A Guide to Living in Surrey

Please review your development:

The property is very nice. Very good lay out of the flat and excellent views on our balcony.
The management team are very helpful and responsive to our queries and requests.
An easy to use app is also very helpful to see updates about our requests, parcel collection, and event announcements.

Please share one thing (or more) which you wish you had known before you moved in:

It is better to view the property to fully appreciate the development.

Different flats has different layouts so it is better to see to decide which one best suits you.

How has the building management responded to any problems or issues you have raised:

Very quick to attend to our concerns.
We just moved a few weeks ago and we had trouble with the washing machine. The maintenance team quickly attended our request and solved the problem promptly.

Please review your development:

We were just moving to UK with an almost 2 year old and we have been house hunting for some time. You have a lot of boxes to check when you have a kid and i have to say fizzy epsom was the first apartment that checked almost all of them.

The apartment (2+1) was well maintained, spacious and clean. Not to mention location was excellent. Direct train to Victoria station in 40 minutes – just enough to have your breakfast or enjoy morning coffee. It is also right in the Epsom center and literally everything is within walking distance which is very important when you have a toddler.

Also you feel very secure – which is a huge point

But best part was the family feeling within the apartment and the whole building. This is where Michel ( community manager) comes in. He has been incredible all along ( we have been living here almost 6 months now) so special thanks to him (and of course Rogan!!!) for all their help and support. We felt welcomed and at home since day one and they really did create a “community”
I extremely recommend anyone to check fizzy if you consider moving to area

Please share one thing (or more) which you wish you had known before you moved in:

We are not on the street side (looking towards ashley center) and i have to say the apartment was surprisingly warm (everybody had warned me that apartments can be really cold no matter how much you heat)

How has the building management responded to any problems or issues you have raised:

Any maintenance request is handled very quickly and solved efficiently. As someone moving from abroad this is very helpful

Please review your development:

Excellent Property Manager, with care and attention for the tenants
Some of the commons are not working properly from time to time (entrance door, hot water…). The rented furniture is not too solid ether… I suppose that the hardware could be improved…

Please share one thing (or more) which you wish you had known before you moved in:

General context of station approach, including potential public annoyances.
Quality and solidity of the equipment/hardware of the building – and maintenance team in case of major issue such as lack of hot water or entrance door not working…

How has the building management responded to any problems or issues you have raised:

Very swiftly and efficiently. I find Michel also very trustworthy, friendly and competent in public relation.

Please review your development:

As much as I can write great things about the way the building is kept clean, the convenient location, the sense of security through communal spaces, all of these are nothing compared to the community lead himself. Michel is hands down the best building manager any tenant could ask for. He constantly goes above and beyond, be it with his regular social events and decorations of the lobby or assisting everyone with some of the more difficult parts of tenancy. I will never forget that when I had a window malfunction with 0 degrees outside, Michel not only responded to my text way out of his normal working hours, but was so prompt to get it fixed, that I simply found it repaired the following noon. I am perfectly sure that if it was anyone but him, I would have freezed for a good couple of days. He is accommodating and understanding and we really feel heard not by a cold building manager, but from a supportive one. He should be commended, recommended and rewarded like no one else in the company. I believe that it is him who makes fizzy a no brainer if someone is looking to settle in Epsom.

Please share one thing (or more) which you wish you had known before you moved in:

Top floor apartments that have floor to ceiling windows tend to get a bit hot during summer.

How has the building management responded to any problems or issues you have raised:

As described earlier, response of the building manager has been beyond exceptional.