A guide to living in East of England

Please tell us about the good and bad aspects of living in your local area:

It’s nice n the management is what’s it’s all about they care n take time out the reception is good n somis the maintenance

How has the building management responded to any problems or issues you have raised:

With speed they don’t waste time people are well Trained

Please share one thing (or more) which you wish you had known before you moved in:

I hv lived all Over the world recently in Dubai n this management is top class

Please tell us about the good and bad aspects of living in your local area:

Good: Promising area with a very good development plan. Uber delivery arrives in 20 to 25 minutes. 10 minutes Heard about parcels delivery issues but all is fine and on move in date , seen the Royal Mail team doing amazing job delivering to the tenancies. Bad: The are still under development but I think it is going fast. No shops , cafe or restaurant around close to area itself but you can go downtown. You can’t live there without a car , the public transportation might not be inconvenient.

How has the building management responded to any problems or issues you have raised:

I reported and they responded with promise and action to do the needful.

Please share one thing (or more) which you wish you had known before you moved in:

More information about the area development plan. More information about utilities companies for water , electricity, gas &heating .

Please tell us about the good and bad aspects of living in your local area:

I like the area. Bin collections have been fine since the developer bothers to put them in place (took many months to convince them though, so now we have mice in the building).

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had realized that customer support was going to leave you hanging for bottom of the barrel elements such as: waste management, heating, door security.

What is the best feature of your home:

I like my home, I am simply not enthused with the customer support’s response whenever there is an issue in the building - which is unfortunately too frequently and makes for a very stressful living situation.

Please tell us about the good and bad aspects of living in your local area:

Great location, close enough to everything but also a perfect community developing . Local Tesco due to open great to have on the doorstep. Buses running through now. Walking distance to bigger supermarkets.

How has the building management responded to any problems or issues you have raised:

Natalie is amazing! Responds in a timely manner and nothing is ever too much trouble.

Please share one thing (or more) which you wish you had known before you moved in:

Been shown how to use heating system and alarm system as is quite complicated.

Please tell us about the good and bad aspects of living in your local area:

Merchants Yard is in a fantastic location in Ipswich - 2 minutes to the Railway Station, meaning that you can reach London, Norwich and Cambridge in an hour. The town centre is 5 minutes walk away and the majority of local buses stop just outside the estate. Despite being so central, the development is very quiet and also offers great access to the riverside walk and the quays.

How has the building management responded to any problems or issues you have raised:

Logging issues via the app is very simple and any minor maintenance issues have been remedied very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

There is very little parking for visitors within the estate - this is due to the close proximity to the railway station. This is not an issue as there is ample public parking close to the estate.