Great Location but not a show stopper
The building has a concierge which is great and they are usually quite nice. However the building managers like to charge for everything, from getting a bulb for your flat when you move in (they use very specific bulbs) to having visitors come visit for a couple hours, they will charge you. They have useful services such as Maintenance but they cost well over the market rate (£70 for one hour).
There are also issues with the fact that there are many amenities that are originally offered that you later find out have been withdrawn/stopped planning on. E.g. previously we had trash chutes, one tennant wasn’t using them responsibly so instead of just adding a security camera they locked them for the whole building. Also, although building wifi is offered it is very slow and doesn’t reach all of the flats. We were also promised that we would be contacted by a bills management company to set up all our bills for us. This has never happened.
The building also has many regular issues including lifts breaking down and hot water tanks being broken, these are recurring as most likely sustainable fixes are not put in place but short term solutions. I would encourage the managers to invest more in fixing issues as this is become a serious annoyance.
Aside from the above the decor of the building is in generally nice (except the cream kitchens) and cleaners do keep most communal areas reasonably clean.
Please tell us what you like and dislike about this area:
The local area is very nice, within a walking distance of the station, a few parks and of course Westfield shopping centre. There is a gym next door, which offers discounts to the building which is very nice. It’s quite noisy though so definitely better living on a higher floor if that is going to bother you.
Please share one thing (or more) which you wish you had known before you moved in:
We can only get a non-fibre broadband. You cant have smart bulb due to the bulb fitting used throughout the building.
What is the best feature of your home:
The light (which is currently blocked by scaffolding). The layout is nice. There are not many children in the building which is preferred.