In terms of building management, the staff are great. They are extremely helpful and fix all my problems within a very short amount of time. We have a receptionist that takes all of our parcels, so we never miss one!

The library is my favourite facility in The Collective Old Oak, this is because it is quite and allows me to work undisturbed. My room is quite small and my desk chair is uncomfortable, so I find it harder to work in there. I also really enjoy the activities they put on every day, it’s always something different and it’s a great opportunity to spend your spare time doing something worthwhile. I particularly like the movie nights, yoga lessons, meditation sessions and art activities. The development has such a rich and thriving community, I stop and speak to all the other residents when I see them, they are all so friendly.

Although my room is quite small (it does kind of remind me of a hotel room), it has plenty of storage space – I especially make use of the under the bed storage. Also, I like that we can stick things on the walls and really make our rooms feel like home. I even have plants in the bathroom!

Please tell us what you like and dislike about this area:

The accommodation is easy to commute as it’s just 7-minute walk from the station, but it’s a bit quiet during the night-time. Also, there aren’t many grocery shops within a close proximity.

Please share one thing (or more) which you wish you had known before you moved in:

That there are activities and events every single day!

How has the building management responded to any problems or issues you have raised:

the staffs are very nice and helpful. they also provide quick response to our problems. the building have staff for 24hours where you don’t need to worry if there is no help during your stay!

Please tell us what you like and dislike about this area:

Big Sainsbury’s is very close which is convenient. It’s very close to the city centre with a variety of shops and restaurants. The neighbourhood is safe although the empty building in front of the facility may look scary. There have never been any incidents near or at the Locks. There is a private parking and a place to leave bicycles, and a public parking at the front as well. There is also a place to charge electric cars just in front of the building. The big flaw of the localisation is the proximity to the busy ring road. Even though my apartment is on the other side of the road, it still is loud when the windows are open. And, unfortunately, in the middle of the night, especially during the weekend, some people speed on the road and sometimes on the parking and it’s very loud.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known how to access the underground car park earlier and that in order to get a fob a person has to pay additionally (thought it was coverem by rent).

How has the building management responded to any problems or issues you have raised:

They have always been helpful and quick to answer any questions or raised concerns.

Please tell us what you like and dislike about this area:

It’s been a year since I moved here, and it’s a great location to live. I’ve never had a problem here. The area is great and provides access to practically everything you could possibly need.

Please share one thing (or more) which you wish you had known before you moved in:

I had no negative experiences while I was here, so I don’t think I can provide any more comments on it.

How has the building management responded to any problems or issues you have raised:

After moving in the main issue that we faced were with boilers, and the issues happened during the winters.

Please tell us what you like and dislike about this area:

No problems with the area, accessible lines into the centre of London through DLR and Jubilee Line

Please share one thing (or more) which you wish you had known before you moved in:

Seemed like a good option at the time due to ease of commuting and nice location, but would have definitely opted against it after knowing how it felt to stay here for a long period.

How has the building management responded to any problems or issues you have raised:

The building have tried to put out correspondence regarding guidelines through email but have seen no action or mention of those not adhering to rules. As far as I am aware, the only thing that has been done regarding the music is that the individual has been told by security to turn it down. After complaining on. a few occasions, I would have expected a bit more