Alliance City Living

Number of Developments

5

Ratings

4.28 Rating

Rating (based on 120 reviews)

Excellent

45.00%

Very Good

38.33%

Average

9.17%

Disappointing

3.33%

Very Poor

4.17%

Alliance City Living is a property management and lettings company, which has three decades of experience in the UK property industry. Its mission is to ‘match every tenant with a home that not only suits your budget, but reflects who you are and how you want to live.’

Alliance City Living Developments

AXIS, Manhattan, and Park Gate are all developments currently listed on HomeViews managed by Alliance City Living. They are all rental-only properties.

Alliance City Living Reviews

“It was an amazing place even during lockdown. It’s huge windows would make you feel sitting outside and enjoying the active environment around it. I recommend it 100%. The reception is always active, even if you call them at 3am. Always there for you and very helpful and friendly.” – Fate, verified resident at AXIS 

“Very safe building, concierge is amazing (Carolina). Street is very quiet, all residents respectful. All communal areas clean. Building features are all done to a high standard and easy to use. The building is safe and well maintained. All doors are only accessible with keys and fobs.” – Robyn k, verified resident at Manhattan

Are you living in a Alliance City Living development? Leave your review here so others can understand what it’s like to live there. If you can’t see your residential development listed on HomeViews, you can submit a new property here.

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Alliance City Living reviews

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Showing 120 reviews

Lovely place to live!

Verified Resident
Verified Resident
Review Date Nov 2021

The Park gate apartment is a well maintained, and well-managed property. Property amenities are excellent. Everyone on the staff is so friendly! very easy to get around with public transportation and walking distance to bars, shoppings and eat out restaurants. The apartment floors are great, very clean and has everything you need like Gym, open terrace, concierge, a small attic, designated park lots, bike parking, access key fobs for entrance. The park gate has separate mobile app and community services for raising any concerns, events and parties. There are two wings, each side has its own pros and cons such as roadside view for urban way of living and street view for peaceful. Overall great place to live.

Please tell us what you like and dislike about this area:

The apartment is located in a great location at the intersection of Lyndon and Coventry road, just opposite to Tesco supermarket. the locality is great with several restaurants and bars and there is Aldi supermarket near by. Very convent for parents, there is Sheldon country park adjacent to the apartment which connects till Airport viewing and Lyndon public schools and church and business parks in walkable distance. There is a bus stop in front of Apartment for easy commute. A vast parking area and a designated trash collection are and gyms are available with the Apartment campus though there are several other options available near by.

Please share one thing (or more) which you wish you had known before you moved in:

The country park next to apartment, great place to spend some peaceful time.

How has the building management responded to any problems or issues you have raised:

Front desk service is very helpful, immediate response from them even on the request submitted through mobile apps.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Hello Arun,

Thank you very much for the lovely review of Park Gate.

Peter and his team will be thrilled to read this review I am sure. The detail is wonderful and will be a huge help to other people looking at Park Gate as a possible place to live.

Thank you once again.

Kind Regards

Avoid. High electricity bills, poor fit and finish, criminal activity in the area, cheap appliances.

The following review is a cautionary tale for anyone looking to rent a property with Alliance City Living. Below you will find a comprehensive review of my experience renting with Alliance City Living. Here are the highlights of what went wrong in a span of 6 months:

Extremely high electricity usage (over £1800 in less than 6 months)
Very poor fit and finish
Criminal activity on premises (personally lost over £500 worth due to theft)
Shocking sound insulation (you can hear people walking in a corridor in every corner of our flat)
On-site staff polite but unable to resolve any issues
Many of the promised features and services currently unavailable
Very cheap appliances (broken hob after 4 months of usage)

And all this pleasure for over £900 per calendar month.

To start with, when we moved in September we started to notice little quirks of the flat (which we must’ve omitted during the viewing being amazed by how much was included in the price; concierge, secure car park, gym, security and a rooftop terrace), we started to notice smaller and bigger things: lack of grouting in the bathroom, improperly assembled furniture, uninsulated drain pipe in the kitchen causing hell a lot of noise, drafty windows, horribly loud corridor, radiators with a wrong wiring (in order to switch off the radiator in our bedroom you have to go to the bedroom next door and vice versa), damaged windows’ glaze (windows in a bedroom and living room were covered in black gunk) – we have immediately raised this issues with the staff and wanted them to rectify them since the flats were meant to be finished to the highest standards and clearly weren’t. The problems still persist, despite the fact we have raised them 6 months ago. They have managed to rectify only windows, however attempted it 3 times, first time we were given less than 12 hrs notice so we weren’t able to arrange the necessary time off work, second time when we have managed to make the arrangements window fitters never turned up, and third time, window fitters turned up and changed the windows only to find out that the window in one of the bedroom has been installed improperly and accumulates outrageous amounts of the humidity in between the glazes.

