A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

This is a good, central location in Staines very near to all of the local bars and restaurants. Transport links are good, I'd highlight the Heathrow bus that stops a 5 minute walk away and goes directly to the airport. This has made my regular airport trips a lot less stressful. Noise is minimal and parking sufficient.

How has the building management responded to any problems or issues you have raised:

Any issues I raise get fixed immediately. Management occaisionally checks in to ask if anything needs doing.

Please share one thing (or more) which you wish you had known before you moved in:

Space in the underground car park is limited and it takes time to get a parking spot. There is very little unpaid parking in the local area, so finding parking during the wait can be quite painful. Visitors will likely need to pay for parking in the town centre, as there are no visitor bays in the car park.

Please tell us about the good and bad aspects of living in your local area:

The local area is excellent, with a wide range of shops, supermarkets, restaurants, and green spaces nearby. Public transport links are reliable and convenient, and the street is generally quiet, clean, and well maintained with regular bin collections and good parking availability.

How has the building management responded to any problems or issues you have raised:

The management team has responded quickly and professionally to every issue I have raised, with clear communication and effective solutions.

Please share one thing (or more) which you wish you had known before you moved in:

The development is very well managed, and any minor issues are resolved quickly, making day-to-day living much easier and more enjoyable.

Please tell us about the good and bad aspects of living in your local area:

I am currently living at Momento and have had a very positive experience so far. It is a really nice place to live, with a well-managed and pleasant environment that makes day-to-day living comfortable. Everything has been handled smoothly and professionally, and any queries have been addressed quickly and efficiently. Communication has been clear, consistent, and reliable throughout. Special thanks to Djelza for her help with the introduction and onboarding process and to Benedetta for her ongoing support with any questions or issues that arise. Their assistance has been greatly appreciated. Overall, I am very happy with my experience here and would recommend living at Momento.

How has the building management responded to any problems or issues you have raised:

I have experienced a few minor issues; however, they have been addressed and resolved promptly, efficiently, and in a highly professional manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained very well during the tour, and I felt well-informed before moving in. There wasn’t anything in particular I wish I had known in advance, as the process and expectations were communicated clearly from the start.

Please tell us about the good and bad aspects of living in your local area:

This is a great central location in Woking with easy access to shops and restaurants. Train station and bus stops are located very close by. Parking is all part of the Victoria Place shopping centre, which is expensive, but does provide a covered area for your vehicle.

How has the building management responded to any problems or issues you have raised:

The maintenance team are always on hand. Management are happy to be communicated with directly.

Please share one thing (or more) which you wish you had known before you moved in:

I would highly recommend viewing different floor plans to see what is right for you, as the small differences can help decision making.

Please tell us about the good and bad aspects of living in your local area:

Location is brilliant, you are literally above a shopping centre which has a good variety of shops, there is also a wide variety of cuisines around and also a good range of bars. There is also an escape room, the arcades, theatre, cinema and even a culinary experience at the Gordon Ramsay Academy and only 5 minutes walk away from the train station that can quickly get into London Waterloo in 30 minutes.

How has the building management responded to any problems or issues you have raised:

There is an app which you can log and see the status of your issues, we had a few issues but were resolved pretty much the same day, or if there was a missing piece, then you would get an update via the app or a phone call.

Please share one thing (or more) which you wish you had known before you moved in:

I guess if I had to nitpick, if you're on the lower levels, you can hear the trains go by, but it doesn't really bother us, we've been here for 6 months now and so far so good!