Bale & Anchor, SE13
Ranked 2nd out of 15 in Borough of Lewisham
By Legal & General & urbanbubble
4.25
Bale & Anchor is a BTR development situated in Lewisham, with studio, 1, 2 or 3 bedroom apartments available to rent. Bale & Anchor is ideally placed to put you right in the thick of central London within minutes. Additionally, the National Rail and the DLR are on your doorstep for commuting. Residents can enjoy lounge areas, roof terraces and private dining spaces. By Spring 2024, even more amenities will be available, including access to Ampersand on the 34th and 35th floor in Bale House with panoramic views over London and beyond. Residents also benefit from choosing between a quality furniture package or an unfurnished apartment.
Facilities
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Facilities
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Latest Reviews
4.25
20 total reviews
Viewing 1-5 out of 20
Rose (Tenant)
Verified Resident
Bale & Anchor, SE13
Jul 2024
It was quite a seamless and beautiful moving in experience.
Rose (Tenant)
Verified Resident
Bale & Anchor, SE13
Jul 2024
The property is well designed with inclusion of recreational amenities that are well equipped.This is an added advantage as you have different activities that also improve your mental wellbeing.The building is quite beautiful, accessible,well maintained and the staff are quite professional and friendly.
Manager response
Dear Rose, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. Including Emma and Daniel who were especially delighted by your most kind note directed to them. Your review truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor and as member of our treasured residential community! Thank you!
Posted by
Eduardo J. Meias, Community & Operations Manager
Jul 2024
Sheree J (Tenant)
Verified Resident
Bale & Anchor, SE13
Jun 2024
Poor operations and management!
Sheree J (Tenant)
Verified Resident
Bale & Anchor, SE13
Jun 2024
- For some reason tenants have to submit meter readings to concierge via WhatsApp. Homebox (the 3rd party bills provider) also asks for meter readings. Why on earth must the tenant do this twice? I have never experienced this when renting - The second communal door does not work, meaning if you have guests or a delivery you need to go downstairs to let them in. Far from ideal - Good luck receiving responses from concierge and management if you have a problem. They are so slow with emails and concierge only respond to WhatsApp when they are requesting or chasing meter readings! - The bills are extremely overpriced as managed through a third party, you can't go direct to the supplier. This is extremely annoying and unfair on tenants during a cost of living crisis. On top of this, the heaters in the flats are poor during winter so it definitely isn't worth the money -Water pressure in the kitchen sink is ridiculously high - not sure if this is a common issue or not - When moving out they tried to tell me that the deposit release would take around 3 weeks. Legally this isn't allowed, so I am not sure why they were advising this in the first place -Overall for the money, you are better off getting a flat in a more established development for peace of mind (and a lower price). Personally i won't be going near an urbanbubble property again. I just wish I had read reviews on google first!
Manager response
Dear former resident, We are sorry that you were discontent with some of the services supplied at B&A. However, please be assured that the addressed points have been duly noted and the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. All our residents are duly informed of all in-house services and operating protocols established at Bale & Anchor. Beyond that, we are always available to clarify on any queries that our existent residents, or indeed putative (pre-tenancy) residents, present to us. In fact, it our great pleasure and duty to do so. Additionally, all our residents receive a fully elaborated and comprehensive Welcome Pack as part of our residents onboarding process where all our operating service delivery processes are stated. We have an elaborate and rather efficient communicating system with all our residents via different available channels and CRM tools and we have no record of related complaints. Despite that, we assure all our residents that we do re-assess team and services efficiency output periodically as a systematic operating practice, and will keep working to consistently improve systems and processes that benefit our residents' service experience at Bale & Anchor. The internal communal Door/area you mentioned has been set as such per original design to ensure that no unauthorised access into the residential and amenities' areas take place. Our residents safety and security are at the top of our priorities and we are sorry that you have interpreted such structural design in different manner. Wishing you all the best! Thank you.
