About Urban Splash

Please tell us what you like and dislike about this area:

Area is hartcliffe which is notorious in Bristol for being rough – lives up to its name most of the time. Reasonably Good transport to Bristol city centre but not really anywhere else.

Please share one thing (or more) which you wish you had known before you moved in:

Terrible neighbours. Rough area. Everything is always breaking as cheaply built.

If there is one thing you would change about your flat or property what would it be:

The design of the building – when we moved into lakeshore the other building wasn’t built yet – we didn’t realise the lack of privacy the new building opposite would bring to our daily lives.

I am yet to report the issues with our apartment due to the current situation, for example we have plug sockets not properly fitted to the walls, the tiles in the bathroom are grouted in very poorly and the paint job throughout the apartment is extremely poor (you have see streaks when looking at it from a certain angle).

The location of a lot of the plug sockets are also not in ideal locations, for example all the plugs in the kitchen are in one place and therefore its extremely hard to have appliances out, without them being in the way of each other. The aerial sockets in the bedrooms are also not in the correct locations for the way the room is designed.

The community at lakeshore/copper is excellent, they are so friendly and there is always someone able to give advice and help each other out.

The apartments would be excellent if only there was more effort put into the finishing touches of the apartments, with regards to the issues I mentioned above.

Please tell us what you like and dislike about this area:

Excellent location as it is right next to a retail park which has lots of shops – can basically get anything you need there! Great transport links to the city centre, airport and train stations.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would have known how difficult it is to sort out the utility bills. Have been in copper for three months now and yet to receive an electricity or water bill.

If there is one thing you would change about your flat or property what would it be:

I would change the design of the apartment, for example the location of plugs and have more storage space as it is extremely limited.

Please tell us what you like and dislike about this area:

About 20 minutes out of town by bike, but plenty of buses, and easy access to the ring road and out of town to the motorways.
Right next door to a retail park, includes M&S Food Hall, pus a Boots and a B&Q. An Aldi has just opened across the road from the park. Nearest cash point and Post Office are a Farmer’s Walk away though.
Quite near Hartcliffe, which hasn’t got the best of reputations

All in all though, very convenient location in ten acres of serene, private green space.

Please share one thing (or more) which you wish you had known before you moved in:

The service charge has come down significantly over the last couple of years and residents need to keep the pressure on RMG to continue that process.

If you don’t already, get to appreciate the wildlife. It’s on your doorstep and a constant source of wonder and delight.

If there is one thing you would change about your flat or property what would it be:

I wouldn’t change anything about the apartment itself, i love it. But the management of the site needs to be improved. The Building Manager tries his best and the security staff are responsive enough but so many issues seem to be kicked in to the long grass. I would like a member of the maintenance company to be on site say two days a week to deal with residents’ problems. And the security office should have a list of telephone numbers to deal immediately with emergencies.

4

Facilities

5

Design

5

Location

4

Value

3

Management

Please tell us what you like and dislike about this area:

I cannot fault New Islington area in general it’s a great place to live and It’s only a 10 minute walk into town or the Northern Quarter. The area is in constant new development and there are many things to do such a nice bars and shops and lovely walks a proud the marina and down the canal. I would especially recommend taking a nice long walk down the canal towards Ashton.

Please share one thing (or more) which you wish you had known before you moved in:

That the cladding was unsafe and that we would be held responsible for costs of fire wardens. Also that the communal boiler was not up to scratch and that we would also be held responsible for the cost of buying one that should have been installed in the first place. Also how hard it is to deal with RMG and get information and updates from. It really seems that RMG’s main concern is themselves and finding ways to get as much money from residents as possible.

If there is one thing you would change about your flat or property what would it be:

A Property maintenance company that is more trustworthy and the ability to change energy providers