A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

The actual location of this apartment is pretty good since it’s near a lot of the restaurants, the subway stations, as well as the Canary wharf malls. There is a construction site right in front of the apartment, but the construction seems to have been paused, and there is no noise coming from it.

How has the building management responded to any problems or issues you have raised:

As previously stated, they are well aware of the issues regarding the parcel room, but keep blaming the Amazon delivery folks when the actual problem is in the partial room itself and how tiny the shelves are. They also have been very slow to respond.

Please share one thing (or more) which you wish you had known before you moved in:

Because you don’t get to see the parcel room when you do a tour of this apartment, I did not realize that the parcel room situation would be this abysmal. I do not have the time to waste 10 minutes rummaging through piles of parcels each time my parcel arrives.

Please tell us about the good and bad aspects of living in your local area:

Living in the local area was very convenient, as the development was just 5 minutes from the train station which made commute efficient for me and my husband. There is also a large proximate Tesco superstore with 3 hours free parking for our guests. There is very minimal/non-existent traffic noise around the development.

How has the building management responded to any problems or issues you have raised:

What I appreciated most was that their willingness to assist never felt like something they were doing merely because it was part of their job. There was a genuine sense that they cared about the residents and wanted everyone to have a positive experience living in the building. Whether it was responding to enquiries, assisting with everyday requests, addressing concerns or simply greeting residents with a friendly smile, the team consistently went above and beyond to make life easier.

Please share one thing (or more) which you wish you had known before you moved in:

One good thing that stood out to us was the atmosphere within the building. Riverstone Heights managed to combine the quality and convenience of modern city living with a genuine sense of warmth and community.

Please tell us about the good and bad aspects of living in your local area:

This location can't be beat. You're surrounded by culture and practicality - a 10 minute walk in any direction and you're somewhere incredible, historic, or useful. There are multiple grocery stores within walking distance. The food in the area is next level with East London, Brick Lane, and Spitalfields all just down the street. Any retail store you could need is also within walking distance. Or fancy a pint - you've got Hoop and Grapes just down the road. There is a bit of siren noise, but that's the city. You're steps from multiple tube stations, so you have about 5 different lines you can easily access at any given time. From a commute standpoint, it will be hard to top.

How has the building management responded to any problems or issues you have raised:

Any problems that have come up have been sorted so much faster than I've ever experienced in my life. They respond almost immediately to everything! I honestly am still shocked every time, because I'm not used to management being so professional and responsive - even late at night. And they won't mess around. If there's a problem, it'll get seen to. I so appreciate that peace of mind that someone else is being vigilant, so I don't have to be.

Please share one thing (or more) which you wish you had known before you moved in:

Good - how amazing this location is. Bad - that there's a fire station next door, so there tend to be more sirens. But good - the windows and doors on the porch do an amazing job of blocking any noise if you need quiet. Good - how wonderful the people who work here are and how seriously they take having neighbors be respectful.

Please tell us about the good and bad aspects of living in your local area:

The street where the entrance is from is a small pedestrian street with as playground, making a nice quiet space. Lots of good restaurants nearby. One small problem is that there is no place for a taxi to stop nearby, so need to cross the street for that.

How has the building management responded to any problems or issues you have raised:

Yes, Sattar has always been super helpful with any repairs.

Please share one thing (or more) which you wish you had known before you moved in:

Small, but actually getting the car with the boxes for moving was a challenge. One them thing though.

Please tell us about the good and bad aspects of living in your local area:

Absolutely no issues with the local area and it’s by far the best place I’ve ever lived. If I were to be very picky I would say that it’s tough to find more affordable groceries. Closest shops are Wholefoods (expensive), Waitrose (expensive) and Morrisons Daily (which is cheaper, but is basically a Pantry)

How has the building management responded to any problems or issues you have raised:

In a professional and responsive way. Always had answers to questions.

Please share one thing (or more) which you wish you had known before you moved in:

Not very much actually. Felt i already had all the information i needed