About CNM Estates

Please tell us what you like and dislike about this area:

Great central location, nearby to pretty much everything needed so personally you may not need a car. Although noise can be a bit of a problem, especially police sirens or people making noise after a night out.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t normally dwell on ifs or buts, although possibly the noise as I realised the windows were not as soundproof as I initially assumed.

How has the building management responded to any problems or issues you have raised:

Being a new built, various issues occurred over time, whether it be in the flats or common areas of the building. Overall the response was good, although occasionally there were delays which the residents found absurd, as the constructor and management company couldn’t resolve between themselves on who should address the particular issue.

3

Facilities

5

Design

5

Location

4

Value

4

Management

Please tell us what you like and dislike about this area:

Local shops have all the range you could desire, with Reading town centre a 5-minute walk and London a further 30-minute train ride away. The only drawbacks are noise from pubs next door and sometimes traffic noise.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really. The taps build up a lot of limescale and can block the shower if not maintained with limescale remover. I had this issue after a couple of months after moving in.

How has the building management responded to any problems or issues you have raised:

As mentioned above, they have not been good. Some things they have done no problem, it is simply the ignoring over one of our issues that is a problem.

The flush button of the family bathroom is behind the toilet cover. You have to lower the board before you can flush the toilet. Besides, it takes quite long time to repair facilities in the building. For instance, the boiler was out of order 2 times in July-September. It takes an average of 2-3 days to get it repaired. Besides, one of the lifts was out of order for a couple of weeks in July / August and recently back to work. There is very minimal carpark space available for tenant’s use. Tenants have to go to the nearby car park to rent a place, which induces significant inconvenience.

Please tell us what you like and dislike about this area:

VERTO is only minutes away from City Centre and is very convenient as there are many shops, supermarkets, banks, restaurants, etc.. Bus stop is just opposite to the building and is also very convenient.

However, there are a lot of noises from the busy traffic on the neighbouring road, especially the siren noise from ambulances passing by almost ten times a day, perhaps due to the nearby hospital. You can still hear some noise even you have shut all the windows. Together with the noises is the dust from their emissions.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the traffic noise before I moved in, particularly the busy ambulance.

How has the building management responded to any problems or issues you have raised:

The concierge respond to every email tenant sent and will explain and address the problem. But most of the time, the maintenance work takes long time to complete.

3

Facilities

4

Design

5

Location

4

Value

3

Management

The Concierge is very nice and will take care of the parcels when you are not home. However, recently, when the main Concierge is on holiday, there is no replacement. The parcels are placed on the reception table, floor. The tenants help to move the parcel to the bike room and you need to go to the bike room to check out your parcel.

There is only one window washing in the past 18 months. Tenants cannot clean the external window and windows is very dirty outside.

Please tell us what you like and dislike about this area:

Location is great and convenient. The building is only a few minutes away from the centre of the town with supermarkets, banks, shopping mall, etc.

However, there is insufficient parking space and you have to park your car in the nearby car park such as the one at Queens Road. The traffic nearby is quite busy and thus lots of traffic noises.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the traffic noise before I move in.

How has the building management responded to any problems or issues you have raised:

Concierge is nice and very responsive to the tenants’ question.