Bale & Anchor, SE13

Please tell us about the good and bad aspects of living in your local area:

Ok area, in between Elverson Road and Lewisham and have big Tesco in front . Close to Blackheath too.

How has the building management responded to any problems or issues you have raised:

Poorly - confusion about fix timelines, whether people were coming to look at it or not

Please share one thing (or more) which you wish you had known before you moved in:

Communal spaces are really great but you have to book the cinema and the system is not transparent.

Please tell us about the good and bad aspects of living in your local area:

Lewisham is a great area to live in. Being so close to the DLR and train station makes commuting very easy. There are plenty of shops like Tesco nearby and good parks within walking distance.

How has the building management responded to any problems or issues you have raised:

Management is very responsive. The team at the front desk is always available to help with queries or log issues, and they follow up quickly to ensure things are resolved.

Please share one thing (or more) which you wish you had known before you moved in:

How easy the commute is! Being close to the train station is a huge advantage and time saver.

Please tell us about the good and bad aspects of living in your local area:

A lot of research had been done before moving into this property and we have no regrets. Starting from the location, to the amenities, the design, environment, a sense of community to bring pet friendly - Bale and Anchor has it all. Although I hope maintenance requests can be accelerated, it takes ages for a request to look into. Furthermore, Homebox is a rising and painful concern. That contractor should be changed if Bale and Anchor wants their tenants to stay back!

How has the building management responded to any problems or issues you have raised:

They look into it but takes long time to arrange. E.g. the back door of Bale building is still under repairs since 1.5 years (when we moved in)

Please share one thing (or more) which you wish you had known before you moved in:

Homebox and Glide internet. Absolute nightmare of a company followed by poor customer service and incompetence

Please tell us about the good and bad aspects of living in your local area:

it's the nearest by Tesco express. It's close by an Asian convenience store. it's close by lewisham shopping centre as well.

How has the building management responded to any problems or issues you have raised:

they are so kind. when I need to repair my bathroom light, they just come to my house and repair it for me. especially Sariya is so awesome. she is so kind and help me with big beautiful smile

Please share one thing (or more) which you wish you had known before you moved in:

everything was better than I expected. but homebox system is annoying me.

Please tell us about the good and bad aspects of living in your local area:

Range and quality of shops are good. Transport links are good. It feels safe in some areas, and some doesn’t feel okay to walk by.

How has the building management responded to any problems or issues you have raised:

Junior has come to help us with the bathroom leaking issue we faced. He is so great at his job, he pointed out the solution and got it fixed. Later when I mentioned about the other issues we faced, he got them sorted out one by one. He literally got all of my 6-7 issues solved in a very short time. He is very friendly and kind, it’s been a pleasure meeting him.

Please share one thing (or more) which you wish you had known before you moved in:

How great of a place it is to live. We really feel like home here