About Swan Housing Group

Please tell us what you like and dislike about this area:

The flat is really well located and people are very friendly around here. there’s a markets, shops and 3 stations less than 10 minute walk away. Hard to find parking around the Bow area which is a bummer.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i knew about the lack of activities, they recently stopped doing community events recently

If there is one thing you would change about your flat or property what would it be:

wish the kitchen and living room was a big as before the refurbishment

Please tell us what you like and dislike about this area:

Good for shopping and the train station.

Please share one thing (or more) which you wish you had known before you moved in:

How difficult parking would be

What is the best feature of your home:

The flat is modern and well insulated which means that it is very quiet.

Please tell us what you like and dislike about this area:

Close to shops and amenities. Walking distance to train station.
Parking is appalling.

Please share one thing (or more) which you wish you had known before you moved in:

I was told there was visitor parking. This was a lie. I was not offered the opportunity to purchase a parking space despite being one of the very first buyers.

How has the building management responded to any problems or issues you have raised:

Have never responded to first contact. Have had to chase continuously. Have failed to respond at all on at least one occasion. Unsatisfactory answers the rest of the time. Slow and unhelpful.

As an example, many of us have had no tv aerial reception for over 2 months. There is no COVID to blame for excessively long delays. Some of my neighbours have had issues with shower drainage and that has gone on for over 1 year!!!

Please tell us what you like and dislike about this area:

I have lived here for 3 years now. I REALLY REALLY like it. There are a few niggles caused mostly by (some) tenants who have no respect for others nor for their environment. The biggest issue is dumping of rubbish – 90% of which is due to sheer laziness. We have an underground disposal system and the piling of rubbish is due to (some) tenants not putting their rubbish INSIDE the bins. Instead they just dump it at the side. Others follow suit and within around 6 hours, the complex looks like a waste tip.

The good points are: fantastic location – Canary Wharf is exactly 1 kilometre from the door; the DLR station is downstairs as well as bus 15 terminal. Other bus routes are in Poplar High Street which is 300 metres away giving access to Tesco and Nest (more deli style) for food shopping.

Also there is a fabulous DIY store with good old-fashioned tradespeople who give honest advice and sell everything one would need for small scale home repairs. Across the road on the other side, if you ignore the hideous eyesore Council building in Robin Hood Lane, there is a small hub with a restaurant, coffee shops, ice cream parlour and a Simply Fresh store. Within walking distance across the main roads are the Ibis Hotel and even a Radisson Blu. It’s a great place to live without a car too and this development is a car-free zone The bad points are probably similar to many parts of London, i.e. a bit of ASB but it is not excessive.

We do have private and Council security patrols. Car thefts seem to be very high near Robin Hood Lane. Tower Hamlets seem to have issues with regular collections of rubbish. Either their lorries are not working or they do not have sufficient staff (or both possibly).

Please share one thing (or more) which you wish you had known before you moved in:

I would not have known what a lovely view I have from my window. I would not have been able to get this from a typical viewing. The show home was well designed etc, but I would never have known what it would be like to have all this light. My plants love it!

How has the building management responded to any problems or issues you have raised:

Yes, they do respond, but in my opinion, not in a timely manner.