About Laurus Homes
Laurus Homes is a profit-for-purpose housing development company, part of Trafford Housing Trust. The homes Laurus build can be purchased through a range of options including Shared Ownership and Help to Buy.
Buying + living in Laurus Homes is very stressful
Design could be improved – there is enough area (m2) in this house but not layout efficiently.
Lounge is too narrow.
Master bedroom is too narrow -you can just about close the door with a double bed in but very tight. Most people have king size bed nowadays. This won’t fit in the master.
Bedroom 2 is a generous size.
Landing area upstairs is generous – if you take some of this, you could make the master bedroom bigger.
It’s well equipped but the appliances were not fitted properly. I heard this is a common fault in many houses in this estate.
No attention to detail generally. Some windows were cracked. Window handles don’t work.
Tiling work is awful – scratched, not level, grouting is mixture of colours.
No choice to have different flooring in the hallway (carpet or nothing). No choice of different flooring in kitchen/toilet/bathrooms (tiling or nothing).
Please tell us what you like and dislike about this area:
We have been here a month – no bins have been delivered yet.
Laurus Homes made the road too narrow- if someone parks outside their own house, it’s very tight to get through.
Very dark on the road as the street light is so far apart.
Close to the bypass so getting out of Congleton is easy.
There is no pavement which makes it difficult to walk on the estate. Also no pavement on this side of Manchester Road (A34).
Please share one thing (or more) which you wish you had known before you moved in:
Back in Feb, if we knew that Laurus Homes is going to be this bad, I wouldn’t have bought this property. I don’t want my worst enemy to go through what we went through and what we are going through now.
It is competitively priced – but I feel they haven’t priced up properly. I would rather pay more for a properly managed site + good build quality + spec delivered on time.
How has the building management responded to any problems or issues you have raised:
Build quality is awful. On day 2, we had a major flood in our kitchen because the bath tub (bathroom is directly above the kitchen) wasn’t sealed to the wall. The plumber had to make a few holes to the ceiling to find where the leak was. The ceiling was later patched – but it shouldn’t have come to this!
We had the Head of customer service come to visit us to listen to our complaints. She took some photos of the house but she has since lost them. It just shows that she has no interest in making things right.
The garden is totally flooded because there is no sufficient drainage.
They haven’t built the house according to the spec we were given when we paid our reservation fee (e.g. TV point, plug sockets are not in the right place, towel heater is changed to a radiator). They haven’t told us about the changes. I heard these changes were made because electrician made a mistake with their quote. This is hardly our fault. Laurus Homes should honour their spec and deliver this.
We had 305 snags on our report (prepared by a professional snagger). Getting the snags rectified is hard work with Laurus Homes because they don’t really care about their customers. A month in, the snags are not done yet. I bought Bellway homes 8 years ago and they rectified issues very quickly.
I hear other home owners on the same estate have similar problems.
The only positive is the sales lady is excellent (but the sales management is totally sub-optimal) but she is due to retire soon.
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Facilities
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Design
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Location
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Value
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Management
