The Locks, WV1

Please tell us about the good and bad aspects of living in your local area:

Decent place to live but the apartment felt small eventually. Open plan flat feels like a studio with only a closed off bedroom. If your flat is on the back side, you will hear ambulances and cars all day until 10pm. Once the property management told me my rent will be £1k for the 1 bedroom after my tenancy renewal I decided to move out. It's not worth paying £1k in rent for such a small 1 bedroom apartment. Parking is good with an additional parking fee. I felt it got worst when Rise Homes took over. It was easier when Verv Life was managing the flats. Courtney did everything much better in terms of paperwork and responses. Steve is good when logging in maintenance work.

How has the building management responded to any problems or issues you have raised:

Okay but they are delayed in responses so 3/10 rating

Please share one thing (or more) which you wish you had known before you moved in:

Log any issues you see in the flat before you agree to let. Do a viewing even if the tenant is living there.

Please tell us about the good and bad aspects of living in your local area:

Close to Sainsbury’s and other food spots, post office places so easier access to get what you need sometimes

How has the building management responded to any problems or issues you have raised:

Property manager takes ages to respond to your enquiry

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that how much sleep I was about to loose

Please tell us about the good and bad aspects of living in your local area:

A sense of belonging, neighbors looking out for each other, and local events that bring people together. Easy access to shops, schools, healthcare, and public transport. Park nearby where you can relax and exercise.

How has the building management responded to any problems or issues you have raised:

Yes - regarding hot water issue last month Also prompt fixes around the communal area such as foots and lifts, always kept clean and tidy.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving into The Locks is that while the facilities and location are excellent, the recycling system isn’t as well-organised as I expected. It would have been helpful to know in advance that recycling collections are limited, so I could plan around it.

Please tell us about the good and bad aspects of living in your local area:

Great location in city centre.Sainsburys literally over the road,good selection of local pubs,bars & restaurants within walking distance. Easy to get an Uber if required. Secure underground parking for an additional nominal fee.

How has the building management responded to any problems or issues you have raised:

Always found Courtney & Steve to be approachable,friendly & professional.

Please share one thing (or more) which you wish you had known before you moved in:

Bills really economical. Never had any issues with appliances. There can be traffic noise...but to be expected in city centre on the ring road!

Please tell us about the good and bad aspects of living in your local area:

Good location, close to all a lot of useful shops. Sainsbury’s, city centre mall, post office, banks.

How has the building management responded to any problems or issues you have raised:

Most the time responds, but sometimes she doesn’t respond to emails at all.

Please share one thing (or more) which you wish you had known before you moved in:

Boiler would intermittently stop working No recycling Smart electric metre doesn’t work