Category Scores
8 Water Street comprises of 174 apartments. Residents can enjoy access to a landscaped private garden. This overlooks the South Dock and the quiet boardwalks and floating pavilions of Water Square. Similarly, the development also boasts an expansive roof terrace. This is the largest outdoor space in the Vertus portfolio.
Reviews
Write a Review Upload PhotosPerfect modern home
Excellent quality and we spend most of time inside the apartment building – cozy communal areas where I can WHF with complimentary coffees and small green park where I can take a walk with my pet when tired, and modern and clean apartment which makes me very comfortable. Feel as if I live in a luxury hotel.
Please tell us what you like and dislike about this area:
Perfect for having a modern and convenient life – a lot of choices of restaurants (price and kind of dishes), supermarkets and other stores, where you can live only in the small Canary Wharf. Can enjoy fresh air in many parks within waling distance with glittering river, which makes my life comfortable especially covid and WFH environment.
Please share one thing (or more) which you wish you had known before you moved in:
When Virgin wi-fi service become available – did not know it would take up to 3 days to have registration for the service
How has the building management responded to any problems or issues you have raised:
First aid people came promptly and explained why/how issues occurred clearly – as it was complicated one (water leakage), they connected immediately to the right people and all resolved soon.
Manager Response
Dear Taka,
Thank you for your wonderful review. We are so happy to hear that you love the facilities and the location of 8 Water Street. Our on-site teams will be so grateful so your kind words, thank you for sharing your experience with us.
Please rest assured that all your comments have been taken on board and if there is anything else we can do to help, please let us know.
Thanks.
Team Vertus
Amazing building for short term stay.
The design of the building is very modern and contemporary which makes the building stand out. In regards to facilities, the building has all the amenities required for its residents such as different types of common rooms to relax. The concierge is very helpful and kind in terms of any inquiries I have about my stay.
Please tell us what you like and dislike about this area:
The building is in the prime location for everything in terms of amazing restaurants, supermarkets, gym, and station.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I would’ve known that the gaming console in the common area only has one controller so I could’ve brought my own controller to play with.
How has the building management responded to any problems or issues you have raised:
The building management have always been responsive to help with my personal needs.
Manager Response
Dear Armaan,
Thank you so much for taking the time to leave such a lovely review. Our on-site team will be so pleased to hear your feedback and it is lovely to hear you are enjoying the building and Estate’s local amenities.
Thank you for taking the time to share your leasing experience with us.
Team Vertus
Heidi and Lisa at the concierge have been absoloutely wonderful.
Heidi and Lisa at the concierge have been absoloutely wonderful. The design is outstanding. My only issue was the fact that there is no flexibility regarding the contract and the fact that people would not answer the phone.
Please tell us what you like and dislike about this area:
Very convenient
Please share one thing (or more) which you wish you had known before you moved in:
–
How has the building management responded to any problems or issues you have raised:
With very much professionalism and kindness. Heidi and Lisa have been wonderful.
Manager Response
Dear Emily,
Thank you so much for taking the time to leave a review.
We are so pleased to hear your thoughts on the 8 Water Street Concierge team and that you are enjoying the design of the building.
Thank you for sharing your leasing experience with us.
Team Vertus
Amazing place to live
The building management team are absolutely fantastic and the concierge team are super friendly especially Lisa and Heidi! They have an especially good knowledge of the wine selection 😉 The communal facilities are really comfortable too and is always kept clean
Please tell us what you like and dislike about this area:
Really excellent location and facilities but the deliveries from the convenience store downstairs is a little noisy! Security is amazing second to none!
Please share one thing (or more) which you wish you had known before you moved in:
It would have been useful to know a complete picture of all the commercial tenancies that had been agreed before we moved in.
How has the building management responded to any problems or issues you have raised:
Queries and issues are always dealt with promptly and efficiently
Manager Response
Dear Colin,
Thank you so much for your lovely review, it’s great to hear you are enjoying the facilities 8 Water Street has and the on-site team will be so pleased to hear your feedback on them.
Thank you for sharing your leasing experience with us.
Team Vertus
All modern and nice.
All modern and nice. So far no problem. pretty close to underground and nice parcel system. Staff friendly. A little bit issue is when I have my balcony doors shut, my phone doesn’t have good connections besides wifi. Hope this problem can be solved soon.
Please tell us what you like and dislike about this area:
Nice and safe environment
Sometimes lacks restaurants and local shops
Please share one thing (or more) which you wish you had known before you moved in:
Pet friendly.
How has the building management responded to any problems or issues you have raised:
Basically next business day. And can get answers for each question.
Manager Response
Dear XP,
Thank you so much for taking the time to leave a review.
We are so happy to hear that you enjoy the design of 8 Water Street and that you have found our BringMe Box parcel system helpful. Our dedicated on-site team will be so grateful for your positive feedback. If there is anything else we can do to help, please let us know.
Thanks.
Team Vertus
The building is great, the concierge team are fantastic.
The building is great, the concierge team are fantastic. Lisa, Heidi and Tom are great, always extremely helpful and friendly. They make the days working from downstairs in the shared workspace that little bit better. The cleaners are always helpful and friendly too and do a great job of keeping the place immaculate.
Please tell us what you like and dislike about this area:
Very good place to live, very clean and safe. Great transport links and everything you need is on your doorstep
Please share one thing (or more) which you wish you had known before you moved in:
I never had any concerns or required further information prior to moving in. Everything was detailed at the start.
How has the building management responded to any problems or issues you have raised:
There haven’t been any issues so far that have required building management.
