New Acres Wandsworth, SW18

Please tell us about the good and bad aspects of living in your local area:

This area is accessible to all location and the environment is fantastic, however, the parking access is a major challenge

How has the building management responded to any problems or issues you have raised:

They are doing great and they have great receptionist, such As Lauren etc

Please share one thing (or more) which you wish you had known before you moved in:

Nothing really bad, it just the parking space . Parking space is very important knowing that the development also have aPDR which mean people can be invited and if they come they can’t have a free parking spot, and I can’t park my car and I have to pay a huge Amount of £200 a month

Please tell us about the good and bad aspects of living in your local area:

The local area is great as it has a variety of everything i.e. cafe’s, restaurants etc but unfortunately no tube station nearby but a train instead, that has great links to airports and central.

How has the building management responded to any problems or issues you have raised:

It has always been great and the requests were dealt with fast and effectively.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I only knew how the bike storages are not quite reliable place to store, giving what happened in the past, but other than that, the development is amazing and I’m overjoyed to be part of it!

Please tell us about the good and bad aspects of living in your local area:

Wandsworth town is great - plenty to do and great connections to the rest of London. New Acres itself nicely positioned near the river.

How has the building management responded to any problems or issues you have raised:

Takes multiple emails and chasing to get anywhere in terms of resolving issues. Most are ignored. Some of the back and forth’s residents have had to have with staff over basic, as well as more complex issues, are staggering. There was even an instance of a girl being locked out of her flat until she signed her tenancy renewal (with price hiked), under duress.

Please share one thing (or more) which you wish you had known before you moved in:

That the water would go off multiple times a month and that management would take no accountability (and then hike rents and offer no good reason for good measure).

Please tell us about the good and bad aspects of living in your local area:

Right by the station and shops. Plenty of food shops near by including a waitrose in the development. Also loads of restaurants and cafes near.

How has the building management responded to any problems or issues you have raised:

They respond very poorly. Often either not taking us seriously, not communicating with us properly or saying certain facilities or amenities aren’t included in rent (while our contracts state they clearly are) so we shouldn’t complain if they aren’t working. Especially when we had a lot of break ins and unhoused sleeping in bin rooms, the response was way below par.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had know that rent increases are out of proportion, that the building was built using cheap materials so loads of stuff easily breaks but then takes for ever to fix, that property is managed below what should be the bare minimum level of empathy and care, that you don’t actually need a pool but having landlords/property managers who care is far more important

Please tell us about the good and bad aspects of living in your local area:

The location is great, very close to the station, but the station isn’t build to hold the amount of people it now has to cater for so compared to everywhere else I’ve lived in London the journey into work in central in the morning is hellish. Very close to York Road and southside which is ideal and very close to the river with views of it, although for most the views are of the river over the rubbish tip.

How has the building management responded to any problems or issues you have raised:

They don’t respond. Takes months for them to fix issues if at all and they lay blame anywhere but on themselves

Please share one thing (or more) which you wish you had known before you moved in:

How bad the management team are and how little the care about the tenants