A Guide to Living in Borough of Lewisham

Please review your development:

Well I would like to thanks Rebecca for her professionalism on how she handles the process of renewing my contract with Vida House. She was Very polite, humble and professional in following up all the emails.
I have asked her to contact me and she did that exactly on the fixed date. Thanks for your service Rebecca. Stefano

Please share one thing (or more) which you wish you had known before you moved in:

Quiet frankly I have nothing in mind at the moment to share.

How has the building management responded to any problems or issues you have raised:

Most of the time was pretty on point. Sometimes was just difficult the communication.

Please review your development:

Building management clearly doesn’t care about complains. Parcels are getting stolen, the lift is not working properly, when you are calling it upstairs it goes downstairs first, the other lift is taking good 30 seconds before the door open. Needs reprogramming but no one pays attention to it. The is a fridge in the lobby but it is empty. Lift smells of dirty wet towels, the cleaners are not changing a water in the bucket. The bin store is in awful state 9 out of 10 times. The 15th floor terrace is in horrible state as well, the grass in a patio smells of dog’s urine, no plants, broken fence.. also not taken into consideration. Every day someone leaves dog’s poo without clearing it, if there is a security patrol – things like this would have been reported. Also management provided us with the security number that is out of order – no one checked it. Constant issue with the hot water. You can stay without it for days and get an apology for this. However the rent being charged is so luxury , but value for this is 0. Property management forgets we are still in Lewisham and do not provide the service they are charging for. The concierge is never at the desk, always hiding in the office. My parcel was not delivered once and concierge has reassured that he tippled checked everything and there is no parcel for me. Once he left I went straight away after him to check in the storage and the first parcel I found was mine. Also he gave me by mistake someone else’s parcel. The building is dirty, the management is careless and you pay for the heating directly to them when there is no hot water. When I moved in the check in report was so poor that I had to correct it. The apartment was not cleaned properly, had to get my own cleaners to clean dog’s hair and fluff and dust in vent. It took 6 months to fix the tap in the bathroom, since we moved in we complained there was no hot water in the bathroom tap

Please share one thing (or more) which you wish you had known before you moved in:

issues with hot water, false advertisement of terrace and lobby, concierge is not present during working hours, no security patrols, lift is not working properly, poor cleaning standards

How has the building management responded to any problems or issues you have raised:

some issuer were resolved in few months, some never acknowledged with the response.
management is not sympathetic at all

Staff very friendly and helpful, they so quick to help if flar have something repair.

Good place for collect to central, park very close!

9.5/10

Please review your development:

Very clean and safety building.

Very good view from living room

Kitchen good but sink too small

Bad room big enough and good

Garage enough space and very safety

Bedroom have sunshine and big enough

Smoke area very good

Heating old model but still work

Please share one thing (or more) which you wish you had known before you moved in:

Placefull flat.
Neighbour very good.
Very safety for living

How has the building management responded to any problems or issues you have raised:

Very friendly and helpful!
If flat have any problems, they will fix immediately

Please review your development:

Great location, great flats, good neighbours. Terrible attention to security, afraid to come accross shady people downstairs is increasing. While getting better, Lewisham is a dodgy place, invest in a real security agency, not freeloaders. Please make sure this is covered

Please share one thing (or more) which you wish you had known before you moved in:

That there would be no security, which is getting really annoying now

How has the building management responded to any problems or issues you have raised:

In a timely manner, really appreciated. Great service