Vertus

Number of Developments

3

Ratings

4.18 Rating

Rating (based on 168 reviews)

Excellent

67.86%

Very Good

13.10%

Average

6.55%

Disappointing

7.14%

Very Poor

5.36%

Vertus is a part of the Canary Wharf Group – an integrated property development, investment and management group of companies. It is a build-to-rent operator, solely focused on rental properties in the Canary Wharf Estate.

Vertus apartments are ready to move into, offering residents a simple registration process, flexible tenancies and exclusive events. Service is of the highest quality and residents can customise their new home however they wish. The idea is to ‘lease it like you own it’.

Vertus developments

10 George Street, 8 Water Street and Newfoundland are all buildings managed by Vertus. They are all situated in Canary Wharf in a waterside location. 10 George Street completed in early 2020 and residents have access to a wide range of facilities on site, including a communal lounge and private dining room as well as exclusive access to a curated events programme in Club Vertus. Additionally, amenities include on-site management, high speed broadband and a 24/7 concierge service.

Canary Wharf’s first pet-friendly residential address, 8 Water Street completed in early winter 2020, the low-rise character makes it feel intimately connected to the water and gardens below. Residents have access to a wide range of exclusive lifestyle amenities including an expansive roof terrace – the largest outdoor space in the Vertus portfolio. Rising 58 storeys above the River Thames, Newfoundland is a new icon on the Canary Wharf estate, that launched in 2021, offering uninterrupted views eastwards over Canary Wharf and Docklands or westwards towards the City.

Vertus reviews

Are you a resident at a Vertus development? If yes, please write a review here to share your experience with others viewing the development. Similarly, if you can’t find a Vertus development listed on HomeViews, you can also submit a new listing here. Likewise, you can also read reviews of other developments to gain an understanding of residents’ experiences in similar properties.

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Developments

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Vertus reviews

Reviews

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Verified
Showing 168 reviews

You want perfect? Look no further!

Verified Resident
Verified Resident
Review Date Apr 2021

This development is above and beyond all others. The attention to detail in the apartments is fantastic, the facilities are more then you would ever expect and the team can’t do enough for you. I want to live here forever!

Please tell us what you like and dislike about this area:

The area feels so safe. The private security is so reassuring especially when walking my dog late at night. The transport links are fantastic and easily accessible from around the wharf. Lots of shops to choose from and so many big open spaces.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known other residents had been offered a parking space! I would of asked again because it doesn’t seem fair and you can’t expect residents to not talk and for that news to be known!

If there is one thing you would change about your flat or property what would it be:

Really hard…. probably the fact that you have to go down to the ground floor to collect your Deliveroo! Not ideal when you’re really hungover and don’t want to see anyone!

5
Facilities
5
Design
5
Location
4
Value
5
Management
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Manager Response

Dear Hannah,

We are so happy to hear that you love your apartment and the location of 8 Water Street as well as the building facilities on offer. At Vertus, customer service is our top priority and we are so grateful for your feedback. If there is anything else we can do to help, please let us know.

Inadequate security in the area

The development is meant to be dog friendly. While dogs are allowed in the flats, they aren’t allowed off leads anywhere in the Wharf – do not let anyone trap you into thinking that the building is dog friendly.

There seems to be very little regard to the boy racers with modified exhaust pipes speeding down 8 Water street and creating a huge amount of noise.

The developments surrounding areas are full of restaurants and bars that serve alcohol into the early hours. This attracts visitors from outside the wharf that simply don’t behave in a way that is conducive to a peaceful or safe environment. Fights, shouting and directly abusive behaviour towards residents while in their homes is common place.

Lastly, there is an uncontrollable drug problem. The quiet boardwalks that have been described are often filled with teenagers from outside the wharf smoking cannabis.

All of the above are a result of inadequate security in the area.

Please tell us what you like and dislike about this area:

Canary Wharf offers a range of great shops and restaurants and you would expect that it would be a great place to live.

However, a recent initiative to include a lot of random structural pieces of art has attracted a huge amount of visitors from outside the wharf to residential areas.

Children regularly climb the art work, screaming and shouting all throughout the day and late into the evening.

Wannabe social media influencers are constantly filming videos and congregating in the residential areas making quiet enjoyment of your “home” and surrounding areas impossible.

Please share one thing (or more) which you wish you had known before you moved in:

The inhumane attitude towards pets.

The noise, violence and general poor behaviour of people that don’t pay to live here.

How has the building management responded to any problems or issues you have raised:

They have not responded effectively to any of the complains I have put forward – there have been many.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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Couldn’t have chosen a better place to live, especially during lockdown

Having relocated to London from abroad for work, I chose 10 George St for the location (5 mins walk to work), commercial landlord and the fact it’s a new build with beautiful interiors/furniture. The various amenities and facilities as part of Club Vertus were incredibly attractive as well.

