Sunday Mills, SW18

Manager response

Thank you for taking the time to share your feedback. We are pleased to hear that you have enjoyed the convenient location and local amenities in the area. We are sorry that your experience with the air conditioning and communication around ongoing building issues did not meet your expectations. While the majority of studios across both buildings continued to operate with fully functioning air conditioning systems, unfortunately a small number of studios were affected by a complex issue that required involvement from external contractors and specialist parties. During this period, we provided fans to affected residents and, where availability allowed, offered temporary studio relocations to spaces where the air conditioning was fully operational. We are pleased to confirm that the issue has now been resolved. We acknowledge your comments regarding communication and maintenance response times. Whilst some building-wide issues can be dependent on third-party contractors and suppliers, we recognise the importance of keeping residents informed throughout the process. As part of our ongoing improvements, we are working towards reducing maintenance response times to within 72 hours where possible, with response times varying depending on the urgency and severity of the issue reported. Regarding train noise, we have always been transparent during viewings and tours about the varying noise levels across different studio locations. Prospective residents are shown alternative studio positions and views where available, allowing them to make an informed decision based on their personal preferences and budget. We also appreciate your feedback regarding our events program. Our focus has always been on delivering a high-quality and diverse calendar of events that caters to the wider Folk community, rather than simply increasing the quantity of events. Following a recent review of resident feedback and event attendance, we are pleased to confirm that Pilates has now been reintroduced to the events program. We are continuously looking for ways to improve both our operational performance and resident experience, and we value all feedback that helps us do so. Should you wish to discuss any of your concerns further, please feel free to contact us directly at folk@sundaymills.com and we would be more than happy to discuss them with you. Best wishes, Francisco Mambero Community and Operations Manager

Manager response

Dear KU, Thank you for taking the time to share such a detailed and positive review of your experience at Sunday Mills. We are delighted to hear that you have been enjoying both your studio and the wide range of amenities available within the building. It's wonderful to know that spaces such as the gym, residents' lounge, screening room, private dining room, and our rooftop terraces have contributed positively to your experience, particularly the sixth-floor terrace and its city views. We're also pleased that our management team has been able to provide the responsive service and support that our residents deserve. Your kind words about both the onsite and senior management teams are greatly appreciated and will be shared with everyone involved. It's fantastic to hear how much you enjoy the local area as well. The excellent transport links, nearby supermarkets, cafés, and restaurants are some of the many reasons residents choose Sunday Mills, and we're glad they've helped make your experience even more enjoyable. Perhaps most importantly, we're grateful for your comments regarding the transparency and communication you received from your very first enquiry. Providing clear information and support throughout the resident journey is something we take great pride in, so it's wonderful to know this has made a positive difference. Thank you again for your recommendation and for choosing Sunday Mills as your home. We truly appreciate your feedback and look forward to continuing to provide you with an excellent living experience. Kind regards, Francisco Mambero Community and Operations Manager

Manager response

Thank you for taking the time to share such a wonderful review. We're delighted to hear that you've had such a positive experience at Sunday Mills and that you've found the building clean, organised, and well-equipped with everything you need. It's especially rewarding to know that our team, including Derron, Lexi, and our front desk colleagues, have made such a positive impression through their friendly, supportive, and welcoming service . We're also pleased that you've found your studio to be ideal and thoughtfully designed, and that any issues you've raised have been addressed quickly and effectively by the team. We appreciate your feedback regarding transport links. While we're fortunate to be in a peaceful and safe location, we understand the desire for more convenient connections into central London. Thank you again for your kind words and for recommending us. We truly appreciate your support and are grateful to have you as part of the Sunday Mills community. Best wishes, Francisco Mambero Community & Operations Manager

Manager response

Thank you, Vincent, for such a thoughtful and positive review. We’re delighted to hear that you’re enjoying the facilities, particularly the gym and communal spaces, and that you’ve been making the most of the events on offer. It’s especially rewarding to know that Eriona and Derron have made such a strong impression—they will be thrilled to receive your kind words. We’re very proud of the team and the supportive, welcoming environment they help create every day. We also appreciate your feedback regarding additional amenities such as a pool or sauna. While these facilities are not currently part of the offering at Sunday Mills, your comments are valuable and will be taken into consideration as we continue to review and enhance our resident experience. It’s great to hear that any queries or concerns have been handled promptly and that your experience with the management team has been a positive one. Providing responsive and attentive service is something we take very seriously. Thank you again for your recommendation and for being part of the Sunday Mills community. Best wishes,