A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

Living in this area is very convenient, with a good range of local shops, cafés, and restaurants all within walking distance. There are also pleasant open spaces nearby for walks and relaxation. Transport links are excellent, with regular bus services and easy access to main routes, making commuting straightforward. Parking can be a little limited at times, but bin collections are reliable and the street generally feels safe and well maintained, with minimal noise or anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

The building management team has been excellent in responding to any issues raised. Derrick and Charlie are always approachable, professional, and quick to act, ensuring problems are resolved efficiently. Their support and clear communication have made living here a very positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

One thing worth knowing in advance is that parking can be a bit challenging, especially at busy times. The building entrance is also marked with double yellow lines, which makes it difficult to stop briefly if you need to pick up or drop off someone. It’s manageable once you’re aware of it, but useful information for new neighbours to plan ahead.

Please tell us about the good and bad aspects of living in your local area:

Woking is great for commuting to London and has good local amenities and shops. The buskers in the town centre can be very loud which is a minus if you live in the centre. There are a lot more dogs in town since The Marches opened with it's pet friendly policy. Nice place to live if you are young, fit and like dogs. Area is pretty safe but take care with your bike.

How has the building management responded to any problems or issues you have raised:

Yes and within the expected time frame. There was an issue with a faulty fire alarm which occured at midnight ( kept going off every few minutes - couldn't be stopped). Engineer arrived approx 5 hours later.

Please share one thing (or more) which you wish you had known before you moved in:

Get a copy of the history of amenity fixed costs (electricity, heating, cooling) and also of recent annual rent increases for the apartment you are interested in.

Please tell us about the good and bad aspects of living in your local area:

The location is great, very close to the station and M25. Shops near by are very convenient but lacks in restaurant / bars near by. Parking is a very big issue for me and the fact Kooky are asking for £150 per car to park is a ridiculous, very over priced and very inconvenient for a couple with a new child. Needs to be competitive with the local area and included in the total price not separate.

How has the building management responded to any problems or issues you have raised:

Very good. Again would mention that the window cleaning could be better.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is an issue. Would recommend being competitive or included in total price.

Please tell us about the good and bad aspects of living in your local area:

Kooky Apartments are located at a very convenient location, with plenty of shops and essentials just a short walk away.”

How has the building management responded to any problems or issues you have raised:

Management & Team The real standout here, though, is the management. Huge thanks to Charlie and Derrick—they honestly make the experience. Usually, with big developments, you're just a flat number, but they are incredibly hands-on and genuinely helpful. Whether it’s a quick fix in the apartment or just sorting out a delivery, they’re on it. It’s rare to find property managers who actually care about the residents, and it makes a massive difference to the daily stress levels.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is something which really needs sorting out as I personally consider it as a really high price which can be sorted

Please tell us about the good and bad aspects of living in your local area:

Well, living in Staines area is very convenient. The surrounding commercial amenities—train station, bus stop, banks, supermarkets, gyms, everything is available and in walking distance. And it is quite and safe as well.

How has the building management responded to any problems or issues you have raised:

Their staff members respond very quickly and are also very patient.

Please share one thing (or more) which you wish you had known before you moved in:

I brought my own mattress pad in advance because I wanted to sleep more comfortably. But I didn’t expect them give me a gift bag that included a new mattress pad and delicous chocolate, cleaning detergent and soap. it was a surprise!