Sunday Mills, SW18

Manager response

Dear KU, Thank you for taking the time to share such a detailed and positive review of your experience at Sunday Mills. We are delighted to hear that you have been enjoying both your studio and the wide range of amenities available within the building. It's wonderful to know that spaces such as the gym, residents' lounge, screening room, private dining room, and our rooftop terraces have contributed positively to your experience, particularly the sixth-floor terrace and its city views. We're also pleased that our management team has been able to provide the responsive service and support that our residents deserve. Your kind words about both the onsite and senior management teams are greatly appreciated and will be shared with everyone involved. It's fantastic to hear how much you enjoy the local area as well. The excellent transport links, nearby supermarkets, cafés, and restaurants are some of the many reasons residents choose Sunday Mills, and we're glad they've helped make your experience even more enjoyable. Perhaps most importantly, we're grateful for your comments regarding the transparency and communication you received from your very first enquiry. Providing clear information and support throughout the resident journey is something we take great pride in, so it's wonderful to know this has made a positive difference. Thank you again for your recommendation and for choosing Sunday Mills as your home. We truly appreciate your feedback and look forward to continuing to provide you with an excellent living experience. Kind regards, Francisco Mambero Community and Operations Manager

Manager response

Thank you for taking the time to share such a wonderful review. We're delighted to hear that you've had such a positive experience at Sunday Mills and that you've found the building clean, organised, and well-equipped with everything you need. It's especially rewarding to know that our team, including Derron, Lexi, and our front desk colleagues, have made such a positive impression through their friendly, supportive, and welcoming service . We're also pleased that you've found your studio to be ideal and thoughtfully designed, and that any issues you've raised have been addressed quickly and effectively by the team. We appreciate your feedback regarding transport links. While we're fortunate to be in a peaceful and safe location, we understand the desire for more convenient connections into central London. Thank you again for your kind words and for recommending us. We truly appreciate your support and are grateful to have you as part of the Sunday Mills community. Best wishes, Francisco Mambero Community & Operations Manager

Manager response

Thank you, Vincent, for such a thoughtful and positive review. We’re delighted to hear that you’re enjoying the facilities, particularly the gym and communal spaces, and that you’ve been making the most of the events on offer. It’s especially rewarding to know that Eriona and Derron have made such a strong impression—they will be thrilled to receive your kind words. We’re very proud of the team and the supportive, welcoming environment they help create every day. We also appreciate your feedback regarding additional amenities such as a pool or sauna. While these facilities are not currently part of the offering at Sunday Mills, your comments are valuable and will be taken into consideration as we continue to review and enhance our resident experience. It’s great to hear that any queries or concerns have been handled promptly and that your experience with the management team has been a positive one. Providing responsive and attentive service is something we take very seriously. Thank you again for your recommendation and for being part of the Sunday Mills community. Best wishes,

Manager response

Thank you for sharing your detailed feedback, Chloe. We’re delighted to hear that you’ve been enjoying the design of the building, including the rooftop and terrace spaces, as well as the greenery and overall cleanliness. It’s also great to know that you’re happy with the surrounding area and the range of local amenities and transport links available. We appreciate your comments regarding the lifts and understand how frustrating faults can be when they occur. Please note the lifts are working as they should be in both blocks. It’s also really encouraging to hear your positive feedback about our team’s responsiveness and communication. Providing timely updates and support to residents is something we take great pride in. Thank you again for your recommendation—it truly means a lot. Should you need any further assistance, please don’t hesitate to reach out. Kind regards, Francisco Community & Operations Manager