The Collective Old Oak, NW10

Manager response

Dear Mark, Thank you for taking the time to share your experience and for your kind words about our team. We're delighted to hear that The Collective's facilities, convenience, and on-site maintenance services have contributed positively to your stay. It's especially wonderful to know that Maria and Nicole, along with the wider reception team, have made such a meaningful impact on your experience. Providing a warm welcome, helpful support, and building genuine connections with residents is at the heart of what we strive to do, and we will be sure to pass on your lovely feedback to them. We're also pleased that our location has made your daily commute easy and convenient. While we appreciate that the ongoing road works in the area can be frustrating at times, we're grateful for your understanding as the neighbourhood continues to develop. It's great to hear that our management and reception teams have been responsive whenever you've needed assistance and that they have been proactive in following up on any requests. Thank you again for your recommendation and for being part of our community. We truly appreciate your feedback and look forward to continuing to make your experience at The Collective a positive one. Kind regards, The Collective Team

Manager response

Dear Roba , Thank you so much for taking the time to share your experience with us. We're delighted to hear that you're enjoying the facilities, particularly the gym and sauna, and that the building's design, amenities, and workspaces have contributed positively to your stay. It's also wonderful to know that our team has been responsive and efficient in addressing any issues you've encountered. Providing a comfortable and well-managed living environment is always our goal. A special thank you for recognising Maria, Nicole, and Laz. We will be sure to share your kind words with them. They work hard to create a welcoming and supportive community, and we're thrilled to hear they have made such a positive impact on your experience. Thank you again for your recommendation and for being a valued member of our community. We look forward to continuing to make your stay an enjoyable one.

Manager response

Dear Anuj, Thank you for taking the time to share your feedback and for being a valued member of The Collective community for the past 3.5 years. We are delighted to hear your recognition of Hanife and the housekeeping team. Maintaining a clean, welcoming environment for our residents is a top priority, and it's wonderful to know that their consistency and dedication have made such a positive impact on your experience. We will be sure to pass along your kind words and congratulations to Hanife and her team. We also appreciate your comments about the local area. While the ongoing HS2 works and limited nearby retail options can present some challenges, we're pleased that you recognise these as temporary changes, and we look forward to seeing the neighbourhood continue to develop in the future. Thank you as well for your honest feedback regarding room size. Resident feedback helps us understand where we can continue to improve the overall living experience. It's great to hear that our team has been able to respond quickly and effectively whenever you've needed assistance and that you've found the repair portal easy to use. Thank you again for your continued support and for recommending The Collective. We truly appreciate having you as part of our community and look forward to making your experience even better in the years ahead. Kind regards, The Collective Team