A guide to living in Warwickshire

Please tell us about the good and bad aspects of living in your local area:

I have lived in Houlton for five years and recently moved to my house on the pioners. The house has been maintained to a high standard with lots of energy saving features Houlton itself is a peaceful development to live on with two good schools and a local co op and cafe. Lynn the property manager is excellent very professional and knowledgeable. She also responds very quickly to any queries you have and a pleasure to deal with

How has the building management responded to any problems or issues you have raised:

Very professional and quickly sorted out the Problem of the front door lock not working properly and no plugs in the kitchen sinks to which Lynn and her team sorted out right away

Please share one thing (or more) which you wish you had known before you moved in:

Not really the house speaks for itself there is nothing really to add as I have mentioned things about house in other parts of the review

Please tell us about the good and bad aspects of living in your local area:

A routine inspection carried out with no areas of concern conveyed to me. 2 weeks later when the flat had not been occupied for some weeks, all personal items removed and thoroughly cleaned the final report when tenancy ceased listed problems related to items in the flat which were not new when I moved in and one would assume normal wear with usage. They have listed a small area of unpainted skirting board, however I think unlikely a tenant would remove the paint to expose bare wood. They itemised areas of dust which one would assume does collect as the cleaning had been undertaken a week before and the air system would generate a small amount of dust. They mentioned marks on a chair, however my photographs do not endorse their report and I personally checked all furniture for any stains. I will be pursuing these issues as it would appear that this company generally uses this tactic when residents finish their tenancy to generate additional income. Disappointing a company uses such methods. They did not mention the loose top over the toilet system which was reported to them when the toilet system did not work weeks prior to my departure, therefore demonstrating the selective nature of their report.

How has the building management responded to any problems or issues you have raised:

Slow to respond to repairs and not completed to a reasonable standard.

Please share one thing (or more) which you wish you had known before you moved in:

Take detailed photographs of everything and list every minor imperfection and ensure they sign that they have been noted as your final report will not be an accurate account.

Please tell us about the good and bad aspects of living in your local area:

Great neighbourhood. I live on the edge of the development, so it's very quiet and private. Short walk to the local shop too. Overall, a very peaceful environment.

How has the building management responded to any problems or issues you have raised:

Building management has always responded to issues promptly and professionally.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing comes to mind. All of my questions were answered before I moved here.

Please tell us about the good and bad aspects of living in your local area:

The location is peaceful and well designed. Green spaces and access to local shops is very convenient, plus a strategic location for travel with the M1/M6 nearby. No complaints yet.

How has the building management responded to any problems or issues you have raised:

I joined during a transition period among the management team. Because of this, my issues raised got caught up in the changes and were left unresolved for slightly longer than expected. However, Lynn was great and quickly raised the issues with maintenance and got everything sorted within a couple of weeks. Communication was good and she offered full transparency around the delay and reassurance of solutions/next steps. Considering how large this development is, I’m very pleased with her pace in getting everything sorted.

Please share one thing (or more) which you wish you had known before you moved in:

My only gripe is the phone signal/data on my road can be very poor.

Please tell us about the good and bad aspects of living in your local area:

The area is convenient with great transport links, local shops, supermarkets and restaurants nearby. It’s generally quiet, feels safe. Overall it’s been a great area to live in.

How has the building management responded to any problems or issues you have raised:

Any issues I raised were dealt with quickly and professionally. Communication was always clear and Lynn, the property manager, was especially helpful, responsive and supportive throughout my tenancy.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how smooth and well managed the development would be, as it definitely made the renting experience less stressful. The area is convenient, quiet and well connected, and the management team has massively improved since Lynn joined