A guide to living in West Midlands

Please tell us about the good and bad aspects of living in your local area:

I have lived here for three years and overall, I have enjoyed living in the area. There is good convenience in terms of location, and I haven’t had any major concerns with the local area itself.

How has the building management responded to any problems or issues you have raised:

I have had some issues with the toilets and maintenance during my time here, but after I submitted a complaint, the matter was resolved immediately. Charlotte has also been consistently lovely, approachable and helpful whenever I have needed assistance. She is always my go-to person when I need something, and I really appreciate her willingness to help and the difference she makes to my experience of living here. She is a real asset to the building team. I have met a few other agents too that had left, all amazing

Please share one thing (or more) which you wish you had known before you moved in:

Honestly, I don’t have anything specific I wish I had known before moving in. Overall, it has been a good experience living here.

Please tell us about the good and bad aspects of living in your local area:

The area is lovely and peaceful, and the heating is readily available. Transport links are better than you could imagine, with the tram stop just a two-minute walk away, making it very convenient to get around.

How has the building management responded to any problems or issues you have raised:

The building management team is professional and helpful. I would especially like to thank Kyron for his excellent communication, practical support throughout the apartment selection process, and friendly and respectful manner. Meeting him in person confirmed what a great personality he has. He made the whole experience smooth and welcoming.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how welcoming the community is and how many activities are organised for residents. The dedicated residents’ app also makes communication easy and helps you stay informed about events and building updates. Overall, it is a great place to live.

Please tell us about the good and bad aspects of living in your local area:

It’s super conveniently located it’s close to loads of shops and to town. The street is relatively quiet however there isn’t much parking within the building we’ve been waiting a few months to get a space and still haven’t and the free on street parking is limited and constantly occupied. The bin collections are pretty constant and rarely have issues with those. Everyone’s quite lovely in terms of other neighbours and staff and we have no complaints with people within the building however sometimes they smoke outside the building meaning the smoke can get into the flats but that’s human I guess. The open spaces are well maintained and stocked.

How has the building management responded to any problems or issues you have raised:

Yeah they’ve responded really quickly and tend to send someone around really quickly and reply to queries in person and via the form really quick

Please share one thing (or more) which you wish you had known before you moved in:

The events are super cool but maybe like a broadcast/email could help? And the parking situation upfront would have been better and easier to manage expectations

Please tell us about the good and bad aspects of living in your local area:

Overall, I have had a good experience living here. The location is excellent, the reception team is very responsive, and the facilities are well maintained. In general, the apartment offers a comfortable and convenient living experience. The main downside is the amount of renovation work over the past two years. I understand that these works are intended to improve the building and provide a better experience for residents, but the progress has been very slow. For example, work on one side of the building seemed to take almost a year to complete, while the other side may take another year. The overall renovation period is simply too long, and the ongoing works have repeatedly affected residents’ rest and daily life. The same applies to the car park. I understand that these issues take time to resolve, but I would simply suggest improving the efficiency of the renovation works and shortening the overall project timeline where possible. That would make a significant difference to residents’ experience.

How has the building management responded to any problems or issues you have raised:

The building management has generally responded quickly whenever I have raised an issue. The reception team is helpful and easy to contact, and most day-to-day problems are handled promptly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known more about the scale and duration of the ongoing renovation works before moving in. The building itself is very convenient and well equipped, but some of the works have taken quite a long time and can occasionally affect daily life. It is worth checking the latest renovation and car park arrangements before moving in.

Please tell us about the good and bad aspects of living in your local area:

The location is very convenient, with an Aldi supermarket less than 100 metres away. It takes around 30 minutes to walk to the University of Birmingham, and the walk is peaceful and scenic. The area around the building is also relatively quiet, making it a pleasant place to live. Although I have only recently moved here, my first impressions have been very positive.

How has the building management responded to any problems or issues you have raised:

The management team has been very approachable and helpful. Matthew has been particularly attentive and proactive. He helped me replace the battery in my front door lock and has always been happy to help with everyday questions and practical matters. I really appreciate how friendly and willing to help he has been, especially as I have only recently moved in.

Please share one thing (or more) which you wish you had known before you moved in:

I'd recommend getting to know the on-site team when you first move in, as they're very approachable and happy to help. There are quite a few practical things to familiarise yourself with, such as where the bin room is. Having someone like Matthew to help with these little things has made settling in much easier than I expected.