A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

Cranleigh is a great place to live for all age groups. It has a village vibe, but all the facilities you would expect from a small town - a variety of good food and other stores, a sports centre, an arts centre, library, a great GP medical centre next to a village hospital, good schools, an active community centre catering to all age groups, and if you want more than the shops locally provide, Guildford is only 25 mins away by bus. Buses are not as frequent as in a city, but there is also a Surrey Connect service running locally. Nearby Shalford is great for trains to Waterloo. The countryside surrounding speaks for itself, and the south coast is easily accessible making for great days out to the seaside.

Please share one thing (or more) which you wish you had known before you moved in:

Initially communication with Clarion was difficult, but since new protocols were introduced this is no longer a problem. There is an easy to use on-line portal covering all aspects of home ownership and rentals, and a designated officer for anything else.

What is the best feature of your home:

Well built, practical and visually pleasing design and layout. Situated in peaceful and pleasant development as a whole, and well maintained.

Please tell us about the good and bad aspects of living in your local area:

Great place to shop and easy transport for trains to get to work, close to entertainment and activities ,close to London. Most things that we need are close by.

How has the building management responded to any problems or issues you have raised:

The building management has responded to most of our issues quickly and have managed to resolve most of them as best they could

Please share one thing (or more) which you wish you had known before you moved in:

I would’ve liked to know that the building doesn’t have their own private parking before as it says on the website they have parking available not realising it meant paid parking

Please tell us about the good and bad aspects of living in your local area:

This is a good, central location in Staines very near to all of the local bars and restaurants. Transport links are good, I'd highlight the Heathrow bus that stops a 5 minute walk away and goes directly to the airport. This has made my regular airport trips a lot less stressful. Noise is minimal and parking sufficient.

How has the building management responded to any problems or issues you have raised:

Any issues I raise get fixed immediately. Management occaisionally checks in to ask if anything needs doing.

Please share one thing (or more) which you wish you had known before you moved in:

Space in the underground car park is limited and it takes time to get a parking spot. There is very little unpaid parking in the local area, so finding parking during the wait can be quite painful. Visitors will likely need to pay for parking in the town centre, as there are no visitor bays in the car park.

Please tell us about the good and bad aspects of living in your local area:

The local area is excellent, with a wide range of shops, supermarkets, restaurants, and green spaces nearby. Public transport links are reliable and convenient, and the street is generally quiet, clean, and well maintained with regular bin collections and good parking availability.

How has the building management responded to any problems or issues you have raised:

The management team has responded quickly and professionally to every issue I have raised, with clear communication and effective solutions.

Please share one thing (or more) which you wish you had known before you moved in:

The development is very well managed, and any minor issues are resolved quickly, making day-to-day living much easier and more enjoyable.

Please tell us about the good and bad aspects of living in your local area:

I am currently living at Momento and have had a very positive experience so far. It is a really nice place to live, with a well-managed and pleasant environment that makes day-to-day living comfortable. Everything has been handled smoothly and professionally, and any queries have been addressed quickly and efficiently. Communication has been clear, consistent, and reliable throughout. Special thanks to Djelza for her help with the introduction and onboarding process and to Benedetta for her ongoing support with any questions or issues that arise. Their assistance has been greatly appreciated. Overall, I am very happy with my experience here and would recommend living at Momento.

How has the building management responded to any problems or issues you have raised:

I have experienced a few minor issues; however, they have been addressed and resolved promptly, efficiently, and in a highly professional manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was explained very well during the tour, and I felt well-informed before moving in. There wasn’t anything in particular I wish I had known in advance, as the process and expectations were communicated clearly from the start.