The Marches, GU21

Manager response

Hi Jamie, Thank you for taking the time to leave such a lovely review. We really appreciate your feedback. It’s great to hear that you’re enjoying the development, from the modern design and communal facilities to the high standard of maintenance throughout the building. We’re also pleased to know that the management and maintenance teams have been responsive and helpful whenever needed. We’re glad the location is working well for you too, with the excellent transport links, shopping, entertainment, and easy access to London all adding to your experience. Thank you for highlighting the parking information. We appreciate your feedback and will take this on board as we continue to improve the information we provide to residents. Thank you again for your kind words and for recommending us. Kind regards, Zaida & The Marches Team

Manager response

Hi Adam, Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that you’re enjoying your home, the facilities, and the views from The Marches. It’s especially rewarding to hear your kind comments about our maintenance and cleaning teams. We’ll be sure to pass your feedback on to Ryan, Pedro and Nkosi, who will be pleased to know their hard work and dedication have made such a positive impact on your experience. We’re also glad that you’ve enjoyed the sense of community within the building and the resident events organised by the team. Creating opportunities for residents to connect is something we’re passionate about, so it’s wonderful to hear this has been appreciated. Thank you as well for sharing your feedback about the local area and apartment floor plans. Insights like these are valuable for future residents considering their move. We’re pleased that you’ve found both the management and maintenance teams approachable and responsive whenever support has been needed. Thank you again for your kind words and for recommending us. Kind regards, Zaida & The Marches Team

Manager response

Hi Henry, Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you’ve had such a positive experience at The Marches. It’s especially lovely to hear your kind comments about the team. We’ll be sure to pass your feedback on to Anne, Jasmine, Beth, Rosa, Ed, John, Ryan, Nkosi, Bilal and Ali. Our team works hard to create a welcoming community, so it’s great to know their efforts have made a difference. We’re also pleased that you’re enjoying the resident events, coworking space, amenities and convenient location. It’s fantastic to hear that the shopping, dining and transport links have all contributed to your experience. Thank you for your feedback regarding train noise on the lower floors. We appreciate you sharing this insight, and we’re glad it hasn’t impacted your enjoyment of your home. It’s great to hear that any issues you’ve raised have been resolved quickly and that you’ve found the app and communication from the team helpful throughout. Thank you again for your kind words and for recommending us. Kind regards, Zaida & The Marches Team

Manager response

Hi Josh, Thank you for taking the time to leave such a positive review, we really appreciate it. It’s wonderful to hear that you’re enjoying the building and the views, and that the communal areas are making such a great impression too. We’re also pleased to hear that you’re making the most of everything Woking has to offer. Thank you for your kind comments about the team. It’s especially great to hear that Ryan was able to assist with your washing machine issue so quickly and that he took the time to offer additional advice to help you settle into life at The Marches. I’ll be sure to pass your feedback on to him and the wider Facilities team. We also appreciate your feedback regarding the recycling arrangements. It's helpful to hear your perspective, and we're glad that the dedicated cardboard disposal area provides a suitable alternative. Thank you again for your feedback and for recommending us. We’re delighted to hear that your experience with the team has been such a positive one. Kind regards, Zaida & The Marches Team

Manager response

Hi, Thank you for taking the time to share your feedback with us, we really appreciate it. We’re pleased to hear that you’re enjoying many aspects of life at The Marches, including the apartment design, floor-to-ceiling windows, soundproofing, and the convenience of the location. It’s also great to know that features such as the parcel room and communal spaces have made a positive impression, and that the proximity to the station and local amenities has been beneficial. Thank you as well for sharing your thoughts on the top floor amenity space. We always welcome suggestions from residents, and feedback like this helps us understand how our facilities can best meet residents’ needs. We’re glad that the handover checklist was helpful and that the team has been able to support you with any points raised during your move-in process. While we're pleased to hear there are many aspects of the building that you would recommend. We would really welcome the opportunity to better understand if there is anything that has impacted your experience or that we could improve. If you would be happy to discuss this further, please feel free to contact the management team directly. Thank you again for your feedback and recommendation. Kind regards, Zaida & The Marches Team