There are so many reasons why I could not recommend this dreadful company but here are just a few…
– the sales advisor is completely useless. On several occasions he lied, had almost no knowledge of the development or products he was selling, made up answers and let us down over and over.
– our property (which was accessible to the public) was left unlocked a number of times over weekends with no care from Sales or the site manager.
– on completion day our new home was completely filthy in all areas, carpets were dirty and worst of all there was urine stains all over the cloaks toilet.
– there are three site agents, all three are liars and / or completely unreliable for even the most basic of requests. The site manager promised us jobs would be done face to face during the initial walk around the house post completion but then lied to these conversations taking place and refused to do them. He since refuses to come back around to the house and just sends his assistant who is inexperienced and has zero customer service skills.
– since moving in we have had several issues all which you would expect to have with a new build from leaks, excessive screw pops, large cracks that exceed acceptable shrinkage and plasterboards dropping from the ceiling. All of these issues have been reported and either have been ignored or took far too long for them to be addressed.
Anwyl Homes do not participate in the NHBC home owner surveys post completion so they are able to get away with their awful practices without customer having opportunity to raise all of their failings.
Please if you are looking at this shared site consider Belway across the road. From speaking to new friends on this site who purchased a Belway, they aren’t perfect but the site team and build quality appears to be significantly better than Anwyl Homes.
Please seriously think twice about purchasing on this development, Maes Y Rhedyn, Llay, Wrexham as in mine and several other residents opinion there would only be frustration and disappointment ahead!
Please share one thing (or more) which you wish you had known before you moved in:
How terrible the finish would have been and how much money I would have needed to put into our NEW home to just bring it up to an acceptable quality.
What is the best feature of your home:
Layout works well however integral garage should have access from within the home.
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