A guide to living in Borough of Tower Hamlets

Please tell us about the good and bad aspects of living in your local area:

Good aspect - consistent maintenance of clean surroundings and amenities Bad aspect - there are pickpockets around

How has the building management responded to any problems or issues you have raised:

Mark and Damion - They are so kind and quick to attend to our requests

Please share one thing (or more) which you wish you had known before you moved in:

We didn’t know that the surroundings can be so relaxing especially in summer

Please tell us about the good and bad aspects of living in your local area:

The maintenance team quite good!!! Our washing machine have problem, Colin replied and fixed in 1 h, so nice!!!! So efficiency!!!! Very kind!!!!!

How has the building management responded to any problems or issues you have raised:

I have not raised now, but I think they will reply soon if any problem!

Please share one thing (or more) which you wish you had known before you moved in:

Nothing come to my mind now! Will recommend later when i have!

Please tell us about the good and bad aspects of living in your local area:

The area (Canary Wharf) is immaculately maintained. There’s a clear sense of pride and care with regular clean-up teams who keep everything spotless. Bins are emptied frequently, the pavements are jet-washed regularly, and you won’t find dog mess or litter anywhere – genuinely impressive for a busy London neighbourhood. The landscaping is also a standout feature. Flower beds are beautifully maintained year-round, and open green spaces are plentiful and perfect for walks or relaxing outdoors. Transport links are nothing short of exceptional. You’ve got the Elizabeth Line, Jubilee Line, DLR, and even the Uber Boat, which makes commuting or getting across London an absolute breeze. Whether you’re heading to the West, Central, City, East and even Heathrow, or enjoying a scenic ride down the Thames, you’re incredibly well connected. I’ve never had a problem with delays or overcrowding – and having this many options is a massive bonus. Local amenities are excellent too. There’s a strong mix of independent shops, cafes, restaurants, and well-known names, so you’re never short of good food, drinks, or convenience shopping. Bars are stylish but not rowdy – the area strikes the perfect balance between vibrancy and calm. On a day-to-day level, living here is peaceful. The presence of private security offers real peace of mind, especially in the evenings, and helps the area feel safe and respected. There’s very little in the way of anti-social behaviour – it feels like a well-managed, community-first environment. Parking is abundantly available for day parking (undergound secure car parks), but high prices for a monthly space, bin collections are reliable, and traffic noise is minimal, even during peak times. All in all, it’s a clean, secure, well-connected place to live with excellent amenities and a really pleasant atmosphere. Couldn’t recommend (the area) more.

How has the building management responded to any problems or issues you have raised:

Unfortunately, this is a mixed review - Umar has been exceptional in dealing with specific maintenance requests, efficient and very polite. However, the building management are useless, not empathetic, ignore you for months on end and not helpful. My windows have not been cleaned more than once in 12 months on one side and on the other side they have NEVER been cleaned since I moved in three years ago. Despite many emails and requests on the landlords in-house app, I have had minimal response from management (they stepped in over Umar). They ignore lots of my emails and seem to not want to clean my windows for some reason!

Please share one thing (or more) which you wish you had known before you moved in:

Management doesn't care about you and they hike the rent up extortionately every opportunity whilst remove services and benefits at the same time - costs more for less,

Please tell us about the good and bad aspects of living in your local area:

Pinch me, this is amazing. We have relocated from the US and wanted to feel the vibrancy and energy of being in the heart of London. Everything is easy and close to get to - by foot, bus, tube or train. There is so much to do in the immediate area that we are getting to know - something for everybody.

How has the building management responded to any problems or issues you have raised:

Tom and the team are brilliant. They’re massively helpful are super fast and attentive, take ownership and work with us, communicating clearly transparently, about any question or issue we’ve raised.

Please share one thing (or more) which you wish you had known before you moved in:

Relax. The facilities are top notch and the team is excellent - discuss ideas openly and engage.

Please tell us about the good and bad aspects of living in your local area:

Isle of Dogs and Canary Wharf offer a lot of excellent local shops, restaurants and services. We have a parking space in the building, traffic noise is minimal for us as we live on the 26th floor. We do hear the DLR if the windows are open, but we enjoy that aspect of living in a city. People in the area are hard to get to know as everyone rushes about and avoid eye contact, but that seems typical in a large city environment.

How has the building management responded to any problems or issues you have raised:

Quick to respond, friendly, and helpful. It is a great peace of mind to know any issues that arise in your apartment will be dealt with expeditiously and with care and concern for your satisfaction. Great customer service!

Please share one thing (or more) which you wish you had known before you moved in:

We would like to get to know more of the other residents in the building. Management does sponsor various monthly events, often there are limited spaces and they happen irregularly. It might be nice if there was a consistant gathering that residents could attend to socialize and meet each other. Some other buildings offer a Wine Wednesday or a Coffee Corner where residents can gather. Developing community can increase renewals and longevity of tenants.