About David Wilson Homes

The plans for the development are excellent although most of it is still being worked on so it is difficult to judge until it is finished. We are very happy in our home and love all the open space. In our personal experience customer service could have been better, mainly due to the time and effort it took to have issues resolved. We feel we got value for money based on the facilities planned for the development and the quality of our home. Communication from the developer could be improved for existing homeowners in relation to ongoing development and the progress of community facilities. For example I read about the opening of our community centre on the local news website, it would have been nice for residents to have been informed before.

The houses themselves have been well planned out, making good use of all space and maximising the living space inside.
The gardens are also bigger than you would expect for new build properties, and the roads are wide enough that you don’t feel that they’ve tried to squeeze as many houses into the space as possible.
The process of buying a property was simple, with the team being very helpful throughout. Unfortunately this changed as soon as we’d moved in, and we found ourselves having to continually chase the site manager for updates on our snagging list, a snagging list that was more than you’d expect for a David Wilson home, particularly because the prices start from about £30k more than the equivalent property a 5 minute walk away.
Things like a lack of screw caps on light switches and the connection to the areas sky TV dish left unconnected behind the house plate told us that there was a rush on all of these houses, with little to no quality assurance process. A neighbour even had a fully loaded kitchen cupboard fall off the wall because it hadn’t been put up with wall plugs.
Over time the development has improved drastically, the local centre is starting to see businesses move in and the units would likely be full if it weren’t for COVID-19, and very soon the new gymnastics centre will be built which will only add to the area.
Overall the area is great, it’s well laid out with plenty of green areas. The houses lacked finish to start, however most of not all of the initial issues should now be fixed.

Please tell us what you like and dislike about this area:

Housing has been planned well in that there are plenty of green areas and parks, with the sound from the motorway almost non existent. It is located in the catchment of good schools and is well located for commuting, being close to the motorway, coach station and railway.
There are a good selection of shops nearby and restaurants are located slightly further away, but still within walking distance.
There is not much to dislike about the area, the only frustrating thing is that many of the roads are yet to be finished, but this is to be expected with any new estates.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had looked into what I can and can’t raise with the management, and knew a bit more about what I should be looking for.

How has the building management responded to any problems or issues you have raised:

At the time (2015) we were in almost constant contact with the management, there were numerous issues around the house that needed rectifying and the management team weren’t particularly fast at responding.

3

Facilities

4

Design

5

Location

3

Value

2

Management

I like the design of this development, the flats are varied and so are the houses. It is spacious despite the fact there are loads of houses and flats in the area now. I like how it has a small park for the children and a scenic gravel path at the back of the development for dog walks, walking and running.

whilst this review is not a good one it is factual and truthful. i feel you will not use my review because unfortunately it isn’t a positive one . i have kept photos of problems in case i need them for future actions that maybe needed. public areas not as promised in show home documents. customer services are too slow always in meetings, away on hols or false promises given.value could have been better as so much money had to be spent post purchase.i paid an extra three thousand for a gold kitchen but the hob is the cheapest on the market and the sink only 100 each in Wickes even cheaper for you buying in such bulk. i have had a cheque to buy a new sink but feel compensation is due as i have had so many problems since moving from Amersham to this house. the point was to have a new home under guarantee as i get older with no work to do but it isn’t finished YET .garden took months due to drainage being needed.lifestyle is quite good but I could live the dream if outsides were up to promised style as per sales office documents which is why i picked David Wilson homes. Opposite outside my house has still not been completed it’s two years now! documents promised an orchard area with bulbs and wild flowers nor has my front garden. i was promised by Laura and A1 gardening that the outside plants, stones would be renewed and railings put up as i get so much wind down the road. the walkways still not completed on 2.1 . The landscaping has been left half done by M . Kelly who are on next phases ??? the bus route is great, very helpful. post boxes needed. only one put in so far after two years.my roof had to be repaired as tiles were put on green therefore they have cracked and broken. 11 new tiles were replaced. it was covered by yourselves but my previous homes roof was and is still good after 40 years as it was put on correctly.the staff on site are really good. polite and helpful especially show home staff, however you have trouble keeping site employees as they were not happy this leaves your purchasers with no one to turn too. the purchasers now have formed sub groups and committees to bring weight to our complaints who meet fortnightly . some purchasers are not having their needs listened to or are in receipt of cheques issued as sweeteners to pay for their works personally, the next step is the media and the press. fed up asking for things to be rectified. should be perfect when given the keys?? we as new purchasers know about snagging but you as the builders are only as good as the people you employ to carry your good name forward. a good reputation doesn’t take long to tarnish does it?could be great, do help more you are good at selling but customer satisfaction is key to staying in business long term. ex customer service / personnel myself.