A guide to living in South London

Please tell us about the good and bad aspects of living in your local area:

My area has good shops, cafés, and green spaces, and transport links are convenient, though busy at peak times. My street is generally quiet with regular bin collections. Parking can be limited, but there are few issues with noise or anti-social behaviour. Overall, it’s a comfortable and convenient place to live.

How has the building management responded to any problems or issues you have raised:

The concierge team has repeatedly responded in an unprofessional and unhelpful manner to the issues I raised. Instead of assisting residents, they often make communication unnecessarily difficult. On several occasions, when I approached the desk with urgent problems, the first reaction was not to understand the situation or offer help, but to question whether I was the named tenant on the lease. This happened even during a power outage affecting my friend’s flat, rather than addressing the emergency, the concierge refused to engage and simply repeated that they could not discuss anything with me. Their approach focuses more on blocking communication than resolving issues. The attitude consistently feels dismissive, inflexible, and unwilling to take responsibility, even when the matter clearly affects safety or requires immediate action. This behaviour has created significant frustration and is far below the level of professionalism expected from a concierge team.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how important it is to keep a detailed record of every communication and issue. The concierge team is often unprofessional, slow to respond, and not proactive in solving problems, so having written evidence is essential if you ever need to escalate or dispute something. I would also advise new residents not to rely too much on the promotions or referral vouchers mentioned during move-in. They are very difficult to follow up on and rarely progress. Another important tip is to check all utility accounts on the day you move in. In our case, the previous tenant’s £900 electricity bill was incorrectly assigned to our flat, which led to a full-day power cut. Instead of helping resolve it, the concierge told us to contact the provider ourselves, even though this error should have been handled before handover. These are issues that you would never notice during a viewing, so being cautious and checking everything early will save a lot of trouble.

Please tell us about the good and bad aspects of living in your local area:

It's Croydon, not the Beverly Hills of South London, and shops have closed down but thats the council and not No26. Nice restaurants opening at times but stores are closing at the same rate.

How has the building management responded to any problems or issues you have raised:

They have responded promptly if a request comes through via the building portal or emails.

Please share one thing (or more) which you wish you had known before you moved in:

The Utilisation issue has been ongoing, if its miscommunication from the billing company or N26, this can cause frustration with estimated bills instead of actual usage.

Please tell us about the good and bad aspects of living in your local area:

The good - neighbours are good so far so I’m grateful for that the neighbours are good the neighbours

Please share one thing (or more) which you wish you had known before you moved in:

Wish I knew how unhelpful NHG would be when you get in touch

What is the best feature of your home:

Space and storage might be it but it’s all falling apart

Please tell us about the good and bad aspects of living in your local area:

Having lived here for nearly 2 years, I see more and more issues cropping up, mainly due to poor management. Since leaving my review 6 months ago, the parking enforcement company has changed, but the issues of nuisance parking have remained. This is due to the underlying issues not having been addressed and the promised fixes have not been implemented. Further, the communal storage room has been decommissioned due to fire risks despite a large investment having been made a few years ago to raise the fire safety. I expect further issues to arise as time goes on. The good thing is being close to nature with the massive nature reserve on ones doorstep.

Please share one thing (or more) which you wish you had known before you moved in:

That standards keep falling while service charges keep rising. In the future, I will always ask to speak to the local residents association.

What is the best feature of your home:

That it's mine and I'm finally off the renting market. Nice and quite surroundings.

Please tell us about the good and bad aspects of living in your local area:

The location is great, 5 mins walk from East Croydon station (side exit), plenty of coffee shop around and fast food, 2 mins walk from Coop and 7-8 mins from Tesco or Sainsbury’s, and tram stop literally in front of the main door. The only issue might be that at night time few homeless are in the building car park.

How has the building management responded to any problems or issues you have raised:

They always promptely replied to any queries or issues and always tried to accomodate the tenant where possible.

Please share one thing (or more) which you wish you had known before you moved in:

Should have been more clear the fact that you can give your 1 month notice only at the end of your 6 months contract, even better if this could be a bit more flexible after the first 6 months in. Also did not expect that the laundry prices would go up every couple of months.