A guide to living in Borough of Wandsworth

Please tell us about the good and bad aspects of living in your local area:

Great local shops, cafes, restaurants as well as services like doctors, dentist, physio, fitness studios, nail bars as well as transport links - all on the door step. A really convenient place to live.

How has the building management responded to any problems or issues you have raised:

Any issues responded to immediately and resolved very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Great place to live. Really enjoy how easy it is to live here

Please tell us about the good and bad aspects of living in your local area:

Living in Wandsworth is fantastic with the amount of restaurants and bars in the area. Also train station is just here as well, with 15 mins roughly into Waterloo. There is works going at station so it can be noisy early on weekend and as we living in Aviator point, it’s right under us.

How has the building management responded to any problems or issues you have raised:

I had my wardrobe doors not working and Paulo Floriano put a fix request in for me and they came and fixed it within a week.

Please share one thing (or more) which you wish you had known before you moved in:

How late the trains run into the night as you can hear them.

Please tell us about the good and bad aspects of living in your local area:

It’s great, nice amenities at NA, all except the theft of bikes, broken into cars and security has been of concern

How has the building management responded to any problems or issues you have raised:

Paulo Floriano is absolutely fantastic and a real asset to New Acres Wandsworth. He is professional, prompt and always quick to find solutions when problems arise. He genuinely goes above and beyond to help wherever he can, and if something is outside his remit, he will always do his best to find someone who can help. What makes Paulo stand out even more is his warm, friendly and approachable nature. He is very well liked by everyone at New Acres and is truly appreciated by all of us. Thank you, Paulo, for everything you do. Your hard work, kindness and willingness to help never go unnoticed!

Please share one thing (or more) which you wish you had known before you moved in:

Avoid residence on the recycling side, there are lots of different layouts, find one that is suited to your individual needs

Please tell us about the good and bad aspects of living in your local area:

The location is a real plus. Clapham Junction is walkable, which gives you quick trains into central London plus the Overground, and there are plenty of buses along York Road. Northcote Road is close by and has great independent shops, cafés, restaurants and bars, and the Thames path right next to the building is lovely for walks and runs. The main downside is that York Road is busy, so there's some traffic noise, and there's no Tube station on the doorstep. Overall it's a nice, lively area that still feels residential.

How has the building management responded to any problems or issues you have raised:

The front desk team always listens and passes things on, but getting issues actually fixed is slow. When I asked about the broken laundry machines, reception told me they were in contact with Miele and asked us to report problems in the app. Free laundry was announced as a temporary fix, but in practice it only worked on some machines, and the problems dragged on for weeks. Updates generally come by email and tend to be optimistic. Most of the time, residents keep each other more up to date than management does.

Please share one thing (or more) which you wish you had known before you moved in:

The social side is great, so join the residents' WhatsApp group straight away. It's the fastest way to find out about events and what's actually broken on any given day. Budget for laundry as an extra cost, because it isn't included in the rent. The studios also get really hot in summer, so bring or buy a good fan before June.

Please tell us about the good and bad aspects of living in your local area:

The area itself is convenient, with a good range of shops, restaurants and transport links nearby. My concerns are mainly with the building rather than the neighbourhood.

How has the building management responded to any problems or issues you have raised:

The problems with bins, cleanliness and events are visible to anyone in the building, yet there has been little proactive action from management to address them.

Please share one thing (or more) which you wish you had known before you moved in:

Much of the community experience depends on individual staff. When the community manager left, events and the social atmosphere went with them. It's worth asking current residents how shared spaces and events are running now, not just what the brochure promises.