About NU Living

Aesthetically it is quite average, but practically the building is well insulated.

Building management:

Concierage staff on the reception are lovely and pleasant. Security could be improved though, as often the door left open.

Property management:

They consistently fail to deal withanti social behaviour and drug use within the building. Whilst always asking for our feedback, they do little to implement it or to pressure local council to recycle our waste properly!

Facilities:

Unfortunately, my property doesn’t have any facilities.

Please tell us what you like and dislike about this area:

The local area is pretty good. There is a good range of shops withink walking distance, however there needs to be more green spaces and better prevention of anti social behaviour.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known the level of traffic noise that can be heard during rush hour.

How has the building management responded to any problems or issues you have raised:

They do respond but often the answer isn’t satisfactory or making a difference.

As an example, many of us have had no tv aerial reception for over 2 months. There is no COVID to blame for excessively long delays. Some of my neighbours have had issues with shower drainage and that has gone on for over 1 year!!!

Please tell us what you like and dislike about this area:

I have lived here for 3 years now. I REALLY REALLY like it. There are a few niggles caused mostly by (some) tenants who have no respect for others nor for their environment. The biggest issue is dumping of rubbish – 90% of which is due to sheer laziness. We have an underground disposal system and the piling of rubbish is due to (some) tenants not putting their rubbish INSIDE the bins. Instead they just dump it at the side. Others follow suit and within around 6 hours, the complex looks like a waste tip.

The good points are: fantastic location – Canary Wharf is exactly 1 kilometre from the door; the DLR station is downstairs as well as bus 15 terminal. Other bus routes are in Poplar High Street which is 300 metres away giving access to Tesco and Nest (more deli style) for food shopping.

Also there is a fabulous DIY store with good old-fashioned tradespeople who give honest advice and sell everything one would need for small scale home repairs. Across the road on the other side, if you ignore the hideous eyesore Council building in Robin Hood Lane, there is a small hub with a restaurant, coffee shops, ice cream parlour and a Simply Fresh store. Within walking distance across the main roads are the Ibis Hotel and even a Radisson Blu. It’s a great place to live without a car too and this development is a car-free zone The bad points are probably similar to many parts of London, i.e. a bit of ASB but it is not excessive.

We do have private and Council security patrols. Car thefts seem to be very high near Robin Hood Lane. Tower Hamlets seem to have issues with regular collections of rubbish. Either their lorries are not working or they do not have sufficient staff (or both possibly).

Please share one thing (or more) which you wish you had known before you moved in:

I would not have known what a lovely view I have from my window. I would not have been able to get this from a typical viewing. The show home was well designed etc, but I would never have known what it would be like to have all this light. My plants love it!

How has the building management responded to any problems or issues you have raised:

Yes, they do respond, but in my opinion, not in a timely manner.

Please tell us what you like and dislike about this area:

The apartments themselves are nice but the outdoor area is full of filthy bin bags flying everywhere.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about how there would be mountains and piles of bins stacked high with a horrible stench, right at the entrance, on a daily basis. Please don’t make the same mistake and come visit the development on different days.

How has the building management responded to any problems or issues you have raised:

Horribly. Hera management, Swan and tower hamlets council refused to deal with the waste issue properly.

1

Facilities

1

Design

1

Location

1

Value

1

Management

Please tell us what you like and dislike about this area:

Very spacious and luxury feel apartment with concierge. Disadvantage is no in building gym/swimming pool/parking facilities available. A little noise of DLR but it gets tuned out after a few days.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i would have known that there is no night DLR. this place is unreachable as soon as the DLR stops at night.

How has the building management responded to any problems or issues you have raised:

Yes. They addressed the issues related to meter checking and garbage shoots.

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Facilities

5

Design

3

Location

4

Value

3

Management