Alliance City Living

Number of Developments

5

Ratings

4.28 Rating

Rating (based on 120 reviews)

Excellent

45.00%

Very Good

38.33%

Average

9.17%

Disappointing

3.33%

Very Poor

4.17%

Alliance City Living is a property management and lettings company, which has three decades of experience in the UK property industry. Its mission is to ‘match every tenant with a home that not only suits your budget, but reflects who you are and how you want to live.’

Alliance City Living Developments

AXIS, Manhattan, and Park Gate are all developments currently listed on HomeViews managed by Alliance City Living. They are all rental-only properties.

Alliance City Living Reviews

“It was an amazing place even during lockdown. It’s huge windows would make you feel sitting outside and enjoying the active environment around it. I recommend it 100%. The reception is always active, even if you call them at 3am. Always there for you and very helpful and friendly.” – Fate, verified resident at AXIS 

“Very safe building, concierge is amazing (Carolina). Street is very quiet, all residents respectful. All communal areas clean. Building features are all done to a high standard and easy to use. The building is safe and well maintained. All doors are only accessible with keys and fobs.” – Robyn k, verified resident at Manhattan

Are you living in a Alliance City Living development? Leave your review here so others can understand what it’s like to live there. If you can’t see your residential development listed on HomeViews, you can submit a new property here.

Developments

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Alliance City Living reviews

Reviews

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Showing 120 reviews

Lovely place to live!

Verified Resident
Verified Resident
Review Date Nov 2021

The Park gate apartment is a well maintained, and well-managed property. Property amenities are excellent. Everyone on the staff is so friendly! very easy to get around with public transportation and walking distance to bars, shoppings and eat out restaurants. The apartment floors are great, very clean and has everything you need like Gym, open terrace, concierge, a small attic, designated park lots, bike parking, access key fobs for entrance. The park gate has separate mobile app and community services for raising any concerns, events and parties. There are two wings, each side has its own pros and cons such as roadside view for urban way of living and street view for peaceful. Overall great place to live.

Please tell us what you like and dislike about this area:

The apartment is located in a great location at the intersection of Lyndon and Coventry road, just opposite to Tesco supermarket. the locality is great with several restaurants and bars and there is Aldi supermarket near by. Very convent for parents, there is Sheldon country park adjacent to the apartment which connects till Airport viewing and Lyndon public schools and church and business parks in walkable distance. There is a bus stop in front of Apartment for easy commute. A vast parking area and a designated trash collection are and gyms are available with the Apartment campus though there are several other options available near by.

Please share one thing (or more) which you wish you had known before you moved in:

The country park next to apartment, great place to spend some peaceful time.

How has the building management responded to any problems or issues you have raised:

Front desk service is very helpful, immediate response from them even on the request submitted through mobile apps.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hello Arun,

Thank you very much for the lovely review of Park Gate.

Peter and his team will be thrilled to read this review I am sure. The detail is wonderful and will be a huge help to other people looking at Park Gate as a possible place to live.

Thank you once again.

Kind Regards

Avoid. High electricity bills, poor fit and finish, criminal activity in the area, cheap appliances.

The following review is a cautionary tale for anyone looking to rent a property with Alliance City Living. Below you will find a comprehensive review of my experience renting with Alliance City Living. Here are the highlights of what went wrong in a span of 6 months:

Extremely high electricity usage (over £1800 in less than 6 months)
Very poor fit and finish
Criminal activity on premises (personally lost over £500 worth due to theft)
Shocking sound insulation (you can hear people walking in a corridor in every corner of our flat)
On-site staff polite but unable to resolve any issues
Many of the promised features and services currently unavailable
Very cheap appliances (broken hob after 4 months of usage)

And all this pleasure for over £900 per calendar month.

To start with, when we moved in September we started to notice little quirks of the flat (which we must’ve omitted during the viewing being amazed by how much was included in the price; concierge, secure car park, gym, security and a rooftop terrace), we started to notice smaller and bigger things: lack of grouting in the bathroom, improperly assembled furniture, uninsulated drain pipe in the kitchen causing hell a lot of noise, drafty windows, horribly loud corridor, radiators with a wrong wiring (in order to switch off the radiator in our bedroom you have to go to the bedroom next door and vice versa), damaged windows’ glaze (windows in a bedroom and living room were covered in black gunk) – we have immediately raised this issues with the staff and wanted them to rectify them since the flats were meant to be finished to the highest standards and clearly weren’t. The problems still persist, despite the fact we have raised them 6 months ago. They have managed to rectify only windows, however attempted it 3 times, first time we were given less than 12 hrs notice so we weren’t able to arrange the necessary time off work, second time when we have managed to make the arrangements window fitters never turned up, and third time, window fitters turned up and changed the windows only to find out that the window in one of the bedroom has been installed improperly and accumulates outrageous amounts of the humidity in between the glazes.