Whilst lockdown occurred shortly after my move in and I have been working from home since late March, I don’t regret the choice to live in 10 George St (or Canary Wharf for that matter) at all. I’m grateful for the friendly faces at Concierge that greet me everyday as well as how social and friendly the other residents are. I’m not sure I could have found anywhere better to have spent lockdown – when I’m tired of my beautifully furnished apartment, I can choose to work in the bar area, relax in the communal lounge area or get some sun on the outdoor terrace.

I also want to mention the incredible array of events organised by Vertus, from Wine Wednesdays to virtual trivia and bingo nights – there’s always something to look forward to.

Please tell us what you like and dislike about this area:

I moved to London in February and whilst Canary Wharf may not have been my first choice of location, it made sense as my office is here and work has brought me here for a two year period. However, it turns out this area suits me perfectly – I love the cleanliness, safety and being well connected to central London by the Jubilee line. You’re surrounded by heaps of shops, restaurants, the largest Waitrose and a Shake Shack nearby!

When I see the renderings of what Wood Wharf is intending to look like once fully developed, I only hope I’m still here to be able to enjoy it!

Please share one thing (or more) which you wish you had known before you moved in:

That the wine machine is incredibly dangerous…

How has the building management responded to any problems or issues you have raised:

Building management is superb – from each one of the amazing and lovely concierge to the maintenance and leasing staff of Vertus, I couldn’t fault a single thing. Nothing is too much trouble and the high service level is to be commended.

5
Facilities
5
Design
5
Location
4
Value
5
Management
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Resort living in Canary Wharf – who knew?

We were not looking at Canary Wharf at all but luckily we had a relocations agent that persuaded us to have a look and we were sold within 5 minutes. It is new, fully furnished with very tasteful furniture. The kitchen has everything you need and nothing you don’t. I love the floor to ceiling windows which gives us light and makes the flat feel bigger.

We didn’t realise how good the coffee was going to be in the Parlour and the facilities there and on the Terrace make us feel as though we are in a resort.

We had a couple of minor issues when we moved in that were seen to within hours of my request so we cannot complain about the service we received. Because every flat is a rental they have a maintenance person available every day.

I have never lived in a flat with a concierge before but they are all so professional, courteous and helpful I always want to live this way. I don’t know how many Amazon parcels they sign for each day but it is superhelpful that I know that all parcels will be well looked after until I can get down to collect them. The concierge acts as our go to person for any queries and there is little for us to worry about.

Please tell us what you like and dislike about this area:

We have been here for 2 months now which is enough time to check out the facilities and see how we are feeling about the place. Some days we pinch ourselves that we are really staying in this beautiful flat and enjoying everything about the area. I find the construction site fascinating and with the triple glazing I am not bothered by the noise. I can watch the boats go in and out through the lock and see what is travelling up and down the river.

The area is safe with many security guards and good lighting. Transport links are excellent and the local shops give us everything we need.

There are loads of restaurants in the area and lunch outlets are plentiful to service the offices (which are desperately quiet at the moment).

There are trees and gardens which are delighful and some pretty impressive sculptures. The area is clean and well kept.

Please share one thing (or more) which you wish you had known before you moved in:

We like the area much more than we thought we would and watching the bridges and locks open and close provides excellent entertainment. I was expecting the flat to disappoint me as it couldn’t be as good as it looked on inspection but I was wrong.

How has the building management responded to any problems or issues you have raised:

Yes, we sent an email request using the app and the problem was investigated within a couple of hours and followed up very quickly. Using the app meant that the query was logged immediately and only closed when it had been resolved to our satisfaction.

5
Facilities
5
Design
5
Location
4
Value
5
Management
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The best option in Canary Wharf!

The building and the apartments are very nice; nice interior design and furniture. But the main reason why I chose this development is because is it managed by the Canary Wharf Group (Vertus) itself, which means no dealing with private landlords. Vertus also takes care of everything, including TV, wifi, utilities, council tax, etc.; you just pay one monthly bill. The Vertus sales team and moving team were also very helpful. And now that I have moved in, I must also add that the concierge team is absolutely fantastic; they help you with absolutely anything, and they do it with a smile!

Please tell us what you like and dislike about this area:

Excellent location right on the Canary Wharf estate. Just a few minutes walk if you work in Canary Wharf, and completely safe. There is, however, a lot of construction going on around the building, so you have to be OK with that.

Please share one thing (or more) which you wish you had known before you moved in:

Although there is a lot of construction going on around the building, inside the flat, I hardly notice any noise. However, I would recommend a higher floor.

If there is one thing you would change about your flat or property what would it be:

It will be even nicer when the Wood Wharf development is completed.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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