When we’ve received our first bill we were shocked to the core, the electricity usage exceeded the EPC over three times and we were again met by the staff’s reluctant response. We’re currently 8 weeks into our dispute with Scottish Power and the situation still remains unresolved. The concierge arranged for us a visit of a Construction Manager – who apart from being very rude and unmannered person didn’t provide us with any information, furthermore all the information provided by him were clashing, proving his incompetency. He quickly advised us to switch off the boiler as this was supposed to be the reason for our high electricity usage only to back out from this plan after running a quick test of actually switching the boiler off and noticing this doesn’t affect the smart meter, then proceeded into denial claiming 400 pounds per month are compeletely normal for a 2 bedroom flat, claiming it’s merely of fraction of what he pays. Clearly not a reasonable explanation, we were informed he was involved in the construction of the building and therefore has its stake in maintaining its reputation. We have been presented with conflicting facts and after his visit we have never heard back from Alliance City Living in regards to this matter. More than that, we were later told by the staff that indeed, our bills seem ridiculously high compare to the other same size and same occupancy flats.

In the meantime I have been trying to contact the EPC assessor who conducted the assessment of this flat only to found out his phone number written on the EPC is non existent and the company isn’t interested in registering the complaint. Only today – 8th of March we have been advised by the company that a third party assessor will re-access the flat and we will be given a new EPC which hopefully will shine some light on this case as nobody really knows why the electricity here is so high!

In addition, at the beginning of February our hob has broken down – we’re still waiting for this to be rectified and we are being dismissed by the staff saying that since the hob is still under a warranty we have to wait for them to deal with that issue and due to COVID this will take longer than expected. It is currently over a month that we’re living without a working hob.

All of that was recently followed by the fact that my bike was stolen from a secured car park, where it was locked with a D-lock in a bike storage area. At this point we were told by the security that they’re not present on site and they’re available only on the phone-call if you see any suspicious activity (as if a motorbike which was stolen a week ago wasn’t enough) or as I was told by the Property Manager ‘if you forget your keys to the building’.

Not to mention that since we have joined Facebook Group of the residents we have learned about the problems of the other residents, loud parties on the 4th floor, drugs presence in the building, teenagers spitting out through the windows and throwing the cigarette ends on the balconies of other residents as well as other thefts on the premises.
It has all escalated to the point when we wanted to leave the tenancy and never again have anything to do with Alliance City Living, however we have been recently informed they are not willing to release us from the contract.

In my opinion, this is far from a ‘luxury living’ experience and if I had a chance to go back and never deal with these people I would’ve stayed away from this company.

If you’re a working adult, who likes peace and quiet, concierge who will greet you with a smile rather than a CCTV footage of your bike being stolen and want a hassle-free life – stay away from this property. There are cheaper apartment buildings available with way better flats and service than this.

Please share one thing (or more) which you wish you had known before you moved in:

In my opinion, this is far from a ‘luxury living’ experience and if I had a chance to go back and never deal with these people I would’ve stayed away from this company.

What is the best feature of your home:

There aren’t best features of this home, the idea was brilliant, however the execution was absolutely terrible.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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A lot of potential but falls short of expectations

This development has a lot of potential but falls short of expectations.

It has clearly been stated by Alliance Management, in a Zoom call in 2020, that several amenities that were initally offered to us will not be available because they had to take “financially responsible decisions to keep the investors happy”.

The biggest drawback for me is that there is no promised security at any time of the day. Personally, the initially promised 24-hour security was the main reason I chose to live in Park Gate as opposed to other apartments. I was willing to pay a little extra for this particular service, thus the lack of any security on the building premises is a major concern for me in regards to safety. The lack of a security service has made me change my routine, meaning I have to take extra steps to ensure that I do not put myself in danger such as having to opt to travel by Uber, having my groceries delivered to avoid travel, avoiding travel to get groceries at night and ordering food instead. Like mentioned in other comments, there have been several robberies, antisocial behaviour, etc.

Another major concern for me while living here was the unattributed costs that came with the apartment. The lack of options for an internet provider means I have to pay around 36£ for such an essential service (it’s not even good – for someone that works from home, the speed is very slow for the amount that I’m paying).

Additionally, the electricity costs have been sky high. I have to pay around 100£ for electric and gas, something that should not cost me more than 50/60£ on average in a new built apartment. I understand that these costs are for me to bare, yet I hope you understand that these costs were not budgeted for when I moved in.

There are small positives, such as the well equipped gym and the concierge services. Peter at the reception has always been very polite and helpful! My parcels are always kept safe and the Reception staff have always responded to any queries that I had. Another positive for me is that I love the layout of my apartment. The rooms are also quite spacious.

To summarise, this apartment complex has a lot of potential but Alliance City Living has not been willing to provide us the “luxury” experience that we residents are paying for. I’ve lived in a different luxury apartment complex in the city centre and the difference is very stark! While you are paying for “luxury”, you are unfortunately only receiving the bare minimum.

Please tell us what you like and dislike about this area:

Starting with the positives, the location is absolutely amazing – there are several shops which are all walking distance. There’s also a Tesco right in front which is open until 12 am.

