A guide to living in South West London

Beautiful building, super modern. Pool, gym, and kid play areas are great. Our flat has multiple patios with awesome views of the Thames and the Battersea Power Station. Maintenance is the best! Every issue I’ve ever had was addressed quickly. Ky & Reuben just fixed 3 things for me in a matter of minutes. Thank you!!

I lived in at Sunday Mills for 4 years and absolutely loved my time here. My apartment was everything I needed, modern, cosy, warm. The development was incredible.. the gym, cinema room and living room where I could bring friends was so good and I felt very lucky to have that. The staff are lovely, the 24 hour concierge was a bonus. I only moved out because I moved in with my partner who I actually met in the building. I was very sad to leave and would recommend to anyone who is looking for a safe, lovely home.

I would strongly urge anyone considering moving to MODA’s Embassy Boulevard to think twice. This review reflects my personal experience, although I am aware that other residents have faced similar issues. Finding and securing a flat The process was genuinely exhausting. From my first viewing, it took nearly three months to secure a flat despite viewing and wanting to put a deposit down on a number of different units. Throughout that period, we were repeatedly let down by false information, unanswered emails and promises that certain units could be secured, only to be told they were suddenly unavailable after we had been chased to pay the reservation fee. Communication was so poor that I had to turn up at the development unannounced just to speak to someone (luckily lived a 100 m walk away). Emails would routinely go unanswered unless I copied in MODA’s Operations Director. I submitted a complaint, only to face further delays chasing a response. When management eventually replied, the response was a lengthy, seemingly AI generated message which essentially amounted to an acknowledgement that they were busy and would try to improve. We genuinely liked the flat, so we gave MODA the benefit of the doubt, assuming these were teething issues at a new development. Unfortunately, moving in has only reinforced our concerns. Since moving in We have now been here for three weeks. The flat itself is nice, as we expected, but the basic customer experience has been incredibly disappointing but despite arranging a move in appointment, when we arrived, the team appeared completely unprepared. They did not seem to know we were moving in or that we had paid our deposit and first month’s rent. Furniture we had explicitly been told would be removed was still there. We have spent three weeks chasing an induction and basic information about our bills. After four emails, we finally received an appointment date. Shock, nobody turned up. Since then, we have sent two further emails trying to rearrange the appointment, with no response. Calling has been equally pointless as no one answers the phone. The bigger issue This is not about one missed appointment or one unanswered email. It is a consistent pattern of poor communication, broken expectations and a complete lack of ownership, both before and after moving in. We haven't once asked for anything above adn beyond basic information that we need. For a company managing premium rental accommodation, the standard of customer service has been so poor. Residents should not have to send four email chasers, escalate complaints to senior management or physically turn up at reception simply to get basic answers. The only real positive I can give is that we like the flat itself. Almost every interaction with MODA, however, has been unnecessarily difficult. Had we known what the experience would be like, we would have seriously reconsidered moving here. Moving home is stressful enough without having to fight for basic communication and support. We had hoped this would be a long-term home. At this point, it is difficult to see that happening. MODA in my opinion are totally out of their depth managing luxury apartments in the area.

I never thought I’d say this about moving house, but… that was actually fun! First of all, a MASSIVE shout-out to Danielle, who was absolutely fantastic from day one! She got the whole process started and somehow managed to make everything feel ridiculously easy. Not once did she make me feel silly for asking questions (and believe me, I had approximately a million of them… possibly two million). Always cheerful, incredibly patient, genuinely caring and ready to help. An absolute gem and truly the jewel in the crown! Btw. I love you music taste! Then came Nicole and Lauren, who basically became my personal guardian angels throughout the rest of the move-in process. A question about the deposit? BOOM! Lightning-fast response, clear explanation and brilliant advice on what to do next. A question about the apartment? BOOM! Sorted before I even had time to start worrying. Honestly, I’m starting to suspect these ladies have superpowers. Nothing ever seemed too much trouble, and every interaction was filled with kindness, professionalism and positive energy. The induction and building tour were equally brilliant, informative, relaxed and genuinely enjoyable. I’m still discovering everything New Acres has to offer, but the whole experience has made settling in feel incredibly easy. As for the apartment itself, I’m absolutely delighted! It already feels like home. Now that I’ve finally unpacked my boxes and added a few personal touches, I can confidently say that New Acres isn’t just about the building, it’s about the wonderful people who make you feel at home from the very beginning. The property management team has been nothing short of exceptional, and I genuinely couldn’t have asked for a warmer welcome. Danielle, Nicole and Lauren - thank you for turning something that could have been a stressful nightmare into an absolute breeze! And Thank you you didn’t kill me for my jokes! If moving house were an Olympic sport, you’d be bringing home three gold medals. Five stars simply aren’t enough! ❤️

PLEASE READ BEFORE MOVING INTO MODA EMBASSY BOULEVARD I consider myself one of the fortunate residents, having experienced no major issues with my apartment apart from it not being cleaned before I moved in. However, many other residents have had a very different experience. Residents have reported plaster beetle infestations in supposedly brand-new flats, with MODA allegedly telling residents that the beetles were “not dangerous” and leaving them to clean them up themselves. Others have reported leaks and mould. These are serious concerns in a development marketed as modern, high-quality accommodation. My own experience was also affected by misleading information during the viewing process. Babur, the employee showing me around, gave inaccurate information about amenity costs, removing furniture from furnished apartments and other important details. MODA offered no compensation, while other residents have reportedly incurred thousands of pounds in storage costs as a result of similar issues. Other ongoing concerns include rent payment difficulties, including direct debit issues and a reported £5,000 payment cap; emails and requests for assistance going unanswered; and the advertised 24-hour concierge service not being consistently available across both buildings. Bin rooms regularly overflow, rubbish is left around the building, and residents have raised concerns about rats. Since the switch to Community Energy several months ago, communication about heating has reportedly been virtually nonexistent. Some members of staff are genuinely lovely, which makes the situation all the more disappointing. However, there has been significant staff turnover, and some employees appear overwhelmed. Residents too often seem to be left without answers or meaningful support. The one silver lining is the community residents have built among themselves. It is a shame that such a strong community has developed despite, rather than because of, the management. My advice to anyone considering moving here is to think very carefully before signing a tenancy agreement. Get EVERYTHING MODA promises in writing, particularly regarding costs, amenities, furnishings and services. The reality of living here has fallen well short of expectations, and these issues need to be addressed seriously.