A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

Woking is a convenient place to live, particularly if you commute into London. The transport connections are a real advantage, with regular trains into London Waterloo and a good selection of shops, restaurants and supermarkets nearby. The town centre has most of what you need for day-to-day living, and there are some lovely green spaces in the surrounding area. Like most town centres, traffic can get busy during peak hours, but overall it's a well-connected and practical location.

How has the building management responded to any problems or issues you have raised:

I wanted to take a moment to recognise Ryan for the excellent service and support he's provided at The Marches. From the very beginning, Ryan has been incredibly welcoming, professional and genuinely helpful. He's always approachable, happy to answer questions and willing to go the extra mile to make sure everything is taken care of. It's rare to come across someone who genuinely cares about the experience of residents, and Ryan is certainly one of those people. He makes a real difference to the overall experience of living at The Marches. A massive thank you to Ryan for all his help. He's a real credit to the team, and his efforts certainly don't go unnoticed!

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I'd known before moving in is how expensive parking can be. Unfortunately, the parking costs are largely determined by the local council, which makes having a car quite costly. It's definitely something worth considering and budgeting for before moving in, particularly if you rely on your car regularly.

Please tell us about the good and bad aspects of living in your local area:

Woking is a super convenient and lovely place to live. The location is excellent with great transport links, especially the quick train connections into central London. The town centre has a wide range of local shops, supermarkets, restaurants, and cafes all within easy walking distance. There are also plenty of beautiful green spaces nearby for walking and relaxing. The street is generally clean and quiet, bin collections are regular, and I’ve felt very safe living here over the past four years without any issues regarding anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

The building management and maintenance team have always responded very quickly and efficiently to any issues raised. A special thanks to Ryan Ellery from the maintenance team, who always keeps the garden area immaculate and handles requests promptly with a polite and helpful attitude.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known just how convenient the location is and how friendly the maintenance staff are! Having well-maintained green spaces and dedicated onsite staff like Ryan really makes day-to-day living much more pleasant than expected.

Please tell us about the good and bad aspects of living in your local area:

I absolutely love living here and think Momento is a real addition to Staines. The area is lovely, and there's a genuine sense of community that makes it feel like home. We had been searching for a place since March and honestly wish we'd known about Momento sooner. The location is fantastic, the amenities are excellent, and the team are always friendly, professional, and helpful. A special shoutout to Geanne for her warm and welcoming demeanour, and to Djellza, who is always quick, efficient, and my go-to person whenever I need assistance. I was also incredibly impressed when I reported a broken door downstairs and it was fixed within just 15 minutes. That level of responsiveness really shows how much the team care about residents and the building. Overall, this is an outstanding place to live with a wonderful community atmosphere, and I would highly recommend it to anyone looking for a high-quality living experience. ⭐⭐⭐⭐⭐

How has the building management responded to any problems or issues you have raised:

I've lived at Momento since June and, honestly, I haven't had to raise any concerns so far. Everything has been well managed, the team are always helpful and responsive, and my experience as a resident has been very positive. It's reassuring to live somewhere where things run smoothly and where any questions or requests are handled professionally. ⭐⭐⭐⭐⭐

Please share one thing (or more) which you wish you had known before you moved in:

One piece of feedback I would share is that I wish I had known unfurnished apartments were available. When I first viewed the property, the show apartment was furnished, which gave me the impression that all apartments came furnished. It would have been helpful to know about the unfurnished options from the start, as having that choice may have influenced my decision. Aside from that, my experience has been excellent, and I've been very happy living here.

Please tell us about the good and bad aspects of living in your local area:

I absolutely love living here and would highly recommend it to anyone looking for a modern and welcoming place to call home. The location is perfect, with everything you need close by, making day-to-day life incredibly convenient. The amenities are excellent and really add to the overall living experience. The team are always friendly, professional, and willing to help whenever needed, which makes a huge difference and creates a real sense of community. I absolutely love living here and would highly recommend it. The location is fantastic, the amenities are excellent, and the team are always friendly, helpful, and professional. Having an onsite gym is a great bonus, even if I don't get to use it as often as I'd like, and I love the stylish décor throughout the building. The only minor downside is that the coffee machine occasionally runs out of milk, which can be a little disappointing. We were definitely spoiled at the beginning when there were two coffee machines available! It would also be nice to have some stirrers provided, although that's not essential. Overall, it's a great place to live, with a wonderful team, excellent facilities, and a location that's hard to beat.

How has the building management responded to any problems or issues you have raised:

I was also really impressed with how quickly maintenance issues are dealt with. I reported a broken door downstairs, and it was fixed within just 15 minutes. The speed and efficiency of the response exceeded my expectations and showed how committed the team is to looking after the building and its residents. ⭐⭐⭐⭐⭐

Please share one thing (or more) which you wish you had known before you moved in:

I honestly wish we had known about Momento sooner. We had been searching for a place since March, and finding this community felt like hitting the jackpot. The location, amenities, décor, and sense of community are all amazing. The team have been fantastic throughout, always friendly, approachable, and quick to help.

Please tell us about the good and bad aspects of living in your local area:

Awesomely central. Great train service into London and out the way too. Plenty to do locally. Great shopping centre.

How has the building management responded to any problems or issues you have raised:

We have had no issues to report, when we moved in rwception and facilities starff were extremly helpful.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is in the Shopping Centre so resident permit has to be booked through Council. Circa £125 if you pay monthly.