About Vistry Partnerships
Part of Vistry GroupVistry Partnerships are a hybrid business fusing partner delivery programmes and mixed tenure housing delivery.
NICE HOUSE BUT POOR TO NON EXISTENT CUSTOMER SERVICE
HOUSES NICELY DESIGNED , RANGING FROM SOCIAL HOUSING TO 5 BEDROOM DETACHED. IN MY VIEW AS A DRIVER POOR DESIGN IN THAT THERE IS ONLY ONE WAY IN AND OUT OF THE DEVELOPMENT AND IT IS NOT A PARTICULARLY WIDE ROAD (TWO CARS WIDTH)
STILL A DEVELOPMENT WITH MORE HOUSES BEING BUILT , BUT MAINTENANCE OF COMMUNAL AREAS OK , ALTHOUGH QUALITY OF GRASS VERGES / GARDENS LEAVES A LOT TO BE DESIRED DUE TO TURF LAID ON CONCRETE AT THE BOUNDARIES WHICH DIES OFF DUE TO LACK OF SPACE TO GROW.
PERSONAL EXPERIENCE HAS BEEN DISAPPOINTING IN TERMS OF DELAYS IN COMPLETING THE PROPERTY RESULTING IN HAVING TO LIVE IN A HOTEL FOR 2/3 WEEKS TO ENABLE DAUGHTERS TO ATTEND NEW YEAR AT NEW SCHOOL , FAILURE TO CORRECT SNAGGING ISSUES AND DENIAL OF RESPONSIBILITY FOR WATER LEAKS – BOILER OUTLET ALLOWS RAIN WATER TO ENTER AND LEAK DOWN WALL BUT ACCORDING TO BOVIS THEY ARE NOT RESPONSIBLE FOR THIS AS IN THEIR OPINION THE BOILER HAS BEEN CORRECTLY INSTALLED – CUSTOMER CARE / TAKING RESPONSIBILITY IS NON EXISTENT AND THIS FOLLOWS ON FROM THE DISCOVERY OF A GAS LEAK UNDER THE PAVEMENT OUTSIDE OUR PROPERTY WHICH WAS ATTENDED BY EMERGENCY SERVICES WHO ADVISED THAT THE PIPE WHEN INSTALLED WAS LEAKING AND HAD BEEN WRAPPED IN CLOTH AND BURIED IN THE HOPE THAT THE LEAK WOULD STOP – THE EVENTUAL ESCAPE OF GAS WAS QUITE CONSIDERABLE AND COULD HAVE BEEN VERY DANGEROUS LEADING TO A POTENTIAL EXPLOSION – UNFORTUNATELY SIMPLY IGNORED BY BOVIS JUST AS MANY OTHER ISSUES RAISED!
IT TOOK US 3 YEARS TO GET BOVIS TO SECURE FENCING POSTS IN REAR GARDEN WHICH HAD NOT BEEN PROPERLY PUT IN DEEP ENOUGH IN THE FIRST PLACE AND THE REMEDIAL WORK WAS UNDERTAKEN WITHOUT REPLACING ANY DAMAGED FENCING OR THE BROKEN POST WHICH AROSE DUE TO BOVIS TAKING AN INTOLERABLE PERIOD TO UNDERTAKE THE REPAIRS LEADING TO MORE DAMAGE AND THE CONTRACTORS WERE INSTRUCTED NOT TO REPLACE ANY FENCING BY THE AREA MANAGER – THE SAME PERSON WHO ADVISED THAT WATER ENTERING VIA THE BOILER OUTLET WAS NOT THEIR RESPONSIBILITY !
WE DID NOT EXPECT PERFECTION BUT DID EXPECT TO HAVE ANY DEFECTS IDENTIFIED PUT RIGHT FIRST TIME WITHOUT QUESTIONS OF COST TO BOVIS WHICH UNFORTUNATELY HAS NOT BEEN THE CASE AND MORE OFTEN THAN NOT THEY HAVE TRIED TO DENY RESPONSIBILITY OR BLAME OTHERS TO AVOID THEIR LIABILITY.
Please tell us what you like and dislike about this area:
WITHIN WALKING DISTANCE OF HAILSHAM TOWN CENTRE INCLUDING TESCOS, WAITROSE , ASDA AND MANY MORE AND A BUS RIDE OF EASTBOURNE / BRIGHTON.
DEVELOPMENT IS QUIET , BUT WITHOUT STREET LIGHTING AND BINS ARE COLLECTED FORTNIGHTLY. TRAFFIC BUSIER MORNINGS AND AFTERNOONS , SHORT WALK TO BUS STOPS WITH LOCAL SCHOOLS WITHIN WALKING DISTANCE AS ARE DOCTORS SURGERIES AND LOCAL C0-0P.
Please share one thing (or more) which you wish you had known before you moved in:
LACK OF CUSTOMER CARE / SERVICE
How has the building management responded to any problems or issues you have raised:
DENIED RESPONSIBILITY / BLAMED CIRCUMSTANCES SUCH AS PROBLEMS WITH FENCING BLAMED ON WEATHER RATHER THAN ENSURE PRODUCT WAS FIT FOR PURPOSE / CONTRACTORS RESTRICTED BY BOVIS NOT WISHING TO INCUR COSTS OF PUTTING THINGS RIGHT! / BOILER LEAK – NOBODY ELSE HAS HAD THIS PROBLEM !
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Facilities
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Design
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Location
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Value
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Management
