8 Water Street, E14

By
Vertus
4.92 (28 reviews) 4.92 (28 reviews)
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This development has an adequate number of verified resident reviews written in the last 12 months.
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Category Scores

4.79
Facilities
4.89
Design
5.00
Location
4.61
Value
4.79
Management

Excellent

96%

Very Good

4%

Average

0%

Disappointing

0%

Very Poor

0%

8 Water Street comprises of 174 apartments. Residents can enjoy access to a landscaped private garden. This overlooks the South Dock and the quiet boardwalks and floating pavilions of Water Square. Similarly, the development also boasts an expansive roof terrace. This is the largest outdoor space in the Vertus portfolio.

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Reviews

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Private Tenants
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Showing 28 reviews
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Perfect modern home

Verified Resident
Verified Resident
Review Date Sep 2021

Excellent quality and we spend most of time inside the apartment building – cozy communal areas where I can WHF with complimentary coffees and small green park where I can take a walk with my pet when tired, and modern and clean apartment which makes me very comfortable. Feel as if I live in a luxury hotel.

Please tell us what you like and dislike about this area:

Perfect for having a modern and convenient life – a lot of choices of restaurants (price and kind of dishes), supermarkets and other stores, where you can live only in the small Canary Wharf. Can enjoy fresh air in many parks within waling distance with glittering river, which makes my life comfortable especially covid and WFH environment.

Please share one thing (or more) which you wish you had known before you moved in:

When Virgin wi-fi service become available – did not know it would take up to 3 days to have registration for the service

How has the building management responded to any problems or issues you have raised:

First aid people came promptly and explained why/how issues occurred clearly – as it was complicated one (water leakage), they connected immediately to the right people and all resolved soon.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Taka,

Thank you for taking the time to share your experience with us. We are so pleased that you feel comfortable in your new home and that you are enjoying working from home in Club Vertus as well as enjoying the variety of offerings and green spaces on the Estate. If there is anything else we can do to help, please let us know.

Amazing building for short term stay.

Verified Resident
Verified Resident
Review Date Oct 2021

The design of the building is very modern and contemporary which makes the building stand out. In regards to facilities, the building has all the amenities required for its residents such as different types of common rooms to relax. The concierge is very helpful and kind in terms of any inquiries I have about my stay.

Please tell us what you like and dislike about this area:

The building is in the prime location for everything in terms of amazing restaurants, supermarkets, gym, and station.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would’ve known that the gaming console in the common area only has one controller so I could’ve brought my own controller to play with.

How has the building management responded to any problems or issues you have raised:

The building management have always been responsive to help with my personal needs.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Armaan,

Thank you very much for leaving such a positive review. We are so pleased to hear that you love the facilities at 8 Water Street and that you are enjoying relaxing in the Club Vertus amenity spaces. Our on-site team will be so happy to hear your feedback, thank you for sharing your experience with us.

Heidi and Lisa at the concierge have been absoloutely wonderful.

Review Date Oct 2021

Heidi and Lisa at the concierge have been absoloutely wonderful. The design is outstanding. My only issue was the fact that there is no flexibility regarding the contract and the fact that people would not answer the phone.

Please tell us what you like and dislike about this area:

Very convenient

Please share one thing (or more) which you wish you had known before you moved in:

How has the building management responded to any problems or issues you have raised:

With very much professionalism and kindness. Heidi and Lisa have been wonderful.

4
Facilities
4
Design
5
Location
3
Value
3
Management
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Manager Response

Dear Emily,

Thank you very much for taking the time to leave us your review, our Concierge team will be so delighted to hear your fantastic feedback. Please rest assured that all your comments have been taken on board and if there is anything else we can do to help, please let us know.

Amazing place to live

Verified Resident
Verified Resident
Review Date Oct 2021

The building management team are absolutely fantastic and the concierge team are super friendly especially Lisa and Heidi! They have an especially good knowledge of the wine selection 😉 The communal facilities are really comfortable too and is always kept clean

Please tell us what you like and dislike about this area:

Really excellent location and facilities but the deliveries from the convenience store downstairs is a little noisy! Security is amazing second to none!

Please share one thing (or more) which you wish you had known before you moved in:

It would have been useful to know a complete picture of all the commercial tenancies that had been agreed before we moved in.

