Please tell us what you like and dislike about this area:

No problems with the area, accessible lines into the centre of London through DLR and Jubilee Line

Please share one thing (or more) which you wish you had known before you moved in:

Seemed like a good option at the time due to ease of commuting and nice location, but would have definitely opted against it after knowing how it felt to stay here for a long period.

How has the building management responded to any problems or issues you have raised:

The building have tried to put out correspondence regarding guidelines through email but have seen no action or mention of those not adhering to rules. As far as I am aware, the only thing that has been done regarding the music is that the individual has been told by security to turn it down. After complaining on. a few occasions, I would have expected a bit more

Please tell us what you like and dislike about this area:

The only thing that I dislike is how difficult it is to get an uber or any taxi on an event day, plus how very expensive it is to have a car park slot in the building. Plenty of shopping options in nearby LDO

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how difficult it is to get an uber or how busy it gets when there’s an event at the stadium.

5

Facilities

5

Design

4

Location

5

Value

5

Management

1. Repairs and maintenance – during the first few months of my tenancy, the shower mixer broke leaving me without hot water. I promptly informed the property manager of this issue and a plumber came out soon after that. He agreed the mixer was broken and needed replacing, however a second plumber came out and advised nothing was broken. I was left without hot water for months with several plumbers coming in and out of the apartment. On one occasion they even left my front door unlocked after completing their work! The whole shower unit was eventually replaced and one plumber even described the materials used as “cheap”.
2. There were several times were the whole building was left without hot water due to an issue with plant room boilers and on one occasion we were informed this wouldn’t be resolved for days due to the bank holiday.
3. The property manager is slow to respond to emails, and sometimes just doesn’t reply at all.
4. There is an automated postal box for tenants to collect large deliveries. This stopped working on two occasions which meant tenants were unable to retrieve parcels for about a week.
5. Basement parking is available for £25 a month and parking spots are allocated to each spot. The spot I was allocated has a massive structural concrete pillar, which makes the spot impossible to use. I was advised to find another spot to use which is fine but also means there is a chance I may be parking in someone else’s spot.
Although the apartment itself is very nice, I wouldn’t recommend the property given these problems.

Please tell us what you like and dislike about this area:

Area is generally good, close to the town centre with plenty of shops around. It’s a short walk to the train station with plenty of other transport links nearby. There is also basement parking available for an extra £25 a month.

Please share one thing (or more) which you wish you had known before you moved in:

Similar to comments made above – repairs take far too long

How has the building management responded to any problems or issues you have raised:

Generally slow to respond, although does acknowledge issues raised

3

Facilities

4

Design

4

Location

1

Value

2

Management

Would love to move out but can’t leave unless someone takes over the contract for this room, with damaged walls and stained mattress.

Has events most nights of varying quality, but usually with free booze, so here is where I make my rent back and probably drink myself to death to escape.

Please tell us what you like and dislike about this area:

Knew it would be & pricey, didnt expect dirty, damaged & unsafe. Rife with thieves, staff don’t care. No parking anywhere (even to move in), 1 ok but fairly expensive corner shop. 1 restaurant which is not part of business. You have to are a 5 min walk around the back of the building to take out your rubbish.

Please share one thing (or more) which you wish you had known before you moved in:

When you tour they set people up to say hi and be friendly. It’s not like that. Some people are ok, but you’ll probably only ever see the same 15 at anything. The show room is nothing like the room you’ll be given.

How has the building management responded to any problems or issues you have raised:

Took 1 month and threats of legal action to be moved to a slightly better room, my stuff got stolen from the laundry room and they refuse to view the cctv, let me view it or take any action at all. If you ask anything at the desk they say to send an email, if you email you get ignored or fobbed off. Total shambles