Bale & Anchor, SE13

Manager response

Dear Karen, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. Thank you!! Kind regards,

Manager response

Good afternoon, Thank you for taking the time to leave us a review. Firstly i would like to apologise you felt the on-site team were not as responsive to sort out any queries you had raised as quickly as you'd expect. We use all feedback as a tool to improve on our service, and i will certainly share this with the team. Regarding your comments on the heating, there was an issue across a number of homes, where it was identified that the hearers initially installed required to be replaced. Due to lead times and home access, this was completed as quickly as possible whilst trying to cause as minimal impact as possible to all of our residents. I apologise for any inconvenience this may have caused you. We're currently working closely with Homebox to investigate any homes which have reported an unusual amount of energy usage within their home and any reasons there may be for this. I am sorry you felt disappointed with the wait for the amenities in Bale House to be available, Anchor house opened in Sep 2023 with Bale opening as expected Spring 2024. Bale house was certainly a great addition with the warm welcome of some truly amazing amenities available to our residents. Lastly, we installed a digital parcel room in Bale House for the safety and convenience of a accessible store, available 24 hours a day to couriers and residents, this is available to all residents of Bale and Anchor. This was to eliminate the chances of failed delivery attempts from companies to residents, overall with the intention to be an added positive to our residents. We hope we might get the opportunity to show Bale and Anchor in it's full potential light in the near future. Kindest regards, Luke

Manager response

Dear resident, Happy New Year! Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! Kind regards

Manager response

Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. It is our great pleasure to have you at Bale & Anchor! Kind regards

Manager response

Dear tenant, Thank you for taking the time to write the review. Please be assured that the addressed points of concern have been duly noted and the whole team at Bale & Anchor will keep working diligently to achieve any required improvements to consistently deliver high standard services and differentiated residential experiences to our residential communities. We also took note of your concern regards current service delivery perception on related inconveniences caused by occasional required access for contractors, and we would kindly clarify that this is currently due to the fact that Bale & Anchor is a fantastic new build development still within the main builder's defect and warranties period, and hence why access for contractors on occasion is still required, and of course that management has to rely on main contractors' delivery capability to ensure quicker timelines for action during new build's defect period. But again, please be assured that management will keep assessing efficiency output on operating deliverables as mobilisation proceedings draw to an end very soon to ensure that our residential community is not inconvenienced during this process. Thank you.