A Guide to Living in East of England

Please review your development:

The design of the buildings is nice however the east quay is looking very tired and rundown now.
The games room, working space and dining room are great – we are lucky to have these and they are taken care of.
Property could be managed better. Water is constantly turned off and Wi-Fi can be down a lot of the time.

Please share one thing (or more) which you wish you had known before you moved in:

Good insights – very close to town. Whoops, restaurants and supermarkets
Bad insights – area is dodgy, a lot of drugs and bad behaviour.

How has the building management responded to any problems or issues you have raised:

We haven’t had any issues with our flat as of yet, however I have heard from a number of residents that the management is very poor in terms of responding to issues or problems and doesn’t make it their priority to sort the issues. When we moved in we asked for one of the mattresses to be removed as we have 1 of our own, this was never allowed apparently so we have 2 mattresses in 1 room. The management are not accommodating and will not go above and beyond to help with anything.

Please review your development:

The design is really good and easy on the eye. Big fan of the communal area and the access we as residents have to them, it’s very convenient when having a large number of guests. The building is managed well by Susan, Lee and the rest of the team and the facilities are great too.

Please share one thing (or more) which you wish you had known before you moved in:

Wish we knew how hard it was for our visitors to find parking

How has the building management responded to any problems or issues you have raised:

There is an online service we use for any problems and the system is easy to use.

Please review your development:

Parking is appalling. Trying to have visitors is like playing Russian roulette if the canalside office is closed and you have an unplanned visitor the advice is to park in the meadows car park in Chelmsford and walk. Firstly not everyone can walk that far & secondly it’s not as secure as having your treasured vehicle parked outside. Thirdly the charge of 10 per day is ridiculous. The 60-100 pound for parking tickets that are applied without mercy (even if you’ve parked in the only available spot, with a permit clearly displayed) is just unacceptable.

Rent increases are unreasonable and unpalatable given the recent cost of living spikes. The landlords response on my challenging it? To serve me a section 21 eviction notice .. very kind of them. So take it or leave it.

Rubbish bays are disgusting and other tenants are clearly uncivilised animals to leave such disgusting mess.

Common parts were cleaned regularly, windows not so much. Comms from staff were a bit hit and miss but their intentions seem good.

Letting Fenn Wright show people around in my absence was a mistake- they left the balcony door open and told canalside they couldn’t shut it. Nobody from canalside dealt with it despite me emailing and thus it was left open swinging in the breeze for nearly 3 weeks. Not good!

Please share one thing (or more) which you wish you had known before you moved in:

It’s too far to comfortably walk to the station .. though on paper it looks like it should be fine .

How has the building management responded to any problems or issues you have raised:

Badly. Maintenance would offer a whole day appointment and then just not show up. Complaints I raised on other issues were roundly rebutted and dismissed.

4

Facilities

4

Design

3

Location

2

Value

2

Management

Please review your development:

Nothing needed , all things are placed well. Response from management is too good , property is very clean , all facilities are in shape , response time to the complaints are good, common area is very well managed , our kids are enjoying the common facilities

Please share one thing (or more) which you wish you had known before you moved in:

We heard all positive about the property and there is nothing left to know more

How has the building management responded to any problems or issues you have raised:

Very good response from the management team, every time response is good