The Pioneers, CV23

Please tell us about the good and bad aspects of living in your local area:

Overall, we really enjoy living in the local area. There are some good local shops and restaurants, and the streets are generally very clean and well maintained, with very little rubbish around. The neighbours are respectful and considerate, which makes it a pleasant place to live. There are plenty of nice open spaces and things to do with the family, as well as plenty of opportunities for taking the dogs out for walks. We also find the area to be very peaceful, with no noticeable traffic noise or anti-social behaviour, and overall it feels like a very safe and pleasant place to live. The main downside is that there isn’t a large local supermarket, so for a bigger food shop we have to travel into Rugby, which can be inconvenient at times. Other than that, we have found the area to be a very nice place to live.

How has the building management responded to any problems or issues you have raised:

The building management has always responded quickly and professionally to any problems or issues we have raised. They are approachable, helpful and take concerns seriously, with maintenance requests generally dealt with within 24 hours of being reported. Whenever contractors attend the property, they are respectful and considerate. They take their shoes off before entering, carry out the work efficiently and always leave the house clean and tidy once the work has been completed. Overall, we have been very impressed with the level of service and care provided.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in was that the property would already have electric car charging points installed and ready to use, which has been a great feature and very convenient. The one thing I would have liked to have known, or seen included, is an outdoor electrical socket. Having an external plug would be really useful for things such as garden equipment, cleaning the car or other outdoor jobs.

Please tell us about the good and bad aspects of living in your local area:

I have lived in Houlton for five years and recently moved to my house on the pioners. The house has been maintained to a high standard with lots of energy saving features Houlton itself is a peaceful development to live on with two good schools and a local co op and cafe. Lynn the property manager is excellent very professional and knowledgeable. She also responds very quickly to any queries you have and a pleasure to deal with

How has the building management responded to any problems or issues you have raised:

Very professional and quickly sorted out the Problem of the front door lock not working properly and no plugs in the kitchen sinks to which Lynn and her team sorted out right away

Please share one thing (or more) which you wish you had known before you moved in:

Not really the house speaks for itself there is nothing really to add as I have mentioned things about house in other parts of the review

Please tell us about the good and bad aspects of living in your local area:

Great neighbourhood. I live on the edge of the development, so it's very quiet and private. Short walk to the local shop too. Overall, a very peaceful environment.

How has the building management responded to any problems or issues you have raised:

Building management has always responded to issues promptly and professionally.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing comes to mind. All of my questions were answered before I moved here.

Please tell us about the good and bad aspects of living in your local area:

The location is peaceful and well designed. Green spaces and access to local shops is very convenient, plus a strategic location for travel with the M1/M6 nearby. No complaints yet.

How has the building management responded to any problems or issues you have raised:

I joined during a transition period among the management team. Because of this, my issues raised got caught up in the changes and were left unresolved for slightly longer than expected. However, Lynn was great and quickly raised the issues with maintenance and got everything sorted within a couple of weeks. Communication was good and she offered full transparency around the delay and reassurance of solutions/next steps. Considering how large this development is, I’m very pleased with her pace in getting everything sorted.

Please share one thing (or more) which you wish you had known before you moved in:

My only gripe is the phone signal/data on my road can be very poor.

Please tell us about the good and bad aspects of living in your local area:

The area is convenient with great transport links, local shops, supermarkets and restaurants nearby. It’s generally quiet, feels safe. Overall it’s been a great area to live in.

How has the building management responded to any problems or issues you have raised:

Any issues I raised were dealt with quickly and professionally. Communication was always clear and Lynn, the property manager, was especially helpful, responsive and supportive throughout my tenancy.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how smooth and well managed the development would be, as it definitely made the renting experience less stressful. The area is convenient, quiet and well connected, and the management team has massively improved since Lynn joined