How has the building management responded to any problems or issues you have raised:

Queries and issues are always dealt with promptly and efficiently

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Colin,

Thank you for your wonderful review. We are so happy to hear that you love the facilities and the location of 8 Water Street. Our on-site teams will be so grateful for your kind words, thank you for sharing your experience with us.

A lovely place to live.

Verified Resident
Verified Resident
Review Date Oct 2021

The design of the building is perfect for dogs, the roof terrace & water gardens provide an ideal location to exercise our pets. The facilities are very useful, including the bin chute & coffee machine. The property is well maintained and the staff do a brilliant job of keeping us updated on developments and keeping the place clean & tidy. The staff at the front desk are extremely friendly & helpful, and create a very family feel. Lisa always goes out of her way to help & is always smiling & friendly, and of course provides treats for our pets.

Please tell us what you like and dislike about this area:

Amazon fresh is brilliant and very convenient, it is also fairly priced. The building sits close to the jubilee line for easy travel into London, and is ideally placed next to Canary Wharf mall. There is little, if any, anti social behaviour or traffic noise & the area feels very safe.

Please share one thing (or more) which you wish you had known before you moved in:

The residents & team in general are very friendly, and create a family feel.

How has the building management responded to any problems or issues you have raised:

When moving in, management were keen to assist & clear away our moving materials. We have had no issues with any part of the move so far.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Jess,

We are so pleased to hear that 8 Water Street is the perfect fit for you and your pets. We are also delighted to hear that you have been enjoying the roof terrace and gardens and that you had a seamless move in. Our dedicated on-site teams will be so grateful to hear your wonderful feedback, thank you.

All modern and nice.

Review Date Oct 2021

All modern and nice. So far no problem. pretty close to underground and nice parcel system. Staff friendly. A little bit issue is when I have my balcony doors shut, my phone doesn’t have good connections besides wifi. Hope this problem can be solved soon.

Please tell us what you like and dislike about this area:

Nice and safe environment
Sometimes lacks restaurants and local shops

Please share one thing (or more) which you wish you had known before you moved in:

Pet friendly.

How has the building management responded to any problems or issues you have raised:

Basically next business day. And can get answers for each question.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Thank you very much for taking the time to leave us your review. We are so happy to hear that you enjoy the design of 8 Water Street and that you have found our BringMe Box parcel system helpful. Our dedicated on-site team will be so grateful for your positive feedback. If there is anything else we can do to help, please let us know.

Like living in a dog-friendly hotel

Verified Resident
Verified Resident
Review Date Oct 2021

The building is well designed and dog-friendly, the communal spaces are spacious and the apartments have pretty good sound-proofing. The Vertus app is user-friendly. The concierge team – especially Lisa and Tunde – is always friendly and has a professional manner.

Please tell us what you like and dislike about this area:

Safe residential area with a wide range of easily accessible good quality shops and restaurants. The transport is convenient and from our apartment it isn’t noisy at all. The closeness of the water is pleasant and the air pollution is much lower than in most parts of London.

Please share one thing (or more) which you wish you had known before you moved in:

The sound-proofing is perfect and there are bin chutes on all floors which is practical.

How has the building management responded to any problems or issues you have raised:

The concierge team did their best to help and solve the issues.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Thank you so much for your positive review. We are so pleased to hear that you are enjoying your waterside apartment at 8 Water Street as well as the variety of offerings available on the Canary Wharf Estate. Our dedicated Concierge team will be delighted to hear your wonderful feedback, thank you for sharing your leasing experience with us.

The building is great, the concierge team are fantastic.

Verified Resident
Verified Resident
Review Date Oct 2021

The building is great, the concierge team are fantastic. Lisa, Heidi and Tom are great, always extremely helpful and friendly. They make the days working from downstairs in the shared workspace that little bit better. The cleaners are always helpful and friendly too and do a great job of keeping the place immaculate.

Please tell us what you like and dislike about this area:

Very good place to live, very clean and safe. Great transport links and everything you need is on your doorstep

Please share one thing (or more) which you wish you had known before you moved in:

I never had any concerns or required further information prior to moving in. Everything was detailed at the start.

How has the building management responded to any problems or issues you have raised:

There haven’t been any issues so far that have required building management.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Lee,

Thank you for your fantastic review. We are so pleased to hear that you love the building and that you are enjoying working from home in our Club Vertus amenity space. Our dedicated on-site teams will be delighted to hear your wonderful feedback, thank you for sharing your leasing experience with us.

