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I think the development has a lot of potential, but management is very poor. For example, a water tank broke and the building was without water. Residents notified the concierge/maintenance service and we were told it wasn’t a big deal and that someone would deal with it later. It took several residents to push the concierge to call maintenance and request an emergency repair. Information on the situation did not go out to residents until late the next day. We did not have water for almost an entire day. After that, a community notice was sent out stating that we should only share positive information on the community forums and that they would delete any criticism.
While I understand that things go wrong sometimes, communication is key. We are often told to contact management with issues, but management does not respond or tells us to go to concierge – who then tell us to go to management. Around and around we go… This makes it difficult to get anything fixed. The day we moved in our oven and stovetop weren’t working and it took them over 3 months to replace one fuse to get it working again. They had us going in circles the entire time.
Probably one of the worst things is the gaslighting that management seems to engage in. They tried to tell us that existing damage that we documented on day one wasn’t there (we have pictures). They also provided paperwork stating that someone had walked through the apartment with us to review damage (they never did). They told us we requested a furnished apartment (our application paperwork clearly has the unfurnished box checked). Anytime anyone points out an issue with the community – even if they are being rational and respectful – they are told that they are being negative and rude.
We have considered going through the complaints process through the Housing Ombudsman and the Local Authority, but it is incredibly difficult and time consuming. We are counting down the days until our lease is over and we can move somewhere else. Whenever I’m asked how I like living in London, I always say it’s great with the caveat that WEM Tower has been a terrible place to live.
The area has some shops, but very little in the way of restaurants, bars or open spaces. It’s very close to the Bakerloo and Overground lines which is convenient.
The building looks shiny and nice on the outside. The sales team are good at what they do, especially being nice and personable. But, once you sign and they have your money, that niceness goes away entirely and no one is there to help you. In the future, I plan on staying far, far away from Canada-Israel and Home Made.
Usually management ignores us. We let management know the day after we moved in that our oven/cooktop wasn’t working. We notified them via the maintenance app, concierge email, and property management emails. Their first response was to say that it was working when they handed over the apartment the day before. Over the course of 3 months, we sent several emails and had to talk to the concierge directly to finally get it fixed. They acted like we were being completely annoying the entire time.
The overall feel of the flats is nice as they’re new however there is very poor air circulation particularly in the ‘bed room’. The one bed flats are more like studios. The flats are furnished with exceptionally cheap furniture, the couch leg has broken 3 times in the 3 months I’ve lived here. Property management are appalling. As soon as they have your money and contract, they don’t reply to emails. They send incorrect emails stating that you owe a significant amount of money in rent even though it had been paid. They requested my deposit be released by DPS after 4 weeks of living there for no reason. Overall exceptionally poor management of the building.
Literally right on the north circular road so very loud. No small supermarkets close, only off-licences. No nice green spaces close by, only Monk’s park which is known to be dodgy. Hardly any nice restaurants close by. Good to be right on the tube. No bars or pubs close by.
That Homemade are terrible at replying to emails. The air circulation in the flat is terrible. The furniture and appliances are made cheap so they will break for no reason. Although the communal areas are nice, the events aren’t run well at all meaning no one turns up.
Rarely. I’ve had to go and seek the maintenance people to sort out toilet issues. I had logged the defect over a week prior and still no communication. Homemade sent an email stating that I owed a significant amount of money for rent and they were going to release my deposit after 4 weeks of living here. They then did not reply to these emails until I threatened to escalate further. They then replied stating it was in error. Absolutely appalling management. If I could leave, I would however they made me sign an 18 month contract with no break clause so I’m stuck.
WEM Tower is one of the best places I’ve lived-in in London.
I honestly do not get all the negative reviews. The tower was obviously very cleverly designed for young people to meet other people and have all the services around them.
The flats are brand new, well equipped with all appliances – washer/dryer, dish washer, normal size fridge and freezer, induction hob and a great oven. All AEG brand.
There is an AC which you can’t find in most London flats!
The ground floor is a great space to hang out, there is a gym, co-working space and a bar.
The concierge team are nice and there for us 24/7.
The tower is located right next to Stonebridge park station which is very convenient for me as I travel a lot centrally for work.
There are a few corner shops, a post office and a pharmacy. There more shops one station away at wembley central.
Don’t believe the bad reviews! It is clearly frustrated people. I never had an issue here.
Yes. There is an app for the tenants and the communication is done via there. Otherwise you can always go down to speak to the concierge for help.
Everything you need under one roof!
The ground floor is really cool, we have a gym, 24/7 concierge, cafe and bar, co-working space, hair salon, even a small garden for the dogs.
The staff are really friendly, and the concierge are super helpful. The parcel service is really convenient.
Any maintenance issues problems I had were solved immediately.
There is just about everything within 5 minutes walk of the building such as corner shop, pharmacy, GP and post office. There also a park across the road which is useful if you have pets. The tube station is 2 minutes walking distance.
Its a great place to meet new people and make friends.
Did not have any issues yet, but any questions I had were acknowledged quickly and professionally.
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