Embassy Boulevard, SW11

Manager response

Hi Gene, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear how much you are enjoying your apartment, the facilities and the location, and especially pleased that our team has been able to assist you when needed. Thank you as well for your helpful feedback regarding the air conditioning. We completely agree that this is an important feature, particularly during warmer weather, and we will share your comments with the relevant teams so this can be made clearer in future promotional materials. It’s fantastic to know you would recommend Embassy Boulevard, and we hope you continue to enjoy everything the building and local area have to offer.

Manager response

Thank you for your feedback. We take concerns regarding cooling, maintenance and resident comfort very seriously. However, we have been unable to identify any current or previous long-stay or short-stay resident under the name displayed on this HomeViews review or the google review. We have also been unable to match the details provided with any issue reported to our management team. We would appreciate it if you could contact us directly with your booking or tenancy details and the dates of your stay. This will allow us to verify the review, investigate the concerns raised and arrange a meeting or call to discuss the matter. We are committed to resolving genuine resident concerns, but without further information, we are currently unable to locate any record of your stay or the issues described.

Manager response

Hi Yasmin, Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that our team individually  have all made such a positive impression. We'll be sure to share your kind words with them, especially Babur. We're also pleased to hear that you're enjoying the location and design of the building. As you mentioned, with any new development there can be some initial teething issues, and we appreciate your patience while we continue to address these and improve the resident experience. Thank you again for your feedback and recommendation. We're grateful to have you as part of the community and look forward to continuing to support you during your time with us. Team Moda

Manager response

Hi James, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you enjoyed your stay and made the most of the building’s amenities, especially the library and communal spaces. It’s great to know they added to your experience. We’re also pleased that our concierge team, Tom and Afnan, were able to resolve the hot water issue quickly and efficiently. We’ll be sure to pass on your kind words to them — they’ll really appreciate it. Thank you as well for your feedback about the amenities information. We understand how important it is to have clear details before moving in, and we’re currently reviewing how we present this on our website to ensure everything is easy to find and fully highlighted. It’s wonderful to hear you would recommend us, and we hope to welcome you back again in the future! Best wishes, Team Moda

Manager response

Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear how much you enjoy living here and that the local shops, food options, and nearby landmarks like The Alchemist have enhanced your experience. It’s especially lovely to hear your kind words about our concierge team Tom and Afnan will be thrilled to know they made such a positive impression with their warm welcomes. We’re also pleased that you’ve found the area safe and secure, and that our maintenance team has been responsive through the Moda app. Battersea really does have so much to offer, and we’re always happy to help residents discover more of what’s going on locally. Thank you again for recommending us and for your fantastic ratings across the board we truly appreciate your support and are glad to have you as part of our community.