Posted by
Eduardo J. Meias, Community & Operations Manager
Jul 2024
Mike F (Tenant)
Verified Resident
Bale & Anchor, SE13
Jun 2024
All good
Mike F (Tenant)
Verified Resident
Bale & Anchor, SE13
Jun 2024
Super clean with friendly staff, easy to chat to everyone and get problems solved quickly. Concierge and Joe especially go the extra mile to keep things running smoothly. Simple design with good outdoor space, gym and social space will be great when finished
Manager response
Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! With kind regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Jul 2024
Danielle F (Tenant)
Verified Resident
Bale & Anchor, SE13
Mar 2024
Everything I need to live comfortably in London
Danielle F (Tenant)
Verified Resident
Bale & Anchor, SE13
Mar 2024
Honestly, I've been super lucky - as soon as I moved in, I've had a really good experience. The one bed is spacious, comes with a great furniture package, and is really everything I need to live comfortably. If there is ever an issue, I've always been provided excellent service by the management team (Emma, Esther, Daniel, and Luke, to name a few). Geniuenly, nice people who really care about the role they play in making these apartments our homes. I recently went to an event they hosted and had a lot of fun meeting others in my building and having a good laugh. I am looking forward to more in the Summer, along with the opening of the additional facilities - which I'm super excited about. I'd say my only two qualms, which are not make-it-or-break- are guest parking (which I've mentioned) and the yellow wall in the bedroom (the color was an interesting design choice, but if that's it, then I think I'm pretty lucky - and technically, I can submit a request to paint it).
Manager response
Dear Danielle, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! We apologise for and are sorry for the sub-standard experience you have had with third-party agency. However, be assured that overall lettings end-to-end process is now fully delivered in-house by Bale & Anchor Team. This will ensure a high-level integrated service experience delivered directly in-house. We understand the comment regards on-site parking facilities, but we think it helpful from us to mention that surrounding parking facilities available (for instance Tesco's about 2 minutes walk from Bale & Anchor), although at a cost, and are offered at considerable competitive prices. Thank you. With kind regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Apr 2024
Ralitsa Atanasova (Tenant)
Verified Resident
Bale & Anchor, SE13
Mar 2024
Promising but so far not great execution
Ralitsa Atanasova (Tenant)
Verified Resident
Bale & Anchor, SE13
Mar 2024
Upon closer inspection, it's evident that some of the finishes are subpar, with paints chipping and floors already showing signs of wear and tear. Despite promises of on-site maintenance, the reality falls short, with delays in repairs and a frustrating lack of responsiveness. The gym and other amenities, which were a major factor in my decision to choose this property, are still not operational, and the management's refusal to adjust rent for the months without access is disappointing. One significant inconvenience is the limited access to the building, with only one front door accessible, necessitating trips downstairs for guests and deliveries. Moreover, the inability to provide additional sets of keys is particularly vexing, especially for pet owners relying on sitters or walkers, as coordinating key handoffs with the concierge proves unreliable. On a positive note, the staff members are courteous and accommodating, offering hope that some of these issues will eventually be resolved. However, it's evident that the current rental price does not align with the quality of the property and its amenities. Overall, while Development Bale&anchor shows promise, there are significant improvements needed to justify its price tag and meet residents' expectations.
Manager response
Dear Ms Atanasova, Thank you for taking the time to write a review. Please be assured that the addressed points have been duly noted and that the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. We apologise for any related information potentially not passed on to you by lapse during your tenancy onboarding process, but the Bale & Anchor estate is a brand new development, and that Bale House where the fantastic amenities you kindly mentioned are located, is due to launch in spring 2024, and hence why the said amenities are currently not accessible. We can, however, assure you that Bale House will launch within a matter of weeks now and all our residents will have the opportunity to experience our excellent and vibrant amenities along with the overall high-level services that will be on offer. We took note of your discontent relating to our keys' issuance policy but please be certain that the key handling prescribed process in place is reliable and consistent, and that it is as such with our residents best interest at the core of such policy, namely, with regard to their homes security. We would like to reiterate that we offer 24/7 onsite concierge service and our residents can leave their keys with our FOH team at residents discretion for safe keeping, and keys can be collected by other parties as and when specifically instructed by our residents, accordingly. Your kind note regards our colleagues/staff members is also most appreciated and we thank you for this as it is most motivating for our team to continue working toward improving consistently towards offering the best service experiences to our residents. We hope the above is helpful but please do reach out to me at Bale & Anchor Management office to discuss further should you find it necessary. Thank you.
Posted by
Eduardo J. Meias, Community & Operations Manager
Mar 2024
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews
Bale & Anchor, SE13
Ranked 2nd out of 15 in Borough of Lewisham