When we’ve received our first bill we were shocked to the core, the electricity usage exceeded the EPC over three times and we were again met by the staff’s reluctant response. We’re currently 8 weeks into our dispute with Scottish Power and the situation still remains unresolved. The concierge arranged for us a visit of a Construction Manager – who apart from being very rude and unmannered person didn’t provide us with any information, furthermore all the information provided by him were clashing, proving his incompetency. He quickly advised us to switch off the boiler as this was supposed to be the reason for our high electricity usage only to back out from this plan after running a quick test of actually switching the boiler off and noticing this doesn’t affect the smart meter, then proceeded into denial claiming 400 pounds per month are compeletely normal for a 2 bedroom flat, claiming it’s merely of fraction of what he pays. Clearly not a reasonable explanation, we were informed he was involved in the construction of the building and therefore has its stake in maintaining its reputation. We have been presented with conflicting facts and after his visit we have never heard back from Alliance City Living in regards to this matter. More than that, we were later told by the staff that indeed, our bills seem ridiculously high compare to the other same size and same occupancy flats.

In the meantime I have been trying to contact the EPC assessor who conducted the assessment of this flat only to found out his phone number written on the EPC is non existent and the company isn’t interested in registering the complaint. Only today – 8th of March we have been advised by the company that a third party assessor will re-access the flat and we will be given a new EPC which hopefully will shine some light on this case as nobody really knows why the electricity here is so high!

In addition, at the beginning of February our hob has broken down – we’re still waiting for this to be rectified and we are being dismissed by the staff saying that since the hob is still under a warranty we have to wait for them to deal with that issue and due to COVID this will take longer than expected. It is currently over a month that we’re living without a working hob.

All of that was recently followed by the fact that my bike was stolen from a secured car park, where it was locked with a D-lock in a bike storage area. At this point we were told by the security that they’re not present on site and they’re available only on the phone-call if you see any suspicious activity (as if a motorbike which was stolen a week ago wasn’t enough) or as I was told by the Property Manager ‘if you forget your keys to the building’.

Not to mention that since we have joined Facebook Group of the residents we have learned about the problems of the other residents, loud parties on the 4th floor, drugs presence in the building, teenagers spitting out through the windows and throwing the cigarette ends on the balconies of other residents as well as other thefts on the premises.
It has all escalated to the point when we wanted to leave the tenancy and never again have anything to do with Alliance City Living, however we have been recently informed they are not willing to release us from the contract.

In my opinion, this is far from a ‘luxury living’ experience and if I had a chance to go back and never deal with these people I would’ve stayed away from this company.

If you’re a working adult, who likes peace and quiet, concierge who will greet you with a smile rather than a CCTV footage of your bike being stolen and want a hassle-free life – stay away from this property. There are cheaper apartment buildings available with way better flats and service than this.

Please share one thing (or more) which you wish you had known before you moved in:

In my opinion, this is far from a ‘luxury living’ experience and if I had a chance to go back and never deal with these people I would’ve stayed away from this company.

What is the best feature of your home:

There aren’t best features of this home, the idea was brilliant, however the execution was absolutely terrible.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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The overall quality of our flat, that is fit and finish, quality of appliances as well as sound insulation can only be described as poor.

I have started my ‘adventure’ with Alliance City Living in September of 2020 when I moved in with my partner to a brand new ‘Luxury’ apartment in Park Gate (Birmingham). Since then, a countless number of issues, small and large, made for a most dreadful renting experience I have ever had.
To start with, the outrageous usage of electricity in our flat means we have paid almost £2000 in 6 months just to keep the place warm (2 bed, newly build flat). No one seems to be able to get to the bottom of this.
The overall quality of our flat, that is fit and finish, quality of appliances as well as sound insulation can only be described as poor. At the moment, a number of these issues (bear in mind this flat is brand new) are still outstanding.
Moving on to safety, criminal activity on the carpark is rampant. In a span of a month a motorbike and two bicycles were stolen. A party flat on the 4th floor attracts an ‘interesting’ sort of individuals who can be seen (and heard) running around the halls. To the best of my knowledge this issue has been raised with the management and typically other than assurances, nothing has been done.
The fibre broadband is available via a company you have never heard of, 4th Utility. Far more expensive and significantly slower than other fibre providers I have dealt with (BT, Hyperoptic).
Then there is the value for money proposition. I think anyone can agree £900 a month is not exactly cheap for a flat at the outskirts of Birmingham, especially when such a price comes attached to this many issues. But when you factor in the sky-high electricity bills and financial loss due to property loss (altogether, nearly £2500 at this point) this really resembles more of a scam than a self-respecting rental / property development business.
I should mention at this point we wanted to finish our relationship with Alliance City Living with no hard feelings and given the sheer number of things gone wrong, we asked to be released from our contract early. To our surprise, we were denied this request and virtually all wrongdoing / mishaps were denied. They really do have an excuse for every eventuality.
With that said, we decided to spend the time we have remaining with our wonderful agency by making everyone interested aware of our experience.
AVOID AT ALL COST
Hope you have a wonderful day.
Konrad

