you do raise with the team gets actioned very quickly and efficiently

Please review your development:

The management team are lovely, fab place to live, would 100% recommend it! The building and its residents are well looked after. We’re lucky to have a gym, a concierge, a lift, a bin chute, couldn’t ask for more really! It feels safe and secure due to fob access to all floors and lots of cameras. The flats are modern, well equipped and beautifully designed.

Please share one thing (or more) which you wish you had known before you moved in:

The fire alarm is really sensitive so make sure to open the window when cooking!

How has the building management responded to any problems or issues you have raised:

I’ve had very little issues, but one I raised was when my washing machine broke. It was fixed the same day that I reported it and the maintenance man couldn’t have been sounder. Excellent service!

Living on the docks does get particularly windy and cold, but it’s trumped by how beautiful it can be by the river, especially when the sun comes out.

Everything you can need within town is close. I walk everywhere because there’s never anything further than 30 minutes away, it saves us loads on transport costs.
For those that do need to get things like trains and buses, L1 bus station is a 15-minute walk away, and St James train station is 20. With the main Liverpool Lime Street station (for more broad transport cross country) roughly a 40-minute walk away.

Situated just a 10-minute walk south of the Royal Albert docks is wonderful. It’s a great place to frequent all year round.

We rarely have noise pollution due to its location, only sometimes when a siren wizzes past down the docks, but even then the soundproofing of the building is great.

The north reception and lounge is a cosy area to meet up with other residents also. I’m particularly fond of the events that the Keel runs here. The events are more uncommon than I’d like, but they’re always great for meeting and hanging out with the community, always supplied with refreshments, alcoholic and otherwise.

Please review your development:

The management and maintenance teams are fantastic. Especially look out for REECE, he’s such a gem. Friendly and efficient, always helpful and willing to go the extra mile to resolve an issue (for example, we’ve had past problems with utilities but one phone call from Reece saw a 2-month battle be resolved in a day).

The maintenance guys are super friendly also and the turnaround time on repairs is insanely quick, from our experience it’s resolved on the day of the request or at least the next day.

We’ve lived here with our two cats for 2 and a half years now, and have just renewed for another year because we wouldn’t choose another place! Contrary to many other “pet-friendly” places, the Keel actually is friendly to pets! Great private outdoor walking space for dogs and well maintained and clean apartments for all. Whilst there are reasonable rules to how many pets or how large they are, we aren’t charged extra for having pets, which I personally think is an inhumane fee many places enforce, almost insinuating they’re as cost quantifiable as a parking space…
But the Keel has it right!

I could go on, but I see many other resident reviews mirror the same joy of living here.

I’d recommend nowhere else to live but the Keel. Post on the bulletin board looking to socialise when you move in, come say hi!

Please share one thing (or more) which you wish you had known before you moved in:

Unfortunately, the pedestrian gates frequently break. Something about the magnets wearing away each time the gate slams shut. Obviously, it’s on the residents to close it properly but we can’t rely on everyone being so caring.
Perhaps new slow close and definite shut weighted gates could be installed?

How has the building management responded to any problems or issues you have raised:

Promptly and with little to no issue, management have sorted any queries we’ve had.