A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

The good aspects - Its a great location for public transport, a 3-4 min walk to the station! The big tescos is also only 5 mins away as well as canal walks and some great shops. There is a gym 1 min walk away and i think the views from the 27 floor are incredible. I’ve often worked from the 1st floor which has been really handy. The people at the front desk have always been exceptional and so helpful and kind at all times of the day/night. Bad aspects - i wouldnt say bad but because of the proximity to the A12 the balcony becomes dusty quickly as well as when windows are open. The bin shoots are often out of order which i dont mind carrying the rubbish down but I have noticed others havent. Would be nice to have air-con as the weather heats up.

How has the building management responded to any problems or issues you have raised:

They have answered well - always have someone come look with the week

Please share one thing (or more) which you wish you had known before you moved in:

That there arent any coffee shops in walking distance - that would be nice

Please tell us about the good and bad aspects of living in your local area:

The location is excellent, with great transport links, restaurants, shops and everything you need within walking distance. Canary Wharf feels very safe, clean and well maintained, and it is a very convenient area to live in.

How has the building management responded to any problems or issues you have raised:

The response from the wider management team has not always been as efficient or responsive as I would expect. Some issues have required repeated follow-ups before being resolved. This is completely separate from my experience with the concierge team, who are consistently responsive, kind and extremely helpful. I would particularly like to mention Galya at concierge, who always goes above and beyond to help and has consistently provided an exceptional level of service.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how much of a difference having a helpful and friendly concierge team makes to everyday life. The location is also incredibly convenient, with great transport links and everything you need nearby.

Please tell us about the good and bad aspects of living in your local area:

Good selection of local shops, with M&S, Waitrose, Whole Foods , and Morrisons are very close by. Good range of restaurants are available, suiting various occasions, ranging from fine dining to good burgers.

How has the building management responded to any problems or issues you have raised:

Generally very good, but we need to report all request for maintenance via App, It would be more convenient if multiple channels are available, e.g. via email, and/or WhatsApp.

Please share one thing (or more) which you wish you had known before you moved in:

Not all tenants require all furniture provided by Vertus. Vertus seems not flexible in removing some unwanted furniture, as we are asked to move them ourselves and pay for the storage off-site.

Please tell us about the good and bad aspects of living in your local area:

Newfoundland is definitely one of the best apartments I have ever lived in. It is located in Canary Wharf, and the surrounding area is very nice, modern, and feels safe. The overall living environment is excellent, making it a very comfortable and enjoyable place to live.

How has the building management responded to any problems or issues you have raised:

I think the management and maintenance team is very responsive. Usually the problems can be solved in 2-3 days.

Please share one thing (or more) which you wish you had known before you moved in:

The building provides free rubbish bags on every floor, so I don’t need to buy them myself.

Please tell us about the good and bad aspects of living in your local area:

the best part about this building is the location and concierge, they are such a wonderful team of genuine and nice people. Victor, Rob, Heidi, Andrea and everyone in between make the building feel like home. i’ve been here for 5 years and knew i could always rely on them if ever needed

How has the building management responded to any problems or issues you have raised:

my curtain broke once and they fixed it within 36 hours

Please share one thing (or more) which you wish you had known before you moved in:

i wish i had known that the apartment comes with nothing at all. no bedsheets, no kitchen items at all, nothing. so it’s very important to have everything ready beforehand