Sunday Mills, SW18

Manager response

Thank you, Vincent, for such a thoughtful and positive review. We’re delighted to hear that you’re enjoying the facilities, particularly the gym and communal spaces, and that you’ve been making the most of the events on offer. It’s especially rewarding to know that Eriona and Derron have made such a strong impression—they will be thrilled to receive your kind words. We’re very proud of the team and the supportive, welcoming environment they help create every day. We also appreciate your feedback regarding additional amenities such as a pool or sauna. While these facilities are not currently part of the offering at Sunday Mills, your comments are valuable and will be taken into consideration as we continue to review and enhance our resident experience. It’s great to hear that any queries or concerns have been handled promptly and that your experience with the management team has been a positive one. Providing responsive and attentive service is something we take very seriously. Thank you again for your recommendation and for being part of the Sunday Mills community. Best wishes,

Manager response

Thank you for sharing your detailed feedback, Chloe. We’re delighted to hear that you’ve been enjoying the design of the building, including the rooftop and terrace spaces, as well as the greenery and overall cleanliness. It’s also great to know that you’re happy with the surrounding area and the range of local amenities and transport links available. We appreciate your comments regarding the lifts and understand how frustrating faults can be when they occur. Please note the lifts are working as they should be in both blocks. It’s also really encouraging to hear your positive feedback about our team’s responsiveness and communication. Providing timely updates and support to residents is something we take great pride in. Thank you again for your recommendation—it truly means a lot. Should you need any further assistance, please don’t hesitate to reach out. Kind regards, Francisco Community & Operations Manager

Manager response

Copilot said: Thank you for your kind review, Tom. We’re delighted to hear how much you’re enjoying the building, particularly the roof garden, BBQ area, and gym facilities. It’s great to know these spaces are making a positive impact on your experience, and that the cleanliness and equipment standards are meeting your expectations. We also really appreciate your positive comments about the location and the convenience it offers, as well as the peaceful atmosphere within the building. It’s especially encouraging to hear your feedback on our team and maintenance response times. Providing a prompt and efficient service is very important to us, and we’re pleased that this has been reflected in your experience. We’re also glad we were able to support you with your heating issue and reach a fair resolution. Thank you again for your recommendation—it means a great deal to the team. Kind regards, Francisco Community & Operations Manager

Manager response

Thank you for sharing such a detailed review, John. We’re really pleased to hear that you appreciate the modern design of the building, as well as the outdoor spaces and greenery—these are elements we’re very proud of and delighted that you’re enjoying. It’s also great to know that the local area, with its shops, restaurants and transport links, has been a highlight for you. That said, we’re genuinely sorry to hear about your experience with our service and communication. Your comments regarding front desk availability, response times, and the handling of maintenance requests are taken very seriously. This is not the standard we aim to provide, and we will be reviewing this with the team to ensure greater visibility at the desk, clearer communication, and improved follow-up on all resident queries—particularly around timelines and app updates. We also appreciate your feedback regarding laundry costs and train noise. While some aspects such as external noise can vary depending on studio location, we understand how important transparency is, and we will take this into account when communicating with prospective and current residents. Thank you again for your honest feedback—it really helps us identify where we need to improve. If you would be open to discussing your experience further, we would very much welcome the opportunity to address your concerns directly. Best wishes, Francisco Mambero Community & Operations Manager

Manager response

Thank you for your thoughtful review, Daisy. We’re really pleased to hear that you’ve been enjoying the range of facilities available, including the gym, lounge, and cinema room. It’s also great to know that the cleanliness of the building and the upkeep by our housekeeping team have met your expectations. We appreciate your positive comments regarding the design of the studios and how they maximise space, as well as the ease and speed of reporting and resolving maintenance issues in communal areas. It’s fantastic to hear that you’re enjoying the location, with its convenience for commuting and access to local shops, restaurants, and green spaces. We also appreciate your honest feedback regarding cost and busier periods in shared facilities such as the laundry room. Thank you as well for your patience regarding the lift and keycard issue. While delays can occasionally occur when working with external contractors, we always aim to resolve matters as quickly as possible and keep residents informed throughout. That said, I can confirm that all four lifts are operational as they should be. We’re delighted to hear that you would recommend us, and we truly value your feedback. Kind regards, Francisco Community & Operations Manager