In terms of transport, there’s bus stops right in front of the flats. The buses are not as frequent as I would like but they go directly to the City Centre! The closest train stations are Birmingham International and Solihull, and there’s buses running to each of those train stations.

Bins are located outside in the car park so there’s no stink inside the building. There are also letter boxes in the lobby.

The roads are very busy and due to the location of my apartment, I’m able to hear the traffic inside the apartment. It’s but very bad but you definitely can’t ignore the noise.

Like mentioned, there’s been some antisocial behaviour because a landlord had been renting out their flat as an AirBnB. This has been stopped now but every now and then, you can hear some ruckus in the hallways.

Please share one thing (or more) which you wish you had known before you moved in:

The sky high electricity bill and how bad the Internet provider “4th Utility” is.

How has the building management responded to any problems or issues you have raised:

I’ve contacted Peter and he’s been helpful but there’s only so much he can do.

1
Facilities
4
Design
5
Location
2
Value
3
Management
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Manhattan – where dreams are made

Manhattan is a modern style building that literally reminds New York. The fact that it is darker colour makes it stand out from the other properties. Inside is minimalistic but at the same time just perfectly detailed.

Regarding the property management I cannot say anything but the perfect team. Staff does not only create welcoming atmosphere, but also acts like a family to you. Especially, Karolina, the kindest person who is always ready to help. My moving in and moving out process was flawless only because of her. Karolina is ready to go beyond her responsibilities to provide the best advice, and help tenants at any time. Undoubtedly, my stay in Manhattan was amazing because of the caring management team.

Please tell us what you like and dislike about this area:

Manhattan is situated in diverse area, where you can find anything from authentic restaurants to small grocery stores. The location is perfect wether you are a working professional or a student. Within seconds you are in Chinatown, and a 10 min walk will take you to the central district area. During my tenancy I used every opportunity to explore the local coffee shops. Usually, the area is quite during the weekdays and it gets livelier during the weekends. What I can say for sure is that you will not get disturbed by anything but at the same time there is always things to explore.

Please share one thing (or more) which you wish you had known before you moved in:

Personally, I would recommend staying in Manhattan if you want to experience a diverse atmosphere of Manchester, and have the best bonding experience with neighbours.

How has the building management responded to any problems or issues you have raised:

I had a problem a heater, when I just moved in. I was shocked that my issue was addressed straight away by Karolina. It was fixed within the next few hours. With a blink of an eye any issues disappear because of the efficient response of management team.

4
Facilities
5
Design
5
Location
5
Value
5
Management
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The overall quality of our flat, that is fit and finish, quality of appliances as well as sound insulation can only be described as poor.

I have started my ‘adventure’ with Alliance City Living in September of 2020 when I moved in with my partner to a brand new ‘Luxury’ apartment in Park Gate (Birmingham). Since then, a countless number of issues, small and large, made for a most dreadful renting experience I have ever had.
To start with, the outrageous usage of electricity in our flat means we have paid almost £2000 in 6 months just to keep the place warm (2 bed, newly build flat). No one seems to be able to get to the bottom of this.
The overall quality of our flat, that is fit and finish, quality of appliances as well as sound insulation can only be described as poor. At the moment, a number of these issues (bear in mind this flat is brand new) are still outstanding.
Moving on to safety, criminal activity on the carpark is rampant. In a span of a month a motorbike and two bicycles were stolen. A party flat on the 4th floor attracts an ‘interesting’ sort of individuals who can be seen (and heard) running around the halls. To the best of my knowledge this issue has been raised with the management and typically other than assurances, nothing has been done.
The fibre broadband is available via a company you have never heard of, 4th Utility. Far more expensive and significantly slower than other fibre providers I have dealt with (BT, Hyperoptic).
Then there is the value for money proposition. I think anyone can agree £900 a month is not exactly cheap for a flat at the outskirts of Birmingham, especially when such a price comes attached to this many issues. But when you factor in the sky-high electricity bills and financial loss due to property loss (altogether, nearly £2500 at this point) this really resembles more of a scam than a self-respecting rental / property development business.
I should mention at this point we wanted to finish our relationship with Alliance City Living with no hard feelings and given the sheer number of things gone wrong, we asked to be released from our contract early. To our surprise, we were denied this request and virtually all wrongdoing / mishaps were denied. They really do have an excuse for every eventuality.
With that said, we decided to spend the time we have remaining with our wonderful agency by making everyone interested aware of our experience.
AVOID AT ALL COST
Hope you have a wonderful day.
Konrad

Please tell us what you like and dislike about this area:

The area around the development is average for this part of Birmingham with shops and facilities available near by, not that it matters…

Please share one thing (or more) which you wish you had known before you moved in:

The outrages electricity costs and the shocking quality of the flat (for the money)

How has the building management responded to any problems or issues you have raised:

Some, most are still outstanding with new issues popping out every week it seems.

1
Facilities
1
Design
1
Location
1
Value
1
Management
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