Please tell us about the good and bad aspects of living in your local area:

I feel that the area needs developing in terms of local amenities like shops, restaurants etc. The phone service also needs to be sorted as there is none due to it being a new development. Other than that, I am thoroughly enjoying my new home.

How has the building management responded to any problems or issues you have raised:

Yes, Mustafa has been outstanding. I had an issue with my dishwasher and once I had raised this, he had this resolved the next day.

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked to have guidance on how to set up my heating and hot water on to a timer as the facilities here are completely new and I have no experience in using anything like this before.

Please tell us about the good and bad aspects of living in your local area:

The houses are newly built and really well maintained, with any small issues sorted quickly and professionally. The area itself feels safe and is ideal for families, with plenty of open space for the kids to play and loads of parking. We’ve had a great experience overall and a lot of that is down to Ellie and the property management team being on top of everything.

How has the building management responded to any problems or issues you have raised:

A special mention to Ellie, our property manager, who has been fantastic. She’s responsive, easy to reach, and always ready to help. She actually listens, and more importantly, acts fast. Because these are newly built homes, she and the team regularly check in and often spot and fix issues before we even notice them. Genuinely professional and proactive.

Please share one thing (or more) which you wish you had known before you moved in:

When we moved in, we were only the second family in the development, and it’s been amazing to watch the community grow around us. It’s full of family-friendly people, and we’ve built some really meaningful friendships here. That sense of community has been one of the most rewarding parts of living in this area.

Please tell us about the good and bad aspects of living in your local area:

The estate is close to the Westcroft retail park which has a good array of shopping and dining options.

Please share one thing (or more) which you wish you had known before you moved in:

It's still being built and there is lots of building activity going on, although they are very considerate.

What is the best feature of your home:

This house is very energy efficient and keeps warm easily.

Please tell us about the good and bad aspects of living in your local area:

The range of shops in the area is quite limited. At the moment, we only have a Co-op, which tends to be expensive. It would be great to have an additional store, like a Tesco Express, to provide more affordable options. I don’t have any issues with traffic noise currently. However, I do have some concerns about the potential increase in traffic once the new houses at the bottom of the road are completed and Southern Cross is opened all the way through. I really love the location of my home, and the neighbors are very friendly — it’s a lovely community. I’ve had no problems with parking. Bin collections haven’t been great in the past, but they are improving.

How has the building management responded to any problems or issues you have raised:

The management have addressed my issues, however I am still waiting on a few responses.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known more about using Allsop as a landlord, as the process seemed slightly different from the standard rental experience. There was no holding deposit or contract provided until around 4–5 days before I received the keys, which felt quite last-minute and uncertain. As someone who had never rented before, this may partly be due to my own lack of knowledge about the rental market. However, clearer communication and earlier documentation would have helped ease the process and set expectations better.

Please tell us about the good and bad aspects of living in your local area:

I only have good things to say about my area. We're surrounded by beautiful parks and lakes, the neighbors are great, and there are facilities for everyone, including play areas for kids. I couldn’t ask for more. Even the construction workers are friendly!

How has the building management responded to any problems or issues you have raised:

The building management has been fast and reliable whenever we've raised any issues. They respond promptly and ensure everything is resolved efficiently, which gives us great peace of mind.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about University Park earlier, it took me a month to discover it! It’s such an amazing place to relax and enjoy nature. I definitely would have started going there from our first week if I had known about it sooner.