Please tell us what you like and dislike about this area:

The area around the development is average for this part of Birmingham with shops and facilities available near by, not that it matters…

Please share one thing (or more) which you wish you had known before you moved in:

The outrages electricity costs and the shocking quality of the flat (for the money)

How has the building management responded to any problems or issues you have raised:

Some, most are still outstanding with new issues popping out every week it seems.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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5🌟Recommended, there is no better apartment than this.

The apartment has 6 floors, I live on the 2nd floor. Every morning the sun shines directly on my living room from the floor-to-ceiling windows, which makes me feel happy. There is an electronic security door at the gate, which requires an electronic key to enter, and Karolina, the administrator of the apartment, will serve us in the lobby during working hours. Have to say she is absolutely perfect, she keeps the apartment clean and tidy, collects packages for us and takes care of everything. Because I am still a college student, this is my first time renting a house outside, and there are many things I don’t understand, such as how to pay for water and electricity. Karolina is very patient and responsible, she can solve a problem for me.

Please tell us what you like and dislike about this area:

The apartment is located in China Town, surrounded by restaurants, supermarkets and bars, life is very convenient. Public transportation resources are also well developed, 2 minutes walk to the bus, 13 minutes to the train station. The G floor is the garbage area and the parking area. Although I don’t have a car, I think this design is perfect.

Please share one thing (or more) which you wish you had known before you moved in:

Hope to know the approximate average monthly cost of utilities before moving in.

How has the building management responded to any problems or issues you have raised:

Karolina is very patient and responsible, she can solve all the problem for me.

5
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Manhattan, M1
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I’m pretty happy here.

The building itself is relatively modern and stylish, the entrance area is nice and clean. You can use the lifts (I wouldn’t as they like to brake and trap people in them) or the stairs.

The hallways are hotel like and cut into small sections witch is nice but the doors are heavy so you can hear when people pass through them as they kind of thud when they close.

I don’t really use the gym but it’s there… you have to go outside and down a metal staircase that has no anti slip tread so good luck when it’s wet or icy.

The lay out to the flats, mine being a 1 bed is pretty good, all areas are nice and light apart from the bathroom as they don’t have windows. Fit and finish is to a good standard, we have had minor issues that have been sorted by building management for example, water leaking from the toilet area, this was mis diagnosed but rectified quickly when I found the issue myself.

24 hour security is advertised on the website, this is 24hour cctv not real security. There is however 24 hour security on site for the office on the ground floor of the building who make it very clear that if you have an issue they aren’t bothered.

Crime is relatively low levels. Apart from the 1 motor bike theft, 1 attempt at stealing another motorbike just last night, 2 cars being vandalised and a few pushbikes being stolen.

The carpark is constantly lit to try and deter the chancers but light does bleed into the flats so it’s never totally dark at night time. Also parking is allocated, not all flats have one and there’s no parking for visitors.

But the balcony I have is nice and spacious it looks out to the views of the park I don’t have for much longer as they’re building another apartment block there. The roof terrace is nice to use in the summer when other residents don’t leave all their beer cans up there.

Overall it’s a nice place to live and everyone I’ve come across sofar have been lovely, the community Facebook page is helpful aswell. There could be improvements but I’m pretty happy with my flat.

Please tell us what you like and dislike about this area:

Relatively quiet area with good transport links into City and Airport, good small selection of shops, cafes and supermarkets on the doorstep. The building backs onto a large country park that doesn’t see much ASB.

Please share one thing (or more) which you wish you had known before you moved in:

No pets is a big one. Nowhere in the add does it say no pets and I was also told that providing they don’t cause any trouble pets are ok. Then when I double checked as me and my partner wanted to start a family and get a dog (we can’t have kids) I was told that pets aren’t allowed in the building because the people who own the development said so. This is frustrating as we have insurance for the flat that would cover any damage and even offered a deep clean once we leave the building.

The doors are loud so you hear them thud when they close and the lifts break down often with people inside them.

How has the building management responded to any problems or issues you have raised:

I’ve never dealt with my landlord, everything is done via building staff.

I have had issues when we first moved in that were rectified relatively quickly.

4
Facilities
4
Design
4
Location
4
Value
4
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

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