Please tell us about the good and bad aspects of living in your local area:

Great location, close enough to everything but also a perfect community developing . Local Tesco due to open great to have on the doorstep. Buses running through now. Walking distance to bigger supermarkets.

How has the building management responded to any problems or issues you have raised:

Natalie is amazing! Responds in a timely manner and nothing is ever too much trouble.

Please share one thing (or more) which you wish you had known before you moved in:

Been shown how to use heating system and alarm system as is quite complicated.

Please tell us about the good and bad aspects of living in your local area:

Merchants Yard is in a fantastic location in Ipswich - 2 minutes to the Railway Station, meaning that you can reach London, Norwich and Cambridge in an hour. The town centre is 5 minutes walk away and the majority of local buses stop just outside the estate. Despite being so central, the development is very quiet and also offers great access to the riverside walk and the quays.

How has the building management responded to any problems or issues you have raised:

Logging issues via the app is very simple and any minor maintenance issues have been remedied very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

There is very little parking for visitors within the estate - this is due to the close proximity to the railway station. This is not an issue as there is ample public parking close to the estate.

Please tell us about the good and bad aspects of living in your local area:

We have found Spinningfields and Braintree as a whole to have a useful range of shops and services within easy reach. There are a couple of useful local convenience stores as well as larger supermarkets within easy reach. Braintree Village is great place for a bit of experience shopping providing you don’t mind putting the mortgage into arrears. We also like have a broad selection of restaurants on our doorstep as well as spontaneous visits to the cinema.

How has the building management responded to any problems or issues you have raised:

As above, Nicola was pretty quick off the mark to. remedy a couple of urgent issues. She comes across as a problem solver and a pretty tenacious but diplomatic character. Glad she’s on our side. She really seems to care.

Please share one thing (or more) which you wish you had known before you moved in:

That ‘estates’ can be blissfully quiet! Everyone is respectful around each other, stop to chat, smile and say hello!

Please tell us about the good and bad aspects of living in your local area:

Living in Houlton has been a very positive experience overall. The area is peaceful, family-friendly, and feels exceptionally safe. There are plenty of green open spaces, such as parks and walking paths, which are perfect for children and outdoor activities. The community is warm and supportive, and neighbours are generally polite and considerate. Shops and supermarkets are a short drive away, and transport access to Rugby town centre is convenient. Bin collections are always on schedule, and the environment is kept very clean. Parking is easy and there is very little noise at night. I have personally never experienced anti-social behaviour in the area. Overall, Houlton is a wonderful neighbourhood for families, with a comfortable and peaceful living environment.

How has the building management responded to any problems or issues you have raised:

Building management responded quickly and professionally to every issue I reported. Aydin and Ora always ensured that repairs, checks, and follow-ups were handled without delay. Their timely communication and willingness to help made every problem easy to resolve. They were always responsive, caring, and efficient. Their professionalism and kindness are the main reasons my stay was so positive.

Please share one thing (or more) which you wish you had known before you moved in:

wish I had known earlier how supportive and responsive the management team was — especially Aydin and Ora. It would have made me feel even more confident when moving in.

Please tell us about the good and bad aspects of living in your local area:

Is a brand new area, great acess to schools and motorway, fab for families and for couples who want to start a family

How has the building management responded to any problems or issues you have raised:

Natalie is amazing , no time is too late for a call or to reply an email

Please share one thing (or more) which you wish you had known before you moved in:

About the mobile connection, is bad but will improve in the future