A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

Very good location, which was definitely one of the main reasons I chose to move here. It’s only a short walk from excellent transport links, including bus stops and the train station. There are also plenty of shops, restaurants and food options nearby, which makes day-to-day living very convenient. The area itself is peaceful, and I’ve found the people to be very friendly and welcoming. The only downside I would mention is the traffic during rush hour, particularly if you drive. However, this isn’t really an issue if you use public transport, as the transport links are excellent.

How has the building management responded to any problems or issues you have raised:

The building management team have always been very helpful and responsive whenever I’ve raised an issue. They are quick to acknowledge any problems and make every effort to resolve them as soon as possible. Communication has always been clear and professional, and I’ve generally been very happy with the way any issues have been handled.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is just how busy the surrounding roads can get during peak times. Other than that, I was pleasantly surprised by the location, facilities and overall standard of the development. The transport links are excellent, so the traffic is much less of an issue if you don’t drive.

Please tell us about the good and bad aspects of living in your local area:

I love living at this place, the staff are friendly and professional, the building is a new build. The area has a good range of local amenities, including supermarkets, convenience stores, cafés, restaurants and bars, with plenty of options within a short walk or drive. There are several nearby parks and open green spaces which are well maintained and suitable for walking, exercise and families. Transport links are generally very convenient, with access to bus routes, nearby railway stations and major road networks, although traffic can be heavier during peak commuting times. On the street itself, parking is usually available, though it can be more limited in the evenings. Bin collections are regular and reliable, and the area is generally quiet and well kept, with only occasional traffic noise and very little anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

The building management team has generally been responsive and professional when dealing with any issues raised. Communication has been clear, and concerns have been acknowledged and addressed within a reasonable timeframe. Routine maintenance and repairs have been managed efficiently, and updates have been provided where appropriate. Overall, the management team has been approachable and proactive, helping to ensure the development remains well maintained and a pleasant place to live.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how busy the area can become during peak commuting hours, which can occasionally affect traffic and parking availability. Aside from that, the development has largely met expectations, with well-maintained communal areas, convenient local amenities, and good transport links. Overall, it has been a positive place to live, and any minor challenges have been outweighed by the benefits of the location and community.

Please tell us about the good and bad aspects of living in your local area:

Guildford is a great place to live, with plenty of shops, restaurants, cafés and green spaces within easy reach. Transport connections are very convenient and the town centre has pretty much everything you need. It can get busy with traffic at peak times, but overall the location is extremely convenient and feels like a very pleasant area to live.

How has the building management responded to any problems or issues you have raised:

The management team have always been approachable and responsive whenever I have had a question or raised an issue. Communication has been clear and professional, and there is a genuine willingness to listen and get things resolved rather than simply acknowledging a concern and leaving it there.

Please share one thing (or more) which you wish you had known before you moved in:

I probably underestimated how much I would actually use and appreciate the communal facilities. Having the gym, co-working spaces, cinema, lounges and other shared areas within the development makes a real difference, particularly if you work from home or simply want somewhere other than your apartment to relax. I would definitely recommend taking the time during a viewing to look around all of the facilities rather than only focusing on the apartment itself.

Please tell us about the good and bad aspects of living in your local area:

I picked this location because it was near the town centre - you are basically on the doorstep of town. There's a nice couple of pubs near the entrance, but you won't hear the noise

How has the building management responded to any problems or issues you have raised:

The maintenance guys are fantastic and very polite (they always agree a time for any fixes), but they are run off their feet a lot

Please share one thing (or more) which you wish you had known before you moved in:

You need to have a mobile phone as there are multiple different apps (like laundry and digital key). But Toby on the concierge was really helpful with helping setting things up

Please tell us about the good and bad aspects of living in your local area:

Guildford Plaza is in a fantastic location, the shops, river and local town are just a stones throw away. Transport is super easy as the station is just a 5 minute walk away.

How has the building management responded to any problems or issues you have raised:

They respond very quickly and always have cleaners and maintenance on site to help you.

Please share one thing (or more) which you wish you had known before you moved in:

Concierge were friendly and helped me with any questions I had. The room was clean and ready to a good standard. They have trollies you can use so you don't have to carry all of your belongings by hand.