A guide to living in Cambridgeshire

Please tell us about the good and bad aspects of living in your local area:

aftersales shockingly poor. Customer service team ill equipped to handle basic queries. Offered site visits to show/explain and highlight the issues. No responses

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known how poor the customer service and aftersales team were. I've wasted so much time and effort trying to engage with them. Execs at the top not interested and wont reply to letters. Pointless, toothless process/team.

What is the best feature of your home:

Not sure why this is relevant to posting a poor performance review of Hill Residential.

Please tell us about the good and bad aspects of living in your local area:

Very good neighbourhood and great design of the property. Sainsbury is very close by and also other facilities like cafe and pizzeria

Please share one thing (or more) which you wish you had known before you moved in:

Not really - everything is transparent and all staff is helpful

What is the best feature of your home:

Good design, solid structure, nice layout and spacious rooms

Please tell us about the good and bad aspects of living in your local area:

Bad aspects Issues withs collection of parcels at times where the courier cannot find the place. And smell in the corriders.

How has the building management responded to any problems or issues you have raised:

Yes, had issues getting a key for the post box which is sorted now.

Please share one thing (or more) which you wish you had known before you moved in:

Parking issues are a nightmare and the noise is pretty loud outside due to the clubs/pubs

Please tell us about the good and bad aspects of living in your local area:

Overall great property and area to live in. It is very peaceful and quiet and the community is just as beautiful, Very lovely.

How has the building management responded to any problems or issues you have raised:

Alisha, one of our property managers was a huge help, I will be recommending this property to friends. She truly does care about our concerns and issues when it comes to properties.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing at all. I feel like the property is beautiful inside and out

Please tell us about the good and bad aspects of living in your local area:

Dirty, lots of traffic noise from motorcycles. Antis -social behaviour from non-residents. Rubbish everywhere.

How has the building management responded to any problems or issues you have raised:

Very badly. Do not respond at all, or respond so slowly and not in a helpful way. Fire alarms going off and no light bulbs on arrival when I moved in. Had to buy my own battery replacement and light bulbs. No one able to tell me what kind of light bulbs Had no water for >48 hours.

Please share one thing (or more) which you wish you had known before you moved in:

Smelly and overpriced. I would have to pay for private parking for a week because they wouldn’t get back to me about the residents parking