A guide to living in West Midlands

Please tell us about the good and bad aspects of living in your local area:

The local area around The Mercian is very convenient and enjoyable to live in. There are many shops, restaurants, cafés and bars within walking distance, which makes daily life very easy. Public transport connections are excellent, with buses and tram stops nearby, and the city centre is easily accessible. Despite being in a lively location, the building itself feels well managed and secure. The street is generally clean and well maintained, and noise levels are reasonable for a city-centre development. I would also like to mention the helpful staff, especially Moses and Peter, who have been friendly and supportive, contributing positively to the overall living experience in this area.

How has the building management responded to any problems or issues you have raised:

The building management team has been responsive and helpful when questions or issues are raised. Communication is clear, and requests can be submitted easily through the system. Staff members follow up in a timely manner and make an effort to resolve matters efficiently, which gives confidence in the ongoing management of the building.

Please share one thing (or more) which you wish you had known before you moved in:

One thing worth knowing before moving in is that this is a well-organised, professionally managed city-centre development, so processes such as maintenance requests and building access are structured and system-based. It helps to familiarise yourself with the resident portal early on. The location is lively and convenient, which is great for daily life, while the building itself remains secure and well managed.

Please tell us about the good and bad aspects of living in your local area:

In general terms it matters that I don't have to go far for basics like restaurants and shops. Just a hop away and I get to the main shopping district.

How has the building management responded to any problems or issues you have raised:

The Moda app is a create way to communicate with the management and between residents themselves.

Please share one thing (or more) which you wish you had known before you moved in:

My floor is one of the quiet ones. I generally feel safe.

Please tell us about the good and bad aspects of living in your local area:

Transport links are excellent with buses, trams and New Street station nearby, so getting around Birmingham is easy. The area feels lively and central, but this can also be a downside as Broad Street gets very busy and noisy at night, especially on weekends.

How has the building management responded to any problems or issues you have raised:

Building management has been very responsive and professional, usually addressing any issues quickly and keeping communication clear throughout the process. The concierge team is also on hand to help with Peter and Moses on nights

Please share one thing (or more) which you wish you had known before you moved in:

area can get at weekends due to Broad Street nightlife

Please tell us about the good and bad aspects of living in your local area:

While most of the local areas are well kept some surrounding buildings are not well maintained. There are signs of homelessness.

How has the building management responded to any problems or issues you have raised:

Quick customer service is the top mark for Moda and of high quality

Please share one thing (or more) which you wish you had known before you moved in:

My homework paid off as the perfect location is what I was looking for.

Please tell us about the good and bad aspects of living in your local area:

The location is extremely central with plenty of places to eat, drink and shop nearby, so everything you need is within walking distance. Parking is limited and streets can get congested

How has the building management responded to any problems or issues you have raised:

Any issues raised have been handled efficiently, with the management team being easy to contact.

Please share one thing (or more) which you wish you had known before you moved in:

The views from this level is so nice and you can see the whole city