BTR Operating Ltd. is a subsidiary of the John Lewis Partnership – you may know our well known businesses, John Lewis department stores and Waitrose supermarkets. We are a new residential management service that launched in November 2023. Our aim is to improve the experience for renters with the same customer focused approach that has built our retail businesses.
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Building management is always helpful and very friendly! The building has a good small gym and the pool is small but nice to swim a couple of laps in. Maintenance issues are always handled quickly and are well resolved. the building is always kept clean and it is a nice environment to be in.
Really close to the city centre and all of the shops but just far enough away that it is a little quieter. Saturday nights can get a little noisy but the windows are generally good at keeping out the sound. Close to both the bus and train station. The building is also close to some great bars and the theatre.
The kitchen smoke detectors are quite sensitive so it would be a good idea to cook with the fan on if you are frying anything.
Building management is very helpful and quickly responds to any maintenance issues. all of our issues that we have brought up have always been resolved as quick as possible, even when additional parts needed to be ordered.
Decent modern and refurbished development in a historic building. It’s a very good place to live in terms of location. Stays warm in the winter and cool in the summer. The grounds themselves are very well maintained and decorated seasonally.
Very friendly staff with lots of optional events throughout the year. The ability to collect parcels from the reception after work is very convenient and useful. I’ve never had a problem with the management of the building. Having a gym and washing facility onsite means all core amenities are present.
Very good area. Very close to city centre with good local amenities.
Fast internet but caveats about its network.
More recycling bins in the refuse store, as these bins in particular are often overflowing and put me off recycling. This is especially true for the one glass recycling bin between all the residents.
The building is old, but its ok. The design of the apartments can be a lil odd (like our first apartment that had a beam through our bedroom), but this cannot be helped as it used to be a factory. But I have seen much worse, and they have designed it the best they could with the layout’s they had. Like stated we have a gym, pool etc, but i do agree no one actually sticks to the rules and uses the booking service which is annoying.
The building management (i.e Keshvi and Izabela) are amazing!! they have helped us in every step. They communicate and try their best to sort issues out. They are honest and are quick to reply. Maintenance requests get sorted as soon as possible, and tbf could not ask for a better management team. They should be given more reviews as they have also handled the transition from the old to the new owners as best they could! Really appreciate having them if we need anything in particular.
Also the maintenance man Shaban is wonderful and is very quick and good at his job. I think he is the only maintenance person, but he literally does all the repairs etc, so definitely want to appreciate him as well.
Overall, it is a great building, you would get much much worse properties in the same area for a lot more money. This is a good building, with good people and management. For the price it is not too bad depending on the apartment you have. We have a one bedroom and it suits our needs and we are happy with the price!
Great location, close to shops and cultural quarter. If you work at the hospitals etc it is close whereby you do not need to get a bus. Traffic noise isnt bad if you face the court yard, but if your on the street it would be loud. Doesn’t feel the safest at night due to issues with homeless people as we have a church behind which they can climb over. Also had couple of issues with them outside asking for money etc. Think more police patrols would be beneficial around this area.
Nothing really. You learn as you go along, but everything has been fine.
All maintenance issues have been sorted as soon as possible.
We had issues with the transition as we moved apartments in this time, but Keshvi and Izabela have been great and sorted everything possible.
I have been really happy here (6 months) despite the COVID lockdown. I’ve met some great people, and I’m completely satisfied with the management team. They’re working really hard in difficult circumstances. The rent is affordable for a one bed studio (pretty much market rate), and I have had no issues remote working on the Wifi.
I have literally only one concern: the security of the development is compromised by the issues with the security gate and outdoor locks. I know they are working on this, but it is taking some time.
The location is perfect. There are security issues with the local lighting in Hyde Park, but this is a council issue.
The ovens in most of the flats are very small combi microwave ovens.
The working spaces are a real standout: this is unusual in properties which are suitable for professionals/key workers.
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