A guide to living in Borough of Ealing

Please tell us about the good and bad aspects of living in your local area:

I’ve been living at Lina House in Acton Town for 2 years so far, and unfortunately my experience has been disappointing overall. The main positives are the excellent transport links, with easy access to the Tube, and the convenience of having supermarkets and other shops nearby. However, there are several issues that significantly affect the quality of living. The area around the building can be extremely noisy because of the nearby park, where large groups often gather, especially during the day and evening. The streets are frequently dirty, and there seems to be very little attention paid to their upkeep. Security is another concern. It often feels like no one is monitoring what happens around the building or responding to residents’ concerns. Inside the building, there are also maintenance problems. The windows in the communal areas don’t open properly, and residents often have to force them open because it’s very hot inside. My flat also becomes unbearably hot during warm weather. The blinds do very little to block the heat, making it difficult to breathe comfortably during the summer. Overall, while the location is convenient, the lack of maintenance, cleanliness, security, and comfort makes it hard to recommend Lina House as a place to live. sorry to be frank

How has the building management responded to any problems or issues you have raised:

Normaly the just emails, and even they repair what it’s broken, takes too long. No one it’s coming to speak to us or check things

Please share one thing (or more) which you wish you had known before you moved in:

If you’re considering viewing this building, I’d recommend taking a look beyond the show flat. Make sure you check the rubbish room, the condition of the lifts, and the cleanliness of the communal areas. They give a much more accurate picture of what it’s like to live here day to day.

Please tell us about the good and bad aspects of living in your local area:

Acton is generally a convenient area with decent transport links (Elizabeth line and Underground) and plenty of local shops and supermarkets nearby. However, bin collections and waste management around the local streets are frequently poorly managed, causing recurring cleanliness and public health issues in the neighborhood.

How has the building management responded to any problems or issues you have raised:

Building management (Touchstone) has been extremely unresponsive, dismissive, and slow to act. Issues with key fob access and waste management have been ignored for far too long without any clear communication or urgent resolutions provided to residents.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how poorly maintained the building's essential facilities are and how negligent the management team is. The persistent fob failures, lift outages, and resulting trash accumulation make living here incredibly frustrating and stressful.

Please tell us about the good and bad aspects of living in your local area:

Local area is great for transport links with North Acton (Central line) and Willesden Junction (Bakerloo line, Overground) just about 10 mins away. The local pub is great too, The Fisherman Arms. No resident parking is a challenge but facilities (gym, sauna, spa, games room, laundry room etc) more than make up for it.

How has the building management responded to any problems or issues you have raised:

Building management always responds quickly and resolves problems fast.

Please share one thing (or more) which you wish you had known before you moved in:

Would have been good to know more about the social events calendar, it's a great initiative and needs to be marketed more. Perhaps more chances for residents to be part of the social events planning too.

Please tell us about the good and bad aspects of living in your local area:

Overall I had a positive experience. The best part about living here was the sense of community and the convenience of everything.

How has the building management responded to any problems or issues you have raised:

They were fairly quick to responding to issues. Nothing in particular.

Please share one thing (or more) which you wish you had known before you moved in:

The size of the room as the room length and breadth are small.

Please tell us about the good and bad aspects of living in your local area:

Good number of shops and restaurants in walking distance. Alos close to Westway shopping centre and Greenford station

How has the building management responded to any problems or issues you have raised:

Quick responses to any maintenance requests I make

Please share one thing (or more) which you wish you had known before you moved in:

Ideal to book a parking space early beacue the waiting list is long