A Guide to Living in Surrey

Please review your development:

We moved in to Elizabeth Park in Hersham 2.5 years ago. Ever since they took our money the post-purchase customer service has been atrocious. We have neighbours who have had snagging lists that still haven’t been completed, roof leaks and to top it off they left the development months ago and haven’t finished it. The roads have not had they top layer added. There are broken curb stones where their site vehicles trashed them and no contact from them at all despite asking for updates numerous times. The estate is a mess. DO NOT BUY A BEWLEY HOME. You will regret it. All they want is your money and then you won’t hear from them.

Please share one thing (or more) which you wish you had known before you moved in:

How bad their customer service is. It’s non existent.

How has the building management responded to any problems or issues you have raised:

No. They ignore messages from myself and neighbours.

Please review your development:

A2 doesn’t have any control of the youths in the area, however failing to ensure doors and gates are in working order… leads to youths entering and causing crime, stealing packages and even bikes. Bin storage doors have been left broken, the whole Building is always dirty.

Please share one thing (or more) which you wish you had known before you moved in:

How bad A2 manages their developments. Only tip I would give… find somewhere else to live

How has the building management responded to any problems or issues you have raised:

Took 3 months to hear back, no apology, no conclusion, was accused of exaggerating how many times the gate has been broken over several months

Please review your development:

The property management are not great. We reported an issue with vents from beginning. We can be laying I our bedroom and the room will fill up with weed. Our little boy often has to sleep in our room due to his bedroom air quality being dreadful and often stinks of weed. The estate manager seems to have his hands tied our complaint was never taken seriously. We had a engineer cone round to investigate the issue only for him to tell us we were wrong ots not scientifically possible for it to be happening
My husband tried to show him the filters so he could smell it for himself but was declined as he apparently can’t smell properly.. ridiculous experience
A year on and still having same issue along with numerous other residents.
All the estate management seems to want to do is make life very uncomfortable for families. We have had countless directives that kids can’t play in the enclosed garden which is probably the safest place to give them alittle freedom and that pets are prohibited and to threaten us with sending RSPCA round. Its completely mad honestly. People can smoke and fill others apartments with drug fumes but our kids can’t have a little furry companion. So bizarre honestly.
I literally have to fight to stay quiet every time I see a new person being shown around. I literally want to shout run away whilst you can. It’s such a shame the development is beautiful its just poorly run and maintained.

Please share one thing (or more) which you wish you had known before you moved in:

If you have a young family it’s probably not for you purely due to the anti social behaviour and lack of control from the building management. The building management’s priority is completely wrong.
Let kids play, let the residents have pets (within reason) and crack down on the drugs and antisocial behaviour.

Security is required onsite.

How has the building management responded to any problems or issues you have raised:

If I get a response it’s two weeks late and never resolved.

Please review your development:

The design is great, we really love our flat. However outside of our flat, I really don’t think they should have painted all walls white. Already graffiti and marks on lots of wall making the place look scruffy. Security is none existent, management would not help us with parcels getting stolen, doors have been left open for a long time when the fobs haven’t been working. Garage gate been left open too when there was a problem with it. Only recently have management started responding to us all, we never heard anything at first and it’s taken them ages to deal with some things.

Please share one thing (or more) which you wish you had known before you moved in:

This is meant to be a shared ownership block, although the majority of our neighbours are lovely, there are a minority who let us down. I would have thought because people have put money into these flats that they would look after the shared parts of the building better.

How has the building management responded to any problems or issues you have raised:

None existent with security, not fixed half of the things I have raised to them.