A guide to living in Borough of Lewisham

Please tell us about the good and bad aspects of living in your local area:

Very well linked area, the building is close to the station and to the high street, with many stores around including supermarkets, delis, butchers, and a small shopping centre. Lewisham isn’t the safest area at times, and while convenient, the neighbourhood can feel busy and noisy. Overall, the location is practical for transport and shopping, but the surrounding environment may not suit everyone.

How has the building management responded to any problems or issues you have raised:

When it comes to maintenance in the flat they have an efficient system in place that allows you to book for maintenance and they will arrange for someone to come and have a look even on the following working day. I have personally requested some minor work to be done in the flat and it was promptly arranged. As previously mentioned, for major issues, management can be quite slow to act. In the case of the hot water disruptions, for example, the emails I received suggest that several layers of internal approvals and coordination with multiple stakeholders were required before action could be taken, including consent from the Board of Directors. While I understand that some bureaucracy is unavoidable for large-scale works, it still meant that tenants were left without hot water for extended periods. Furthermore, during my tenancy, the development stopped charging the fixed £80 monthly fee for heating and hot water on 1 May 2025. According to their process, they should have carried out a reconciliation of our individual meter usage, but I never received any such reconciliation. The last communication I received from management regarding this was on 1 September 2025, in which they stated that some reconciliations had not been issued due to system errors and that they were working with their team to resolve the issue. I moved out on 29 October 2025, and despite the passage of several months, no reconciliation or update was ever provided, leaving me uncertain about any outstanding charges or adjustments.

Please share one thing (or more) which you wish you had known before you moved in:

Good: Pretty good variety of shops around, and good location in terms of distance from the station. Bad: Many things including the quality of the flat, security, noise, and everything else I have pointed out above.

Please tell us about the good and bad aspects of living in your local area:

Conveniently located between New Cross, and Deptford; walking distance to Surrey Quays (Overground), and Canada Water (Jubilee) Nearby grocery stores: LIDL (10 minute walk). Sainsbury's New Cross (10 minute cycle). Waitrose Greenwich (10 minute cycle) Surrey Quays Shopping centre includes TESCO

How has the building management responded to any problems or issues you have raised:

Yes, they have responded in a timely manner with a personable approach

Please share one thing (or more) which you wish you had known before you moved in:

My experience has been good so far, no negative feedback from me

Please tell us about the good and bad aspects of living in your local area:

As the development begins to take shape, we’re really enjoying the development and all it has to offer. The apartment is well designed, maintained and the team here are excellent. They have been accommodating to ensure residents feel at home in their new home and a shout out to Tom who has been so helpful. We’ve been here now since the opening and look forward to seeing the communal spaces to be fully functional.

How has the building management responded to any problems or issues you have raised:

Promptly - any minor teething issues were handled well. Any issues addressed

Please share one thing (or more) which you wish you had known before you moved in:

Timeline for when the communal areas would be up and running - however, appreciate these were a work in progress with it being a new development would always take a bit of time to be running.

Please tell us about the good and bad aspects of living in your local area:

Great green space, Vietnamese restaurants, and African/Caribbean corner shops make up the bulk of the local shops. Good range of independent stores dotted in between. It's good that the park closes now, as the parties that have now moved outside the school were the only complaint, as they were held late at night, and they made the park messy in the morning.

How has the building management responded to any problems or issues you have raised:

They have been great, one of the best things about moving here has been the quick response and genuine interest in accomindating the needs of the tenets

Please share one thing (or more) which you wish you had known before you moved in:

The Zipcar voucher was great! That made moving significantly cheaper than hiring a man with a van.

Please tell us about the good and bad aspects of living in your local area:

There are a good number of shops nearby such as the Lidl and now opened Asda Express. In terms of transport links, the location of the building is quite a walk away from the nearest train station but there is a lime bike parking space at the front so there is this option to get to the station quicker. In the beginning there was an issue with the bin collection as most of the bins were filled and it seemed like the collection was not done regularly but now it has improved. I've had no issues with anti-social behaviour, and the traffic/train noise is only noticeable when the windows are open and even when they are it is not a big issue as this is something that was taken into account at first viewing.

How has the building management responded to any problems or issues you have raised:

Any repair requests or issues we bring up to the building management are resolved fairly quickly and properly.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I didn't know before moving is how thin the walls are in the flat and from flat to flat as sounds can travel very easily, this is because we've had a few complaints from other tenants that they can feel the vibration from our subwoofer in the living room.