A guide to living in South East London

I’ve had a truly wonderful experience with the entire team; the letting agents, concierge, and maintenance staff. Everyone is incredibly friendly, approachable, and always goes out of their way to help the residents. From the very start, when I applied for my flat, the team made the process completely stress-free. Their helpfulness and accommodating approach were absolutely delightful — something I’ve rarely experienced with other agencies in London.

The development is nothing special; it includes a lobby, a bin room, and a roof terrace. They claim to have a co-working space, and technically they do, but only if your job requires zero focus, as it’s just a table in the lobby with people constantly walking in and out, making it impossible to concentrate. They are also "pet friendly", but keep in mind that you will have to pay a 75GBP monthly fee (per pet) just for the privilege of keeping yours in the flat, and according to the "pet addendum" (which you have to sign in addition to the contract if you have a pet) you agree to pay for professional cleaning and fumigation of the entire flat if you own any animal. Security is a concern: during my two years here, I heard of numerous parcels going missing from neighbours. The main entrance often failed to lock properly (at least until I left in October 2025), sometimes leaving the building accessible to anyone. In an area like Lewisham, this is particularly worrying. During my tenancy, one of my parcels was stolen, though the seller kindly reimbursed me, so I never had to report it to Fizzy. Regardless, I became very cautious about leaving parcels unattended, as the building’s security measures were not always reliable. The parcel room code was changed only once during my tenancy, which could have been done more frequently to prevent unauthorised access. The quality of the flats is fairly low: some doors have large gaps at the bottom, which allows draughts and noise to pass through and can also cause them to slam even when closed as soon as you open a window. The kitchen appliances are ok. During our tenancy, we had to call maintenance several times to fix issues with the shower, bathtub, and toilet seats. For some reason, every flat comes with a bike, and in my case it was so rusty that it was completely unusable. I didn’t ask, but I assume it cannot be removed since it appears in the check-in inventory and is part of the flat. It is quite frustrating, as it takes up valuable space and serves no purpose. It is worth mentioning that during my stay, we went without hot water for over two months in winter, despite paying the development a fixed fee of £80 per month for heating and hot water. Management repeatedly told us to shower during off-peak hours, which not only didn’t solve the issue as the water was cold at any time, but was also absurd, as they were effectively telling paying tenants when they could shower. No compensation was ever offered, which was particularly frustrating since one of the people in my flat was pregnant, and it took months for them to resolve the problem. Rent price is above average according to what I could find, especially since you have to pay a separate pet rent for each animal you own. I was paying the following for an UNfurnished 2 bedroom 2 bathroom flat of 776sqft/72.1sqm on the 7th floor: Base rent: £2280pcm (first year) / £2305pcm (second year) Pet rent: £75pcm Heating + hot water: Fixed fee of £80pcm (I think this fee was removed for all tenants and you now pay to the provider) A positive note is that the management organises events in the lobby for major festivities or events. These are generally well-planned and pleasant, offering residents a nice opportunity to engage with the community and enjoy the celebrations, and I have had the pleasure of getting to know my neighbours a little more. There are additional issues I have experienced during my tenancy that I will not go into detail about here, as they are still ongoing and currently under review through the appropriate channels. I mention this to note that my experience has involved further challenges beyond those described, but I prefer not to discuss them publicly at this stage to ensure that any formal processes are not affected. Definitely too many issues for me to recommend this place. There are some other options around in terms of newly built flats for similar prices and better amenities, or much lower prices if you rent privately in the same area.

Living at Union Wharf has been a great experience overall. The design of the development is modern and well thought out, with excellent communal areas and beautiful views. The facilities are amazing from the gym and co-working spaces to the rooftop terrace and lounges, everything is kept clean and well maintained. The management team truly makes the difference here. Ines, Mukthar, Tia, Siobhan, Michelle, Tyrone and Gabriel are an amazing team. They’re always friendly, professional, and quick to help with any issues. Their positive attitude and care for residents really make Union Wharf feel like home.

Well insulated buildings. Relatively quiet, and safe; ideally for young professionals, as well as a small family. Respectful neighbours. Integrated appliances. Large refuse/recycling space. Newly opened coworking space, including a cinema room. Secure cycle storage.

Very modern, clean and well maintained. The team have done a great job of getting the development up and running - we’ve been in the property since April as one of the earlier tenants in the development. Over this time, we’ve settled in well and feel that Tom and the team have been very good at communicating across the board. This has made us understand the process better and what to expect