Great

Review Date Oct 2021

The design is very impressive. Anything you could think of is available or nearby. Gym membership, rooftop access, lounges, and bookable private areas to relax and unwind with friends and family. The management are very helpful and are always one button away, ready to assist in any matter thinkable. Heidi especially was very helpful and always went out of her way to make sure I was comfortable.

Please tell us what you like and dislike about this area:

The only bad thing I can talk about is the service, but this issue is not only in this building. Rather, this problem occurs all around Canary Wharf. Otherwise, this apartment and the building itself is extremely well designed. Heidi at the desk is a delight to talk to, and she’s always going out of her way to make sure the tenants are enjoying their stay.

Please share one thing (or more) which you wish you had known before you moved in:

The service issue in the area. I wish I had known.

How has the building management responded to any problems or issues you have raised:

Very swiftly. They helped with anything I needed and always made sure I was comfortable.

4
Facilities
5
Design
5
Location
4
Value
5
Management
User submitted image of  8 Water Street, E14
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Manager Response

Dear Abood,

Thank you for your fantastic review, we are so happy to hear that you love the design and Club Vertus amenities available at 8 Water Street. At Vertus, we strive to exceed our Resident’s expectations with both our building facilities and service delivery and our Concierge team will be delighted to hear your wonderful feedback. Thank you for sharing your experience with us.

Wonderful modern apartment near central London

Verified Resident
Verified Resident
Review Date Oct 2021

The internal management on site are quick to fix issues and are very prompt however it did take long to get my contract which wasnt ideal. However as i moved in the team have been amazing with onboarding. It feels like a hotel. The interiors are superb and will highly recommend this building. I also love the free 1 year third space membership

Please tell us what you like and dislike about this area:

Love the Amazon fresh sharing a wall with the building. Its just a 2 minute walk to the Montgomery street exit of the Canary Wharf Jubilee line, 5 minutes to Heron Quays, 5-10 minutes to Poplar Station. Its just so accessible. Wonderful scenery of the financial district from my balcony.

Please share one thing (or more) which you wish you had known before you moved in:

Not much really as it was everything described.

How has the building management responded to any problems or issues you have raised:

Yes they have really quickly.
I love how we can communicate with concierge from our apartment using the intercom

5
Facilities
5
Design
5
Location
5
Value
4
Management
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Manager Response

Dear Halima,

Thank you very much for taking the time to share your experience with us, we are so happy that you love the interiors and are enjoying the views from your apartment as well as the complimentary Third Space membership. We are so pleased to hear that that intercom system in your apartment is useful, if there is anything else we can do to help, please let us know.

8 water street- amazing development

Verified Resident
Verified Resident
Review Date Oct 2021

Building facilities really good. Great amenities all around and decor. Only thing I would say is that management isn’t the quickest with on boarding new tenants however after on boarding, everything is amazing

Please tell us what you like and dislike about this area:

Very convenient, an Amazon fresh downstairs. Extremely close to transport and stores. Lovely area and very clean

Please share one thing (or more) which you wish you had known before you moved in:

Nothing actually

How has the building management responded to any problems or issues you have raised:

They respond really quickly to all issues brought up

5
Facilities
5
Design
5
Location
5
Value
4
Management
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Manager Response

Dear Tomi,

Thank you so much for your positive review, we are thrilled to hear that you love the building’s amenities and décor as well as the location of 8 Water Street. Please rest assured that all your comments have been taken on board, if there is anything else we can do to help, please let us know.

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Resident photos

User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14
User submitted image of 8 Water Street, E14

Facilities

24 Hours

24 Hours

Balcony

Balcony

Bike Parking

Bike Parking

Concierge

Concierge

Garden

Garden

Communal Gardens

Communal Gardens

Laundry Facilities

Laundry Facilities

Lounge

Lounge

Onsite Maintenance

Onsite Maintenance

Parcel Lockers

Parcel Lockers

Pet Friendly

Pet Friendly

Private Dining

Private Dining

Resident Events

Resident Events

Roof Terrace

Roof Terrace

WiFi Included

WiFi Included

Location

Vertus
Number of developments 3

4.81

Average rating based on 104 reviews

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