Manager Response
Dear Lee,
Thank you so much for your fantastic review.
We are so pleased to hear you are enjoying the location of 8 Water Street. At Vertus we strive to deliver excellent customer service and our on-site team will be so grateful for your kind words.
Thank you for sharing your leasing experience with us.
Team Vertus
Great
The design is very impressive. Anything you could think of is available or nearby. Gym membership, rooftop access, lounges, and bookable private areas to relax and unwind with friends and family. The management are very helpful and are always one button away, ready to assist in any matter thinkable. Heidi especially was very helpful and always went out of her way to make sure I was comfortable.
Please tell us what you like and dislike about this area:
The only bad thing I can talk about is the service, but this issue is not only in this building. Rather, this problem occurs all around Canary Wharf. Otherwise, this apartment and the building itself is extremely well designed. Heidi at the desk is a delight to talk to, and she’s always going out of her way to make sure the tenants are enjoying their stay.
Please share one thing (or more) which you wish you had known before you moved in:
The service issue in the area. I wish I had known.
How has the building management responded to any problems or issues you have raised:
Very swiftly. They helped with anything I needed and always made sure I was comfortable.
Manager Response
Dear Abood,
Thank you so much for taking the time to leave such a lovely review.
We’re so pleased to hear you are enjoying the building design and the local amenities the Canary Wharf Estate has to offer.
Thank you so much for the wonderful feedback on our on-site team and for sharing your leasing experience with us.
Team Vertus
Wonderful modern apartment near central London
The internal management on site are quick to fix issues and are very prompt however it did take long to get my contract which wasnt ideal. However as i moved in the team have been amazing with onboarding. It feels like a hotel. The interiors are superb and will highly recommend this building. I also love the free 1 year third space membership
Please tell us what you like and dislike about this area:
Love the Amazon fresh sharing a wall with the building. Its just a 2 minute walk to the Montgomery street exit of the Canary Wharf Jubilee line, 5 minutes to Heron Quays, 5-10 minutes to Poplar Station. Its just so accessible. Wonderful scenery of the financial district from my balcony.
Please share one thing (or more) which you wish you had known before you moved in:
Not much really as it was everything described.
How has the building management responded to any problems or issues you have raised:
Yes they have really quickly.
I love how we can communicate with concierge from our apartment using the intercom
Manager Response
Dear Halima,
Thank you so much for your review, it is lovely to hear you are enjoying the service and communication with the on-site team and the proximity of 8 Water Street to the local amenities.
At Vertus we strive to exceed our resident’s expectations and deliver the highest levels of customer service and your feedback is much apreciated.
Thanks.
Team Vertus
8 water street- amazing development
Building facilities really good. Great amenities all around and decor. Only thing I would say is that management isn’t the quickest with on boarding new tenants however after on boarding, everything is amazing
Please tell us what you like and dislike about this area:
Very convenient, an Amazon fresh downstairs. Extremely close to transport and stores. Lovely area and very clean
Please share one thing (or more) which you wish you had known before you moved in:
Nothing actually
How has the building management responded to any problems or issues you have raised:
They respond really quickly to all issues brought up
Manager Response
Dear Tomi,
Thank you so much for taking the time to leave us a review.
We are so pleased you are enjoying the amenities of 8 Water Street and the local Canary Wharf Estate.
Thank you for sharing your Leasing experience with us.
Team Vertus
Team Vertus – Top tier!
Overall the 8 water street development is superb with great facilities and property management. It’s a great place to live, security is fantastic, staff are friendly, polite & extremely accommodating. I have been thoroughly enjoying my stay thus far!
Please tell us what you like and dislike about this area:
Good – great amenities & great location however there is very few whole foods, holistic and worldwide food stores
Bad – no access to kids area at Newfoundland and there is no parking available
Please share one thing (or more) which you wish you had known before you moved in:
The staff are very thorough at giving a full insight into the overall development at the viewing and are always available for any follow up questions you may have
How has the building management responded to any problems or issues you have raised:
Very accommodating to any requests I’ve had and have provided same day service within an hour
Manager Response
Dear Alicia,
Thank you for your wonderful review. We are delighted to hear that you love the facilities and are enjoying the location of 8 Water Street. At Vertus, customer service is our top priority and our dedicated on-site team will be so happy to hear your fantastic feedback. If there is anything else we can do to help, please let us know.
It’s worth the commute!!
Everything is very well designed.
Free coffee and tea for residents, large lounge area, friendly concierge, big roof top!
No gym/swimming pool but compensated with membership at third space – fantastic!
Everything is fresh and new so you don’t have to hide the ugly pillows.
Please tell us what you like and dislike about this area:
Pros
– Jubilee line 3 min away from building
– secured area 24/7
– fantastic bin system for residents
– everything (at Canary Wharf) within walking distance
Cons
– construction noise
– no shops (fashion etc) on streets only underground.
Please share one thing (or more) which you wish you had known before you moved in:
Safest area in London to live! 24/7 security, Amazon fresh
How has the building management responded to any problems or issues you have raised:
Yes, they responded within 1-2 working days depending on the issue.
Manager Response
Thank you very much for taking the time to leave a review, we really appreciate hearing your feedback. We are so pleased to hear that you love the design and the roof terrace and that you are enjoying the complimentary Third Space membership. If there is anything else we can do to help, please let us know.
Resident photos
Facilities
24 Hours
Balcony
Bike Parking
Concierge
Garden
Communal Gardens
Laundry Facilities
Lounge
Onsite Maintenance
Parcel Lockers
Pet Friendly
Private Dining
Resident Events
Roof Terrace
WiFi Included
