A guide to living in East London

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is clean and tidy with excellent shopping and restaurants. Public transport easily accessible across London. An amazing place to live.

How has the building management responded to any problems or issues you have raised:

Yes as above and dealt with the problem professionally and efficiently. I have had a few issues and not had any problem sorting them out and this has been acted on quickly .

Please share one thing (or more) which you wish you had known before you moved in:

I have been happy with the apartment and facilities. I would say though the biggest let down is the gym. Not much equipment for leg day!

Please tell us about the good and bad aspects of living in your local area:

I’d highly recommend Momento Barking as a built-to-rent option in East London. The local area has a good range of shops, supermarkets and services on Barking High Street and nearby — from Vicarage Field Shopping Centre and big-name chains to independent cafés, restaurants, bars and markets, so everyday errands and socialising are very convenient. There are also pleasant open spaces and parks, including Barking Park and riverside walks along the River Roding, which are lovely for exercise or relaxing outdoors.

How has the building management responded to any problems or issues you have raised:

Building and property management have consistently been responsive and professional, with maintenance requests handled efficiently and clear, timely communication throughout. Mimi at the front desk is always welcoming and smiling she genuinely seems to love what she does, and as a resident, her warmth and positive energy really make a difference to the overall experience of living here.

Please share one thing (or more) which you wish you had known before you moved in:

One thing you don’t always get from a typical viewing is how much the community and management team influence the day-to-day experience. The building feels much more welcoming once you’re actually living here, the staff are approachable, maintenance is handled efficiently, and the communal spaces are genuinely used by residents rather than just being “show pieces.” For new neighbours, I’d recommend making the most of the facilities early on (especially the gym and co-working spaces) and introducing yourself to the team they’re very helpful if you ever need support. Also, if you commute during peak hours, give yourself a little extra time as the station can get busy. Overall, it’s a convenient and well-managed place to live once you settle in.

Please tell us about the good and bad aspects of living in your local area:

There are no bad aspects. All transport is under 5 minutes walk, the super markets & the park are all so convenient.

How has the building management responded to any problems or issues you have raised:

They respond quickly through the app which is what I’d expect from a building of this calibre. The important part is that the service is high quality. This is what makes living here important. Other places respond quickly but the work completed is not thorough.

Please share one thing (or more) which you wish you had known before you moved in:

All good. Every time I raise a ticket the response it urgent. Paul came on a Saturday and did an outstanding job and completed multiple things, even when he was only tasked with doing one. He went above and beyond what was asked and stayed late to get the jobs finished rather than pushing them back till Monday. Jose has also visited my apartment multiple times and hung my tv and helped me with furniture to make my apartment homely. Both of them have excellent attitudes and I’m grateful to have them help me.

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is a great area in development with many shops, bars, and restaurants. Anti social behaviour does happen at night though, specifically drag racers.

How has the building management responded to any problems or issues you have raised:

Management conduct was just as bad as the building condition. When I gave notice that I would be vacating, Vertus failed to confirm even basic move-out arrangements and then explicitly stated in writing that they would prioritise letting other vacant units before marketing mine for the remainder of the tenancy contract (hence continuing charging rent). That approach speaks volumes about how tenants are treated once they stop being convenient. I had been a tenant for nearly 4 years! This is not professional build-to-rent management. It feels like a glossy brand wrapped around poor maintenance, slow responses, and a strategy that shifts the consequences of mismanagement onto tenants. If you are considering renting with Vertus: ignore the brochures, talk to current residents. They make everything go smoothly when moving in, but then it becomes a nightmare. RUN!

Please share one thing (or more) which you wish you had known before you moved in:

That the landlord does not value loyalty or years as tenant at all.

Please tell us about the good and bad aspects of living in your local area:

Next to westfield and stratford station and handy for everything you need from food to entertainment.

How has the building management responded to any problems or issues you have raised:

quickly and efficiently with updates via the online app

Please share one thing (or more) which you wish you had known before you moved in:

How handy everything is , all you need is on the doorstep