The Marches, GU21

Please tell us about the good and bad aspects of living in your local area:

Good connectivity into London Waterloo. The town centre and area around it has a good range of stores and restaurants.

How has the building management responded to any problems or issues you have raised:

Whenever there are any issues, they are dealt with swiftly by the team.

Please share one thing (or more) which you wish you had known before you moved in:

Probably if a recycling drop off for heavier items, once in a couple of months or so, could be organized then that would be great.

Please tell us about the good and bad aspects of living in your local area:

I wanted to leave a 5 star review for Ryan Ellery who offered a balcony cleaning service in time for summer. It was a job I was putting off myself so I loved that the Marches offers this service for a really reasonable price. I wasn’t at home when the cleaning was taking place but Ryan kindly called me when finished and popped all my balcony furniture back in place. The balcony is gleaming! Thank you Ryan :)

How has the building management responded to any problems or issues you have raised:

Whenever I’ve had any issues the marches team have responded quickly and resolved in a timely manner

Please share one thing (or more) which you wish you had known before you moved in:

I would have loved to have brought my sofa with me but the apartment comes fully furnished only

Please tell us about the good and bad aspects of living in your local area:

Marches is located centrally in woking town and every shop and train station is in few minutes walk from it. Best place to be living in woking. Wonderful view of woking from cosy area and from the balcony.

How has the building management responded to any problems or issues you have raised:

The management has been able to resolve my problems very promptly and professionally. They also offer extra services like balcony cleaning which was handled by Ryan who made the process transparent and did a fantastic job in cleaning the balcony very efficiently. Also, there are many other instances where the maintenance team Pedro and Nkosi were very helpful in resolving the issues raised for repairs in the apartment.

Please share one thing (or more) which you wish you had known before you moved in:

The information about hefty standing charges on the electricity and water bills are something that would notice once you move in to the building. Also, drawback of having this building centrally located is that it does not offer parking services on its own, rather need to get separate parking pass from woking council to park your car, which is an year round pay service on top of rent. An allotted parking space should have been an important service that could have been offered.

Please tell us about the good and bad aspects of living in your local area:

The train station, a good range of restaurants, and local shops are all easily accessible. Parking is another great facility located just below the flats.

How has the building management responded to any problems or issues you have raised:

Highlighting again Ryan Ellery, he is so friendly! He helped us clean the balcony. And the garden area is always clean and tidy. Very respectful! Too. We had an issue with our electric hob; Pedro came in to do his diagnostics and replaced it the next day.

Please share one thing (or more) which you wish you had known before you moved in:

I think the water pressure in the bathroom taps was a bit let down but Pedro recommended few things and it was all good.

Please tell us about the good and bad aspects of living in your local area:

Lived here 3 years, no issues. Maintenance issues always sorted. Concierge/security staff all friendly. Recently had a balcony clean service from Ryan who did a great job and was friendly. Shout out to Pedro too for arranging for my fridge to be replaced. Final thanks to Meghan for helping me with my rental agreement.

How has the building management responded to any problems or issues you have raised:

Building management always sort at their earliest convenience

Please share one thing (or more) which you wish you had known before you moved in:

Although there are sometimes hiccups (which every building has) it's generally a very good place to live, definitely much better than many of the places I've lived in before