Manager response

Dear Mark, Thank you for taking the time to share your experience and for your kind words about our team. We're delighted to hear that The Collective's facilities, convenience, and on-site maintenance services have contributed positively to your stay. It's especially wonderful to know that Maria and Nicole, along with the wider reception team, have made such a meaningful impact on your experience. Providing a warm welcome, helpful support, and building genuine connections with residents is at the heart of what we strive to do, and we will be sure to pass on your lovely feedback to them. We're also pleased that our location has made your daily commute easy and convenient. While we appreciate that the ongoing road works in the area can be frustrating at times, we're grateful for your understanding as the neighbourhood continues to develop. It's great to hear that our management and reception teams have been responsive whenever you've needed assistance and that they have been proactive in following up on any requests. Thank you again for your recommendation and for being part of our community. We truly appreciate your feedback and look forward to continuing to make your experience at The Collective a positive one. Kind regards, The Collective Team

Manager response

Dear Roba , Thank you so much for taking the time to share your experience with us. We're delighted to hear that you're enjoying the facilities, particularly the gym and sauna, and that the building's design, amenities, and workspaces have contributed positively to your stay. It's also wonderful to know that our team has been responsive and efficient in addressing any issues you've encountered. Providing a comfortable and well-managed living environment is always our goal. A special thank you for recognising Maria, Nicole, and Laz. We will be sure to share your kind words with them. They work hard to create a welcoming and supportive community, and we're thrilled to hear they have made such a positive impact on your experience. Thank you again for your recommendation and for being a valued member of our community. We look forward to continuing to make your stay an enjoyable one.

Manager response

Dear Anuj, Thank you for taking the time to share your feedback and for being a valued member of The Collective community for the past 3.5 years. We are delighted to hear your recognition of Hanife and the housekeeping team. Maintaining a clean, welcoming environment for our residents is a top priority, and it's wonderful to know that their consistency and dedication have made such a positive impact on your experience. We will be sure to pass along your kind words and congratulations to Hanife and her team. We also appreciate your comments about the local area. While the ongoing HS2 works and limited nearby retail options can present some challenges, we're pleased that you recognise these as temporary changes, and we look forward to seeing the neighbourhood continue to develop in the future. Thank you as well for your honest feedback regarding room size. Resident feedback helps us understand where we can continue to improve the overall living experience. It's great to hear that our team has been able to respond quickly and effectively whenever you've needed assistance and that you've found the repair portal easy to use. Thank you again for your continued support and for recommending The Collective. We truly appreciate having you as part of our community and look forward to making your experience even better in the years ahead. Kind regards, The Collective Team

Manager response

Dear Chloe, Thank you so much for taking the time to share your experience and for your kind words about our team. We're delighted to hear that your stay at The Collective has been a positive one and that our reception, housekeeping, and management teams have helped make it feel like home. We will be sure to pass on your special mention to Hanife and Dorina, who will be thrilled to receive your recognition. We're also pleased that you enjoy the convenience of the on-site gym and our excellent transport connections, which make it easy to explore the surrounding neighbourhoods and wider London. We appreciate your constructive feedback regarding room storage and the furniture in some of our communal spaces. Comments like yours help us identify areas where we can improve the resident experience, and we will share your suggestions with the relevant teams for review. It's especially wonderful to hear that you've been able to build meaningful friendships and connections within the community. Creating opportunities for residents to meet like-minded people is a big part of what makes The Collective unique. Thank you again for your recommendation and for your valuable feedback. We're delighted to have you as part of our community and look forward to continuing to make your experience a great one. Best regards, The Collective Team

Manager response

Dear Mature Tenant , Thank you for taking the time to share your feedback and for your kind comments about Hanife and her team. We are delighted to hear that their hard work, attention to detail, and commitment to residents have made a positive impact on your experience. We appreciate your comments regarding the sauna and understand the frustration caused by the technical issues it has experienced. While there have been some challenges, our maintenance team has worked proactively to resolve faults as quickly as possible and minimise disruption to residents. We also take your feedback regarding the laundry facilities seriously. We are sorry to hear about your experience with the irons and appreciate you bringing this to our attention. Feedback like this helps us identify areas where we can improve the service we provide. Regarding entertainment events, we are proud to offer a busy and varied community programme, with events taking place every day of the week. We continually review our events calendar to ensure there is something for everyone and encourage residents to keep an eye on upcoming activities and opportunities to get involved. Finally, we are pleased to hear that our team has been responsive and approachable when addressing any issues you have raised. Creating a welcoming and supportive community is extremely important to us, and we value all resident feedback as it helps us continue to improve. Thank you again for your review and for being part of our community.