About CompassRock

To begin with, we were over the moon with the service we received and loved the modern look of the apartments. However over time many faults appeared. Such as pavement slabs slipping (and the maintenance team blaming us for this) to the toilet breaking and leaking. Mould issues in the bathroom due to not being shown how to use the ventilation systems. And once shown, the issues carried on. Extremely high electric bills (£700 for 3 months) due to not being shown how the electric works correctly.

When we moved to our second flat which is in Bridge Court, we lived on the top floor. Here the lifts just have been out of service more times than i can count on my hands. We have had to take on multiple occasions all of our food shopping up 12 flights of stairs. On one occasion as we were walking down the stairs, we came across a lady in a wheelchair on floor 3 who was deciding whether to go out that day or a day later due to only having minimal mobility on her legs and it would take far too much effort for her to go down the stairs twice. So she could only leave her flat once. I also was in the lift once and it dropped a couple of foot, something flew out the ceiling and hit me on the head and the lights flash off and on, when i reported this, all they said was sorry.

We also enquired into a rolling contract for us for a few months at the end of our tenancy to which they said we would have had to pay an additional £100 a month which i thought was ridiculous considering the extremely expensive rent price we paid anyways. Also, we have been paying full price for the last year but have had access to no facilities. When we first signed our contract we were told there would be BBQs, a pizza oven outside, gym and a communal lounge. Due to covid, most things have been out of access. But the BBQs were just never returned to the outside area. Then lastly, we pay £75 a month to park our car which is very expensive. But we still received a parking fine whilst parking in our designated space.

So unfortunately there is not a lot of positive to say from us, but we did love the location, the views from our balcony and the service where we could have our deliveries kept with concierge. And the ladies who worked for Bow Square were also great. We just do not think the building was built well and that the main owners and management team are out of touch with the team on the ground running their business.

Please tell us what you like and dislike about this area:

The area is great, right in the centre of Southampton. Pubs, restaurants, bars, shops, cafes and supermarkets all within walking distance. There are buses just around the corner to take you all over the place. There is a ferry service to the Isle of Wight just down the road. The train station is easy to access via bus or walking.

Sometimes can be loud due to the location.

Please share one thing (or more) which you wish you had known before you moved in:

That everything keeps breaking i.e. lifts, locks on front doors, balcony doors have a gap in them etc.

If there is one thing you would change about your flat or property what would it be:

Having a different supplier for the lifts as they’re awful.

Please tell us what you like and dislike about this area:

The area the development is situated in is perfect; it’s a 10 minute walk to the marina and a few minutes’ walk into the city centre. It’s easy to take the bus to work or even a coach into London. It’s not directly in the centre of the hustle and bustle but close enough to walk into it, making it perfect to get to the shops, of which there are most of the major brands, and all the restaurants – you can find big chains and smaller, great restaurants too.

Please share one thing (or more) which you wish you had known before you moved in:

There’s honestly not one thing I wish I’d known – the team is so honest and open about everything. And I really can’t think of anything bad that has surprised me since living here.

How has the building management responded to any problems or issues you have raised:

Whenever I have had an issue, they have dealt with it immediately. I’ve never had such quick responses in rentals before. Even through Covid times, they have gone above and beyond.

Please tell us what you like and dislike about this area:

Really good location less than a 5 minute walk from the West Quay, lots of small local supermarkets nearby with larger superstores a little further out. Bus connections are just outside and there’s plenty of restaurants and takeaways at your doorstep.

Please share one thing (or more) which you wish you had known before you moved in:

Storage space is very limited within the apartment, for things that you could maybe keep in a garage or roofspace. If you have a bed you can put things under then great, but otherwise you’ve got about one closets worth of storage

How has the building management responded to any problems or issues you have raised:

Any internal issues we’ve had with our apartment have been dealt with super promptly as the building has dedicated maintenance team.

Please tell us what you like and dislike about this area:

The location of the development is excellent. We are walking distance from everything in the city centre you could need, including parks and gyms. Public transport is very convenient. There are a number of bus stops outside and only 15 minutes walk from the train station that gets to London fast! We get private parking and despite being right near a lot of establishments, I rarely experience a lot of noise.

Please share one thing (or more) which you wish you had known before you moved in:

That the lifts are the most temperamental thing we have ever experienced.

How has the building management responded to any problems or issues you have raised:

Yes, sometimes we have had quite a large delay to our issues but ultimately they have been resolved. Some things like broken gym equipment have taken too long to be fixed.